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Customer Testimonials
I love that Paul Kendall listened to our needs and matched us with our perfect car.
Easy to deal with.
I love that they treat you as if you are apart of the family!
Love the car and Stan was awesome!
I rarely have the opportunity to be able to make an appointment because of my job and they always work me in
Do a very good job
Service dept is
We love how much cheaper our oil changes have been with you all unlike Kia on Callahan Drive in Knoxville. We were paying double the price for the same service.
You are friendly and really good people and you will help people
Excellent customer service and the communication is great.
Staff was very helpful and knowledgeable about the vehicles being sold and working to make a great deal. Sales staff and everyone else thru out dealership was super friendly. And the cars are nice too!
Excellent customer service
No hassle buying enjoy all products and wide selection they offer
I enjoy your product! I appreciate the services! Max Watson has always been wonderful!! I always get Grade A exceptional service from him! Very informative! Would definitely recommend Kia Don Franklin of Somerset just on Max Watson’s customer service alone!!! Thank y’all so much!!
The service at Somerset Don Franklin is always second to non. I have worked with Tyler several times and he always performs top notch with a positive attitude. I ended up conducting the oil consumption program for my 2016 Kia Soul 2.0l. Tyler kept me updated along the way and had a wealth of information. He was able to give me piece of mind throughout the process. I ended up needing an engine replacement and Tyler kept me informed of the process without being overbearing. This was a great experience and I know my vehicle and service can be trusted at Somerset Don Franklin Kia.
Ease in purchasing
Cyndi Duncan was sp polite and funny and the guy whom finalized the paperwork so polite quick to the point.
I’ll never buy a vehicle from anybody but Max Watson….Max is phenomenal!
All went well.
Beautiful reliable vehicles and excellent quality service
Best in town
Exceptional service!!
The staff was very friendly and helpful. They really go above and beyond. Ryan Sutherland from Don Franklin Somerset was great. He really did a great job with helping us find what we wanted. We tried the Don Franklin in Lexington ky but they were not as helpful and the car my son wanted was in Somerset so we chose to just drive almost two hours away instead.
Always friendly and courteous service
The patience and willingness to help a customer.
Friendly, knowledgeable staff. Great bunch of people. They were pleasant, fast, and the environment was very pleasant.
A great company to work with. Very kind and caring people. Everyone is very helpful and they treat you like family.
Friendly and helpful, got serviced in a timely manner. Fair price for what I got done.
Great, friendly service!
I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Ryan was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.