Don Franklin Somerset Chevrolet Buick GMC
345 S. Hwy 27
Somerset
KY 42503
United States

Customer Testimonials

Report a concern   March 15, 2026 — Rated 10 out of 10 by T.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly atmosphere when you walk in !!
Report a concern   March 14, 2026 — Rated 10 out of 10 by Larry Bruce Don Franklin Somerset GM Service Department
What do you like about our products and services?

The friendliest folks and was very quick oil change

Report a concern   March 14, 2026 — Rated 10 out of 10 by Jonathan Denham Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Just great. All around great

Report a concern   March 14, 2026 — Rated 10 out of 10 by C.M. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Our salesman was honest and very helpful.

Report a concern   March 14, 2026 — Rated 10 out of 10 by Cynthia Elam Don Franklin Somerset GM Service Department
What do you like about our products and services?

I’ve bought several vehicles from Don Franklin and I’m very satisfied with sales and service

Report a concern   March 13, 2026 — Rated 10 out of 10 by R.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Never had any problems with the quality of the work.Appointment was always on time but it

Report a concern   March 13, 2026 — Rated 9 out of 10 by R.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I appreciate the prompt service as that was my only vehicle.
Report a concern   March 13, 2026 — Rated 10 out of 10 by Edward Stearns Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick , honest

Report a concern   March 13, 2026 — Rated 10 out of 10 by K.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

You are greeted with a smile.
If they don’t know the answer, they are wiling to find it for you. This Somerset branch is the top! Unfortunately, I can’t recommend or say the same about the London branch.

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly and knowledgeable service team.
Report a concern   March 13, 2026 — Rated 10 out of 10 by C.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always friendly, knowledgeable, and helpful with questions and issues of concern.
Report a concern   March 13, 2026 — Rated 10 out of 10 by G.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They are friendly & you can text them anytime while car is being serviced to get an update.
Report a concern   March 12, 2026 — Rated 10 out of 10 by Corey Edwards Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Well the sales man in russle springs is a stray lied to me multiple times his name was Blake something, I will never do business there! But Kyle young in Somerset actually the whole team there was amazing, honest and didn’t beat around the bush on anything I truly appreciate that! I will definitely do business with him again. Thank you Kyle young!!!
Report a concern   March 12, 2026 — Rated 10 out of 10 by Danny Duty Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I like the car sales man Ron he was great and I also like the warranty and I think Don Franklin is very fair when they sale a car truck or suv
Report a concern   March 12, 2026 — Rated 10 out of 10 by S.E. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Love a Chevy product
I’ve always driven chevy
Report a concern   March 12, 2026 — Rated 10 out of 10 by Arzella Hampton Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick and friendly!

Report a concern   March 12, 2026 — Rated 10 out of 10 by S.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everyone works together to get the job done
They are always ready to help to get you to your work place and back

Report a concern   March 12, 2026 — Rated 10 out of 10 by Ryan Talsma Don Franklin Somerset GM Service Department
What do you like about our products and services?

I received incredible service and communication. My service advisor and his team went above and beyond to make sure my truck was taken care of. This was the best customer service I have received from any Chevy store ive been to.
Report a concern   March 12, 2026 — Rated 10 out of 10 by David Calhoun Don Franklin Somerset GM Service Department
What do you like about our products and services?

Oil change was better price (less) than one of the drive in oil change places. And I was in and out c in a timely manner.
Report a concern   March 12, 2026 — Rated 10 out of 10 by T.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I’m a lifelong GM fan. I have always received great service from Don Franklin GM in somerset. The service management is awesome.
There’s been some staff changes and some employees are no longer there and as with everything else. It’s going to take some getting used to. I don’t like the 3% charge on credit cards. I’m encouraged to use my GM rewards card but any benefit I get from it is offset by the amount I’m charged to use my credit card. That’s something I will never get used to. The service staff is great though.

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick responses and good quality

Report a concern   March 12, 2026 — Rated 9 out of 10 by L.K. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Easy to get an appointment. Service staff friendly and always available for questions

Report a concern   March 11, 2026 — Rated 9 out of 10 by Christopher Williams Don Franklin Somerset GM Service Department
What do you like about our products and services?

All your staff seems to be very helpful.Very friendly. Very courteous and knowledgeable about the parts.
Report a concern   March 11, 2026 — Rated 10 out of 10 by D.T. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Love my Chevy

Report a concern   March 10, 2026 — Rated 10 out of 10 by Alane Gregory Don Franklin Somerset GM Service Department
What do you like about our products and services?

Speed of service and customer service is always great

Report a concern   March 10, 2026 — Rated 10 out of 10 by D.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always helpful

Report a concern   March 10, 2026 — Rated 10 out of 10 by J.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Done timely and fixed the problem

Report a concern   March 10, 2026 — Rated 10 out of 10 by C.V. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very professional and very informative and the service tecs very really nice
Report a concern   March 10, 2026 — Rated 10 out of 10 by K.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Good products and services

Report a concern   March 10, 2026 — Rated 10 out of 10 by Larry Tanner Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Tracy was very professional and very personable and not pushy at all

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