Customer Testimonials

Service quick, good and people are all friendly… BUT- you need SEC network during March madness- I mean- you are in the BBN and most of those waiting on service we’re having to watch on phones. Bummer… but service was great.

First of all, I love my Genesis! Secondly, I had an amazing experience with the service department. He was so kind and accommodating. He made sure we knew exactly what was happening and how long it would take. He graciously allowed us a loaner car so we didn't have to sit and wait. After the maintenance, he went over my vehicle diagnostics with me. Overall, I was so pleased with the appointment. I will always recommend your dealership to anyone. Thank you.

During my previous visits for servicing my car, I felt the communication was less than desirable. However, this time around, Dan was terrific! He took his time explaining all the work to be done and even offered a loaner car for my convenience, which I really appreciated.
Well done Dan and thank you!

Professional and fair prices

Knowledgeable personnel. Always kind and friendly. Especially CJ in sales.

Genesis drives smooth and fun to drive. Service department for Genesis Dan is amazing. He takes amazing care of his customers

Great quality and excellent service

I like the ease and the availability of getting my car serviced. I did not have to wait long for an appointment or the service itself. I will always use Don Franklin.

⭐⭐⭐⭐⭐ Exceptional Service Experience at Don Franklin Genesis of Lexington
I have been a proud Genesis owner for over five years, and until recently I had only serviced my vehicle at Genesis of Atlanta, where I originally purchased it. Because I recently expanded my business into Lexington, I needed to schedule service while I was in town and decided to visit Don Franklin Genesis of Lexington.

I am extremely busy and spend much of my day in meetings, so I assumed I would be at the dealership most of the afternoon and scheduled virtual meetings from 1–5 PM while my car was being serviced. From the moment I pulled into the service bay, I was treated with exceptional hospitality.

My service advisor, Daniel, made the entire process seamless. I was checked in using a digital iPad check-in, and Daniel walked around the vehicle with me to complete a thorough inspection. Afterward, he showed me the workspace areas so I could get settled and start working right away. The dealership had comfortable seating, a professional environment to take meetings, and thoughtful touches like snacks, coffee, and tea.

What impressed me most was the efficiency. My car was finished much earlier than I expected, but I was still able to stay and finish my meetings comfortably before leaving. That level of professionalism and flexibility made the experience even better.

Don Franklin Genesis of Lexington truly represents the Genesis brand of luxury service and hospitality. I was so impressed that I honestly felt like I could have purchased another vehicle on the spot simply because of how well I was treated. The only reason I didn’t is because my current Genesis is still in pristine condition.

Fast

I have to bring it there for the warranty.

Convenient to Lexington so I don't have to drive to Somerset.

Look at my purchased, my 4th Hyundai

Chris Breeze is the reason we keep coming back to you all. He has been the most helpful and has gone up and beyond to help us out. Thank him again for us and I would highly recommend him to everyone.

Have had good experiences with the service department. My Santa Fe has been a good SUV.

Courteous and efficient

Friendly and knowledgeable service.

We like our Palisade. ] always good service and nice people.

Good communication. Just wish I could get appointments sooner.

Courteous, friendly, and caring. Great snacks too!

Alexis was wonderful and helpful. Her co worker were helpful as well.

I didn’t feel pressured. I was shown what I came to see and was given the facts what I would be paying without lots of runaround that so many dealers do. Connor was very straightforward and did what he said he would do very quickly. Was very happy with the way everything was handled

Great service

By far, the customer service and the courtesy from Chad Givens will keep me coming back.

I love the style of our G70, the warranty, and every time we have came into for service. We have received excellent services and take time to answer your questions.

Thorough and able to get an appointment quickly.
Professional and kind team!

Collin listened to what I wanted and was most important to me, including the payment. He worked to get the payments where I wanted them. Easiest car buying experience. Highly recommend.

Good vehicles, well kept show room

Professional and knowledgeable Sales Representatives. Outstanding product!! Process is seamless and thorough.

The service was quick and professional