Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   October 15, 2025 — Rated 9 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very straight forward honest sales team who didn't play games.

Report a concern   October 15, 2025 — Rated 10 out of 10 by E.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good customer service, you adhere to warranties and contracts.

Report a concern   October 12, 2025 — Rated 10 out of 10 by Eddy Archibong Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Professional service and fair pricing

Report a concern   October 10, 2025 — Rated 10 out of 10 by Grady Wright Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff were friendly, efficient, and diagnosed and fixed problem quickly.

Report a concern   October 10, 2025 — Rated 10 out of 10 by K.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone is genuinely nice and focused on customer service.

Report a concern   October 10, 2025 — Rated 10 out of 10 by W.A. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Design, luxury and safety features, warranties and service, quiet ride, beautiful interior and exterior.
Ben Luddeke was very knowledgeable, explained all the functions, was very patient and courteous with us (we are senior adults), we did not feel pressured, he gave us privacy and time to discuss.
Would be helpful for the customer to have an itemized listing of all the features and specs of the vehicle purchased - since we did not purchase the vehicle we looked at and test drove.

Report a concern   October 9, 2025 — Rated 10 out of 10 by S.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

This was our first service on a new purchase. We really liked the convenience of the valet service!

Report a concern   October 9, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

No problems!

Report a concern   October 8, 2025 — Rated 10 out of 10 by Alison Fore Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan in Genesis was so helpful. Courteous and quick.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Bobbie Penland Fryman Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service was outstanding, I would like to thank and uplift Alexa for her service, dedication, follow ups, and caring for her customers.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Scott Taylor Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Yes very pleased with the process and how you just drive thru and the Care the attendants take with your Vehicle Thank you very much Scott K Taylor

Report a concern   October 8, 2025 — Rated 10 out of 10 by K.P. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Brad Lovitz was very hospitable and knowledgeable

Report a concern   October 8, 2025 — Rated 9 out of 10 by T.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Can get a service appointment when you want it.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Lelia Ball Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service department is great! It is a clean comfortable place to wait for service. All technicians we have dealt with are polite and knowledgeable.
I really appreciate the gluten free snack options!

Report a concern   October 7, 2025 — Rated 10 out of 10 by Margaret Dunleavy Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I very much like these warranty I got on my new Elantra. Your service staff helpful. Friendly and prompt. I also appreciate the little snacks you have out while we wait for our cars to be serviced

Report a concern   October 7, 2025 — Rated 9 out of 10 by P.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good

Report a concern   October 7, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast and friendly

Report a concern   October 7, 2025 — Rated 9 out of 10 by N.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I liked the service and how accommodating you all were for my oil change and blinker

Report a concern   October 6, 2025 — Rated 10 out of 10 by B.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick service!

Report a concern   October 5, 2025 — Rated 10 out of 10 by R.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Genesis vehicles. Great sales and service people! Real keepers!

Report a concern   October 5, 2025 — Rated 10 out of 10 by Elimar Santoro Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Los productos son de buena calidad, y ofrecen muy buenos servicios.

Report a concern   October 4, 2025 — Rated 10 out of 10 by M.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick service

Report a concern   October 4, 2025 — Rated 10 out of 10 by O.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Excellent service

Report a concern   October 4, 2025 — Rated 10 out of 10 by Rachelle Albini Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Carter, the sales Rep, is amazing and the service manager cared a lot about our car and the service. Everyone at your dealership has been a pleasure to work with!

Report a concern   October 4, 2025 — Rated 10 out of 10 by Joshua Stewart Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They are very quick on their service repair or maintenance

Report a concern   October 4, 2025 — Rated 10 out of 10 by H.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was excellent as well as the attendant.

Report a concern   October 4, 2025 — Rated 10 out of 10 by J.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Knowledgeable, attentive, helpful, timely, honest about what is and is not needed.

Report a concern   October 3, 2025 — Rated 10 out of 10 by S.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You get in and get out! My time is precious!!

Report a concern   October 3, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was quick and waiting room nice.

Report a concern   October 3, 2025 — Rated 10 out of 10 by Douglas Daza Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff. No pressure sales. Excellent service department.


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