Don Franklin Somerset Chevrolet Buick GMC
345 S. Hwy 27
Somerset
KY 42503
United States

Customer Testimonials

Report a concern   January 14, 2026 — Rated 10 out of 10 by H.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Easy to get appointments. Good service
Report a concern   January 14, 2026 — Rated 10 out of 10 by Ashley Turner Don Franklin Somerset GM Service Department
What do you like about our products and services?

The top notch service, quick and accurate service. Friendly workers.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Sheila Mullins Don Franklin Somerset GM Service Department
What do you like about our products and services?

I bought a new vehicle from this dealership in the fall of 2017..I have been pleased with my dealings with the service department over the past several years. They appear efficient, courteous and take time to throughly explain needed services.
Report a concern   January 14, 2026 — Rated 10 out of 10 by Larry French Don Franklin Somerset GM Service Department
What do you like about our products and services?

Professional , knowledgeable and friendly service people who care about their customers. They have taken care of our vehicles for 20 years and we have never had a bad experience with Don Franklin of Somerset

Report a concern   January 14, 2026 — Rated 10 out of 10 by Rhonda Saylor Don Franklin Somerset GM Service Department
What do you like about our products and services?

Prompt

Report a concern   January 13, 2026 — Rated 10 out of 10 by James Mize Don Franklin Somerset GM Service Department
What do you like about our products and services?

I'm a GMC TRUCK PERSON who appreciates top quality craftsmanship in my vehicle's!! I also demand quality services to my investment! Regular maintenance and inspection are top priority to me !! Thanks you for a job well done in the maintenance department! James H.Mize Jr.
Report a concern   January 13, 2026 — Rated 10 out of 10 by Eric Muse Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everything

Report a concern   January 13, 2026 — Rated 10 out of 10 by E.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Timely and friendly service. Keep you informed. Nice waiting area
Report a concern   January 13, 2026 — Rated 10 out of 10 by Randall Whitehead Don Franklin Somerset GM Service Department
What do you like about our products and services?

Their courtesy I respect you and they do their work in a timely manner thank you
Report a concern   January 13, 2026 — Rated 10 out of 10 by Cindy Ikerd Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

The ability to try various vehicles prior to making your selection! Follow up calls.
Loved that they had numerous packages! Thankful to find the Denali Ultimate Acadia.
Report a concern   January 12, 2026 — Rated 10 out of 10 by R.M. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

The sales team listen to our needs and help us achieve our goals
Report a concern   January 12, 2026 — Rated 10 out of 10 by D.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always do a good job and I've had no problem with the service get in and get out everything seems to be done okay
Report a concern   January 12, 2026 — Rated 9 out of 10 by R.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly staff real quick service

Report a concern   January 11, 2026 — Rated 10 out of 10 by Ashley Langdon Don Franklin Somerset GM Service Department
What do you like about our products and services?

My service advisor- Justin is amazing! I also love the new feature of getting text updates and an email about the status of my service. Having the night drop off option is wonderful for our family - we don’t always have the option to schedule and go sit and wait for service - due to our jobs.

Report a concern   January 11, 2026 — Rated 10 out of 10 by S.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They are on time nice friendly
Report a concern   January 11, 2026 — Rated 9 out of 10 by J.S. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Don't know yet

Report a concern   January 11, 2026 — Rated 10 out of 10 by L.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very nice and friendly personnel!! The guys in the service department are very good and make you feel welcome! Graydon Koger, I think, did my
service!! Thanks so much!!
Report a concern   January 11, 2026 — Rated 10 out of 10 by C.U. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast, professional, and well priced!

Report a concern   January 11, 2026 — Rated 10 out of 10 by Gregory Posey Don Franklin Somerset GM Service Department
What do you like about our products and services?

The service staff has always been helpful and very accommodating to get our car in as soon as possible .

Report a concern   January 11, 2026 — Rated 10 out of 10 by Teresa Smith Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Everyone I have felt with are awesome. I also get my oil changes there and I feel like I get excellent service
Report a concern   January 11, 2026 — Rated 10 out of 10 by Joey Warren Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service

Report a concern   January 11, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everyone was helpful and kind
Report a concern   January 7, 2026 — Rated 10 out of 10 by Lawrence Maybrier Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Salesman Marc Anderson was very friendly and helpful to work with on purchasing our new vehicle

Report a concern   January 6, 2026 — Rated 10 out of 10 by Gloria Robbins Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I fhave dealt with Don Frankin for yesr and always find anyone i deal with are very courteous. I ind the sales people and service technicians are always willing to answer all my questions ialways taking time to be sure I understand . They never look or talk down to me no matter how silly my question, after all I'm 75 yrs old and always have questions.

Report a concern   January 6, 2026 — Rated 10 out of 10 by P.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Courteous and quick
Report a concern   January 6, 2026 — Rated 10 out of 10 by Roger Wolfe Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was very efficient.

Report a concern   January 5, 2026 — Rated 9 out of 10 by L.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Your service was on time and no hassle

Report a concern   January 5, 2026 — Rated 10 out of 10 by D.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Punctuality, efficiency
Report a concern   January 5, 2026 — Rated 10 out of 10 by J.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everything was done in a timely manner

Report a concern   January 4, 2026 — Rated 10 out of 10 by R.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Was in for an oil change. Got us in on time and was done promptly.


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