Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   August 19, 2025 — Rated 10 out of 10 by Phylicia Spaulding Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I love that you have quality customer care!!!

Report a concern   August 19, 2025 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very professional and courteous sales associate providing provided all information needed for me to make an informed decision

Report a concern   August 19, 2025 — Rated 10 out of 10 by Anthony Earlywine Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very nice professional people got us in and out in a week and half on a engine swap

Report a concern   August 19, 2025 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Very professional sales associate providing all information needed to make my decision easy.

Report a concern   August 19, 2025 — Rated 9 out of 10 by W.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

we've had no issues with the vehicle and no issues with the service which is performed on time.

Report a concern   August 18, 2025 — Rated 10 out of 10 by B.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good service .

Report a concern   August 17, 2025 — Rated 10 out of 10 by Geoffrey Heath Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

No pressure - I felt very comfortable and the salespeople were very accommodating in working with me..!!

Report a concern   August 17, 2025 — Rated 10 out of 10 by S.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everything so far

Report a concern   August 16, 2025 — Rated 10 out of 10 by Robert Belt Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

On time, work done as promised.
Service agent provided recommendations for vehicle needs this service interval.
Work done promptly and vehicle ready on time.

Report a concern   August 16, 2025 — Rated 10 out of 10 by N.S.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

No pressure, pretty good deal

Report a concern   August 16, 2025 — Rated 10 out of 10 by Gary Zornes Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The fast service and staff are outstanding

Report a concern   August 16, 2025 — Rated 9 out of 10 by Joe Hubbard Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Waiting room was nice. Lots of seating and free snacks. Helps time go by.

Report a concern   August 15, 2025 — Rated 10 out of 10 by T.R. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

My 2020 has been a great vehicle, and the service is great too!!

Report a concern   August 15, 2025 — Rated 10 out of 10 by P.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Our car purchase was made very easy and Collin was very professional:)

Report a concern   August 15, 2025 — Rated 10 out of 10 by C.G.W. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The new building is very nice, Brad was very helpful. The whole process of buying a vehicle at any dealership has always been a challenge for me. Negotiating a price is painful. You really don’t know if you are getting a good deal or not. Again Brad was very helpful and didn’t waste my time. I currently own a Hyundai and in all likelihood will buy another.

Report a concern   August 15, 2025 — Rated 10 out of 10 by P.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone there is very friendly and helpful. I bought all my cars from you all.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Judith Medley Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Everyone I talked to or just in the place were very friendly and courteous! I drove down from Columbus OH to purchase my car because Bennet Kanon is a longtime friend of my grandson and as soon as my daughter reached out to him because I was having trouble dealing with anyone up here. He went above and beyond what anyone should or could expect from him!! I am so glad that I responded when he reached out to me! He listened to me and he found me just what I was looking for! Michael in finance was also phenomenal. I am so thankful that I took the time and opened my mind to buying a car long distance! Great experience and I would definitely do it again.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Janet Self Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great customer service !!!

Report a concern   August 15, 2025 — Rated 10 out of 10 by Donald Haase Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service manager Dan made the experience a pleasure instead of a chore.The customer waiting area was the most people friendly waiting area I've seen. And I love the glass wall allowing you to see the service area. All in all I was extremely impressed.

Report a concern   August 15, 2025 — Rated 10 out of 10 by S.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service reps keep you updated.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Joe Gibson Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I really like my Genesis. It has been more than I expected. I test drove the new 2026 Palisade, again it was very impressive. I am anxiously waiting for the arrival of the Hybrid Calligraphy Night Edition.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Allen Day Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Quality of personnel and quality of product

Report a concern   August 15, 2025 — Rated 10 out of 10 by John Davis Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good service. Dan with Genesis was extremely helpful. He was the nicest service person that I have ever met. Great job!

Report a concern   August 15, 2025 — Rated 10 out of 10 by S.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast friendly service. Trustworthy.

Report a concern   August 15, 2025 — Rated 9 out of 10 by B.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Didn’t take too long

Report a concern   August 15, 2025 — Rated 10 out of 10 by P.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The advisor that helped me was great. I had called to make the appointment for an oil change the week before but some how failed to get on the books. When I arrived for my appointment he could not find my appointment on any day but he made sure I was taken care of and my oil was changed since I had to drive 65 miles.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Malinda Edwards Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Jamal was very genuine and showed empathy and understanding after the experience I had with service dept. He is a true example of a great salesman and I’m so glad the universe brought us together in a time where I didn’t know which way to turn!!!!!

Report a concern   August 15, 2025 — Rated 10 out of 10 by Zaniyah Sanford Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I always get what I’m asking gor

Report a concern   August 15, 2025 — Rated 10 out of 10 by C.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Easy to make an appointment and very friendly service.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Vickie Arimes Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Having a professional and efficient employees like Misty Roberts and your Finance person.


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