Customer Testimonials

Very personable and great customer service

Staff are very friendly. I really like my 2022 Sorento

Yes

I've found them to be reliable and trustworthy. Only had one incident where oil was overfill at just one establishment. Fortunately no harm was done. Their facilities all are up to date and nice. Enjoy getting my service work with them.

Fast, Friendly, One on One service! Very nice clean waiting area. I do recommend Don Franklin Kia, Somerset, Ky

prices are too high need coupons service is good and people is friendly

Service and friendlyness

Very friendly service. I liked that they were able to give me estimates on my repairs and allowed me to bring my vehicle back for those services that were not as important.

Customer service is number one!

Love my Kia Serento and the services I need are always done on time and with efficiency.
Great team.

I appreciate the thoroughness in the maintenance of my car, and cleanness of the Don Franklin Somerset, KY facility, friendliness of the staff and how accommodating they are. Not once have I ever been treated badly because I'm a single woman. Far too many auto businesses have taken advantage of women without a man, sales in maintenance that were unnecessary but taking advantage of a lack of knowledge about mechanics. Don Franklin has NEVER done that to me and I greatly appreciate it. They patiently explain what I need to know, and answer my questions.
It's the reason I drive an hour to have my car maintenance taken care of.

Reliability service

The product and service is awesome

Friendly, professional, getting a great deal and selection

Good people an service Stanley socks is a good sale person

I have not had the car but a couple of days but so far so good. The service was excellent. Chris the salesman was amazing. He went above and beyond to help us.

supper friendly. good service

This is my 2nd time purchasing a vehicle with you all. The service is always top notch.

Very friendly, fast, reasonable price

KIA makes very good vehicles. We have bought three new KIA vehicles from Don Franklin KIA in Somerset in the past three years and are thinking about another new one.

We love our ‘22 Kia Telluride! It has lots of room to haul our grandchildren around, drives smoothly & looks beautiful. We have had only positive experiences with the Somerset business, both in purchasing the vehicle & servicing it.

Michelle was absolutely amazing!! She went above and beyond to help me!

Awesome and Charles knew what I was looking for I love my new ford edge suv I would recommend kia to everyone

Everything

The friendliness of the staff, how hard they worked to get us exactly what we wanted and the price we needed to be at. The Salesman, management, and financial team went over the top to help us get our new Kia X-Line.

Everyone is always friendly. Service is always will explained.

I submitted a survey a few weeks past and wrote my high opinion of the Kia Service in Somerset. However, in response to this survey, overall, I give Don Franklin's Somerset KIA Store the highest grade possible. Billy Ray Wilson

Everyone is professional and friendly. They took my car in at my appointment time and went over with me what they were going to do. It was ready when promised, and they even honored a coupon when the condition has not been met. Very kind!

The technicians are very quick and the quality of the work is great.
Ashley makes me feel secure when I arrive. She notifies me when my car is ready or if there is a needed change.
And when paying my bill the receptionist is courteous and able.

Everything...