Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   July 13, 2025 — Rated 10 out of 10 by Stephanie Ramey Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

My family loves the versatility of the Hyundai vehicles we drive. We are appreciative of the service and quality of maintenance we receive. Our salesman is the best! He goes above and beyond to find exactly what we want.

Report a concern   July 11, 2025 — Rated 10 out of 10 by B.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I was very disappointed when driving back to Somerset my Genesis 80 when into a jumping motion throwing out oil following manitance check with oil change it was 92 degrees while waiting for.
Genesis to come pick me up and having to call for the tow truck and returning to Lexington to get a loaner even tho they had my insurance co ,and license they said I had to sign before getting loaner I felt the staff driver that came should have brought paper and loaner so I could continue home while they were repairing my car but they were very prompt and came to Somerset bringing my car while picking up loaner I was pleased with the service director he assured me my Genesis was not harm by losing oil that the oil ring failed losing almost4 quarts

Report a concern   July 10, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly genuine and warm greetings

Report a concern   July 9, 2025 — Rated 10 out of 10 by Gary Parker Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Years of friendly service, great people

Report a concern   July 9, 2025 — Rated 10 out of 10 by Raven Thomas Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I brought my car in for a curb rash repair . Beautiful job and it looks like a brand new rim !

Report a concern   July 9, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service.

Report a concern   July 8, 2025 — Rated 10 out of 10 by Anita Hall Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love my Hyundai Santa Fe. The Service department is the best in the business. Everyone is so friendly and really helpful. I have had nothing but great customer service and support when buying my Santa Fe two years ago and all my maintenance on my vehicle since. A very satisfied customer.

Anita Hall

Report a concern   July 8, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Darrel was wonderful!
The Palisade is a dream and drives itself.

Report a concern   July 8, 2025 — Rated 10 out of 10 by B.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff, Alexis was great to work with! She was very quick on getting us in and thorough when explaining the issue we were having with our vehicle! HIGHLY RECOMMEND!

Report a concern   July 8, 2025 — Rated 10 out of 10 by Carlene Howell Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly. Fast service. And explain things to where I understand.

Report a concern   July 8, 2025 — Rated 10 out of 10 by Charlotte Carpenter Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very friendly ,clean bathrooms .. They have a very large waiting lounge with several tvs, outlets for computers or cell phones while you wait.. They offer snacks & coffee .. I love that you drive right inside the garage and get out They come right to you .. very good service..

Report a concern   July 8, 2025 — Rated 10 out of 10 by S.O. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Very friendly sales people

Report a concern   July 8, 2025 — Rated 10 out of 10 by L.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I feel like my vehicle is well taken care of when I have it serviced there.

Report a concern   July 8, 2025 — Rated 10 out of 10 by M.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff are courteous and kind in the Hyundai building.

Report a concern   July 8, 2025 — Rated 10 out of 10 by Robert Bova Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Genesis sales and service is outstanding.

Report a concern   July 8, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast professional service

Report a concern   July 8, 2025 — Rated 10 out of 10 by A.U. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The new waiting area.

Report a concern   July 7, 2025 — Rated 10 out of 10 by K.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Organized and good communications

Report a concern   July 7, 2025 — Rated 10 out of 10 by G.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very efficient and took care of my car quickly even though I arrived for my appointment quite early. Leanna set my service reminder and the tag on my windshield without being asked, which was nice. Little things really do count!

Report a concern   July 6, 2025 — Rated 10 out of 10 by C.N. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I am sharing my experience as Xavien, who worked on the Genesis side, helped me and my friend as I am currently in the market for a compact car. He was so eager to help and was enthused to answer all my questions as I shopped. He was more than kind. And while I did not purchase that day, he still made my business feel welcomed. For that, I will certainly visit him when I purchase.

Report a concern   July 6, 2025 — Rated 10 out of 10 by N.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It's the longest I ever owned a car. 2016 Hyundai Genesis Coupe. 206,000 miles. Great service Department....professional and friendly.

Report a concern   July 6, 2025 — Rated 10 out of 10 by Faith Campbel Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Good prices and friendly staff!

Report a concern   July 6, 2025 — Rated 10 out of 10 by A.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Car pickup service.

Report a concern   July 6, 2025 — Rated 10 out of 10 by J.F. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Jamal was excellent! He was extremely knowledgeable and addressed all my concerns. The dealership staff were attentive and very helpful.

Report a concern   July 6, 2025 — Rated 10 out of 10 by James Wheeler Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Great Vehicles!

Report a concern   July 5, 2025 — Rated 10 out of 10 by Justin Nzaramba Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service

Report a concern   July 5, 2025 — Rated 10 out of 10 by Angela Martin Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Ben was awesome to work with and very knowledgeable! The whole process was smooth easy!!

Report a concern   July 5, 2025 — Rated 10 out of 10 by K.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Thank you for your great service. I love the new building and shop.

Report a concern   July 5, 2025 — Rated 10 out of 10 by P.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great staff in sales and service!

Report a concern   July 5, 2025 — Rated 10 out of 10 by G.H. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

It was quick and easy


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