- Phone: (606) 679-1177
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Customer Testimonials
I like the customer service, the cleanliness of the establishment and the products used.
I had problems with car using oil and I received a New Motor
I’ve had a Kia for several years. I returned because Brandon Record was straight up and honest. I had a 2021 Selots and loved it! I traded for a 2027 Seltos and I’m quite impressed with the upgrades.
Fast and excellent service
Very honest! Service agent could have done a repeat of injector cleaning but notice our record said it was already done earlier. Thanks for being honest.
Reliable and friendly service!
Don that works in the service departmentat somerset ky Kia is awesome.
The team was excellent! They could do nothing to improve the visit!! Everyone was great at their job and so friendly doing.it! A totally great visit! I’ll def. be back. Thank you Donna redford
Even though I have a Mini Cooper the service department is awesome when I need service on it. Tyler is great with customer support. Everyone is friendly and helpful. They also return calls in a timely manner. Thank you so much!
Always fast and courteous.
Always a pleasant experience! In and out in less than an hour! Everyone is great!
Very nice a customer friendly
This is my third vehicle that I have purchased from Don Franklin Kia in Somerset. All of them from Stanley Simcock. He is friendly, patient, knowledgeable and made the entire process as easy and stress-free as possible. When you find a dealership and salesperson you can trust, YOU STICK WITH THEM! Excellent customer service. Will definitely recommend to everyone. Thank you Stan and Don Franklin Kia, I am loving my new 2027 Kia Telluride.
Very nice sales person Cindy Duncan. Would have like to have a lower payment but it all went smooth.
The warranty
Personal service by people who care
Great
Not sure yet. I will check back next year when I am ready to shop. Thanks
Always friendly and informative..
Everyone is friendly and helpful. The products are great
I had a good experience with the coordination between our salesman and the service department to make sure my service was covered by my warranty properly.
Sales people are very down to earth and will do what they can to make you happy
Your service team is great. They keep you informed about your vehicle during the service process. I appreciated that.
Love the service the up to date mess they treat u good
Quick and well done work. Staff is very friendly and nice
Employees are very helpful! Great service!
Everything it’s splendid!
You can get luxury without the big ticket price
I have a 2026 Kia sonata and have had no problems at all! The service department in somerset Ky is the best with everything. I will continue to drive the hour to get there to have my vehicle serviced as I trust them!
Fast service and friendly staff.