Don Franklin Somerset Chevrolet Buick GMC
345 S. Hwy 27
Somerset
KY 42503
United States

Customer Testimonials

Report a concern   September 11, 2026 — Rated 10 out of 10 by Jeff Hughes Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast service, fair pricing and good communication.

Report a concern   September 11, 2026 — Rated 10 out of 10 by M.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I was in for an oil change on Wednesday. They are always on time and the service is done quickly.

Report a concern   September 11, 2026 — Rated 10 out of 10 by B.F. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was quick and easy

Report a concern   September 11, 2026 — Rated 10 out of 10 by Victoria Johnson Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always been nice to me! I have picked up several Mary Kay cars from you all through the years! So I always follow up with service from your service department! Thanks! I have earned the use of 18 cars in 41 years and know you have delivered at least 5 of them! I bought this car from fleet department this year and continue having it serviced by you all! Again Thanks!

Report a concern   September 11, 2026 — Rated 10 out of 10 by William Macintosh Don Franklin Somerset GM Service Department
What do you like about our products and services?

I like the steady work that they did while servicing my vehicle unlike the Don Franklin Kia that told me the vehicle they hid things about the vehicle that was faulty. I am sure glad that Kia sent me down to Chevrolet to get it worked out. Everything turned out great.

Report a concern   September 11, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always good service and helpful

Report a concern   September 11, 2026 — Rated 10 out of 10 by Mike Vanatta Don Franklin Somerset GM Service Department
What do you like about our products and services?

Respect my time. Get the job done as promised.

Report a concern   September 11, 2026 — Rated 10 out of 10 by Tiffany King Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very friendly and helpful

Report a concern   September 10, 2026 — Rated 9 out of 10 by L.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Every thing was very organized and the staff was polite.

Report a concern   September 9, 2026 — Rated 10 out of 10 by Cameron Smith Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fair priced, great customer service

Report a concern   September 9, 2026 — Rated 10 out of 10 by Peter Vacca Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Friendly and helpful people

Report a concern   September 9, 2026 — Rated 10 out of 10 by T.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everything

Report a concern   September 9, 2026 — Rated 10 out of 10 by Marilyn Baird Don Franklin Somerset GM Service Department
What do you like about our products and services?

The quick appt time process, check in & service

Report a concern   September 6, 2026 — Rated 10 out of 10 by Debra Mayfield Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Love the staff at Somerset especially Dagan.

Report a concern   September 4, 2026 — Rated 10 out of 10 by C.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very smooth appointment, fine work and on time.

Report a concern   September 4, 2026 — Rated 10 out of 10 by D.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service reps are always helpful, courteous & friendly. Services preformed are always done promptly. There is never a delay to start service on my vehicle when reporting for an appointment.

Report a concern   September 3, 2026 — Rated 10 out of 10 by T.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I like the quickness of the oil change and how professional they are

Report a concern   September 1, 2026 — Rated 10 out of 10 by S.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Love being able to get my oil changed in a timely manner...and especially being able to make my own appointment again online without calling to schedule.

Report a concern   August 31, 2026 — Rated 10 out of 10 by G.R. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Mike Prewitt was extremely helpful. He done everything i needed him to do over the phone and through text which was important to me. My only concern was he gave me the prices of several vehicles then I went to look at them that evening to choose the one I wanted then made the purchase 2 days later. When I looked at the paperwork I noticed that the price of the vehicle was not the price he gave me over the phone. When I asked about this he said management changed the price the next day. I do find this a bit odd. I sat in the parking lot called the bank of my choice and got the loan based on the amount that I was quoted plus a little extra to cover tax, title, and any fees that might be added. Good thing I did or the check that the bank had already cut would not have been enough to cover the cost of the vehicle. This is not in anyway reflected on Mike or Tracy who also helped in this transaction. It has to do with management as far as I am concerned.

Report a concern   August 31, 2026 — Rated 10 out of 10 by A.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Excellent service!

Report a concern   August 31, 2026 — Rated 9 out of 10 by G.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I love your products! The service was courteous and professional. The job took a little longer than I expected and the truck wasn’t washed after it was repaired !

Report a concern   August 31, 2026 — Rated 10 out of 10 by Angelia Creekmore Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Andrew was awesome to work with! He went out of his way to make sure we left in the truck we wanted. Everyone was very friendly and helpful, couldn’t ask for a better buying experience.

Report a concern   August 30, 2026 — Rated 10 out of 10 by C.F. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always help me and give me good advice

Report a concern   August 29, 2026 — Rated 10 out of 10 by Phillip Smith Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Good people

Report a concern   August 28, 2026 — Rated 10 out of 10 by P.I. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They have me in and out quickly

Report a concern   August 27, 2026 — Rated 10 out of 10 by B.N. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Honesty

Report a concern   August 27, 2026 — Rated 10 out of 10 by K.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always helpful and truthful in regards to my repairs. The service team is knowledgeable and on top of what needs to be done in a timely manner.

Report a concern   August 27, 2026 — Rated 10 out of 10 by David Neu Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great people to work with

Report a concern   August 27, 2026 — Rated 10 out of 10 by R.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick service time when waiting.

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service team very professional and attentive


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