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Customer Testimonials
Service was a great experience. Alexis was so friendly and answered all my questions, even the dumb ones! She went above and beyond.
Everyone I have dealt with at Don Franklin has been friendly and helpful. If answers weren’t known (availability of accessories), they got the answers and called me back.
The valet service with my GV80 was exactly as you would hope.
They take care of my car
Warm welcoming, and the communication goes along way.
Our Sonata has been wonderful! Any time anything went wrong you all stood behind it!
I’ve been satisfied with my services
Fast in and out answered some questions and was very knowledgeable
On time and efficient
It was nice and fast and I was able to wait in the waiting room while I waited for my car to get done. They were all nice.
This is my 2nd Genesis and have been to different dealers for sales and service. Your sales and service team are hands down the best
Great customer service! Ben Luddeke is always easy to deal with and goes above and beyond to make the entire process as easy as possible! He is very knowledgeable and is always willing to answer any questions when needed!
Fast, friendly knowledgeable staff. Goes extra mile on customer satisfaction.
Customer focused employees who strive to please the customer.
I enjoy driving my Genesis GV80. The staff and service center were exceptional with handling my vehicle needs.
Friendly hassel free service
Eric McDonald always goes above and beyond. He has made not only the car buying, but the car owning experience more than I ever thought it could be. He even takes time out of his busy day to say hello and ask how I’ve been every time I bring my car in for service. He truly makes it feel like you’re more than just a customer, you’re a member of the Don Franklin family.
Very Good
Easy deal. Stole one from Louisville. A little more time going over the features might have helped but all in all very good.
Working with Kanon on a purchase and really appreciate the personalized, no pressure approach.
Quck
Your service team is first class. They could not be any nicer and are so patient with my questions.
The service reps are great.
Everyone has been great. I have been treated with respect and friendliness every time. You have awesome people working for your dealership.
Friendly sales associates.
Great service and honesty
The sales lady Misty that helped me. She was a very pleasant person and answered all my questions and was very helpful and the managers are great. The sales managers are great wonderful people to work with.
The staff were very friendly and helpful. It was a very hassle free experience.
Quick fix
It had everything I wanted and then some
Communication is excellent including follow up.
Service is fast and the waiting area is friendly and comfortable.