Customer Testimonials

Product is very reliable and

Your staff are real friendly and you don’t have to wait all day very nice environment

They help us out with everything we ask them

Helpful friendly people

Very knowledgeable and friendly staff. They keep you informed every step of the way. They never do anything extra without consulting you. Also, it is nice to get your car washed afterwards. Thanks!

We like the service we got from Josh Tucker

Everything has been wonderful! From buying our car through every oil change! I’ll NEVER buy anywhere else!

The shuttle provided was amazing and the service was quick! Everyone was friendly!

Got window trim replaced under warranty

You treat people like that they are family and STAND BEHIND WHAT YOU SELL IF I COULD AFFRORD TO BUY A NEW CAR I'D GET IT FROM YOU ALL for all YOUR SERVICE AND THOSE THAT WORK FOR YOU ARE GREAT, 💯 AND THANK YOU ALL ,DEL PROFFITT

I had my car serviced, and Don in thee service department was really easy to work with and worked hard to help me out.

Great

Very helpful and courteous

Sales and finance staff are very friendly and accommodating.

Very friendly and efficient service. I feel supported.

I didn't know that I would qualify even for a car. But both gentlemen did all they could and found me an Kia Sportage. The service department then cleaned my car up so I could take it home and then serviced it above and beyond moreyhan I expected.

Need a bigger waiting area

Professional service in a timely manner. The guys who helped me was Danis and Tyler and they were great. I’ve purchased 2 Kia from Don Franklin in the last 6 months, and love them so far! They advertise treating folks like family, and that’s a very true statement!

Got me in and out quick

We really appreciate the top-notch customer service we received. They always go out of their way to make every experience, a good one. There's a reason we continue to deal with Don Franklin.

Products are higher but great service

Everything I love Kia’s

Got car i liked and in my price range even though mix up that got me down to somerset. I hope car as good as told. I'm 81 and needed a car I can trust.

Chris Staley was very nice and answered all my questions at the time of sale. I WOULD RECOMMEND HIM.

Everything went smoothly except after sale completed has to wait 1 hour for car. I THINK detailing department was overwhelmed.

Will be back for care of my car.

Josh was absolutely amazing ! So helpful and honest about what we could get he was just great

I love the service and my Kia

I like Kia brand I’ve been with Kia for awhile. Good service from Stanley Simcox

The wide selection and the service the team made to find a vehicle that fit my budget.

Quick, easy, and very friendly staff.

Courteous staff, good-quality work, ready when they say, etc.

Josh was wonderful with helping us find the right car for us and waited with us the whole time to get all the paperwork done. He was very friendly compared to some people and other places we went.