- Phone: (606) 679-1177
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Customer Testimonials
Your servicemen are very careful to explain everything
Everyone is so friendly and takes time to talk to me about my car.
Everything
The service department at KIA is the very best in town. They are actually cheaper than others also.
👍🏼
Being able to make service appointments and the time for the service.
Friendly staff, efficient, got the job done on two vehicle purchases!
Kia has great vehicles at affordable prices. They are great quality.
Had amazing time @ Don Franklin Kia. Had an amazing salesperson Cyndi Duncan
Tyler is great. Never hesitates to help when he can. Need more employees like him.
Very professional
Always friendly, clean waiting area and very punctual
Y'all kept me in the loop regarding the work on my car and what was happening with my insurance. I got my car back pretty quick considering all that happened. The staff there was always very polite, kind and very good about asking if I had questions or concerns.
Very nice and very professional people.
I would be very happy to recommend the service department and the sales department.
Thanks Dani V. Im still loving my car.
Every one was accommodating and helpful made the whole experience a awesome one
Don Smith is great in service dept.
Customer Service
The lady that helped me was very friendly
On time very fast
Very nice workshop.
Friendly service
I love being able to get any services that I need with Don Franklin service dept.
Quick and professional people working on my auto
I would highly recommend this service department to anyone ... two years every oil change/maintenance my car has received has been here .. without hesitation I can say not once a bad experience.. and yes that's with me having to reschedule more than once ..me calling stressed due to running super close on my milage service agreement .. to having all my kids and extras in the waiting area ... this maybe looked at as irrelevant but I smile at the effort given to set my seat and steering wheel back .. mind you I'm 5'2" 110 pounds ... A fantastic bunch !
Pricing and service advisors that are very knowledgeable and courteous
Honestly and very little waiting, and the courtesy of the staff.
Fast service, nice rides and great sales people! Dale went above and beyond to help with everything and made the sale go fast and easy
The people are always so nice and friendly and helpful! They also know what they’re doing which is really a good thing! They are also quick with my car I never have to wait anymore than an hour ever! Just really good people to deal with! I’m very pleased with my brand new 2025 Kia soul! I would tell anyone to go here because they will treat you right every time! I will buy another car from somerset kids no problem at all! My name is Gail Caldwell and I’m a very happy customer for life!
Always have honest, excellent customer service!
Great people geart Family
Friendly, helpful service very accommodating!