Don Franklin Somerset Chevrolet Buick GMC
345 S. Hwy 27
Somerset
KY 42503
United States

Customer Testimonials

Report a concern   September 3, 2026 — Rated 10 out of 10 by T.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I like the quickness of the oil change and how professional they are

Report a concern   September 1, 2026 — Rated 10 out of 10 by S.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Love being able to get my oil changed in a timely manner...and especially being able to make my own appointment again online without calling to schedule.
Report a concern   August 31, 2026 — Rated 10 out of 10 by G.R. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Mike Prewitt was extremely helpful. He done everything i needed him to do over the phone and through text which was important to me. My only concern was he gave me the prices of several vehicles then I went to look at them that evening to choose the one I wanted then made the purchase 2 days later. When I looked at the paperwork I noticed that the price of the vehicle was not the price he gave me over the phone. When I asked about this he said management changed the price the next day. I do find this a bit odd. I sat in the parking lot called the bank of my choice and got the loan based on the amount that I was quoted plus a little extra to cover tax, title, and any fees that might be added. Good thing I did or the check that the bank had already cut would not have been enough to cover the cost of the vehicle. This is not in anyway reflected on Mike or Tracy who also helped in this transaction. It has to do with management as far as I am concerned.

Report a concern   August 31, 2026 — Rated 10 out of 10 by A.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Excellent service!

Report a concern   August 31, 2026 — Rated 9 out of 10 by G.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I love your products! The service was courteous and professional. The job took a little longer than I expected and the truck wasn’t washed after it was repaired !

Report a concern   August 31, 2026 — Rated 10 out of 10 by Angelia Creekmore Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Andrew was awesome to work with! He went out of his way to make sure we left in the truck we wanted. Everyone was very friendly and helpful, couldn’t ask for a better buying experience.

Report a concern   August 30, 2026 — Rated 10 out of 10 by C.F. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always help me and give me good advice

Report a concern   August 29, 2026 — Rated 10 out of 10 by Phillip Smith Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Good people

Report a concern   August 28, 2026 — Rated 10 out of 10 by P.I. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They have me in and out quickly
Report a concern   August 27, 2026 — Rated 10 out of 10 by B.N. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Honesty

Report a concern   August 27, 2026 — Rated 10 out of 10 by K.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always helpful and truthful in regards to my repairs. The service team is knowledgeable and on top of what needs to be done in a timely manner.

Report a concern   August 27, 2026 — Rated 10 out of 10 by David Neu Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great people to work with

Report a concern   August 27, 2026 — Rated 10 out of 10 by R.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick service time when waiting.
Report a concern   August 27, 2026 — Rated 10 out of 10 by J.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service team very professional and attentive
Report a concern   August 26, 2026 — Rated 10 out of 10 by W.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

My side steps fit perfectly on my Buick.The people in the service department did a good job for me.
Report a concern   August 25, 2026 — Rated 10 out of 10 by A.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was fast and reasonably priced

Report a concern   August 25, 2026 — Rated 10 out of 10 by G.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly personnel

Report a concern   August 24, 2026 — Rated 10 out of 10 by Rosetta Griffith Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly and informative

Report a concern   August 23, 2026 — Rated 10 out of 10 by Milton Malone Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everyone in the service department that I dealt with was extremely courteous, friendly, and helpful
Report a concern   August 21, 2026 — Rated 10 out of 10 by D.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great
Report a concern   August 21, 2026 — Rated 10 out of 10 by P.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service dept
Report a concern   August 21, 2026 — Rated 9 out of 10 by K.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The people are friendly.

Report a concern   August 20, 2026 — Rated 10 out of 10 by James Cook Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very knowledgeable staff and very helpful!
Report a concern   August 20, 2026 — Rated 10 out of 10 by Rodney Casada Don Franklin Somerset GM Service Department
What do you like about our products and services?

Love my Corvette and the service has always been top notch.

Report a concern   August 20, 2026 — Rated 10 out of 10 by R.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly staff
Report a concern   August 20, 2026 — Rated 9 out of 10 by R.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Availability & Scheduling

Report a concern   August 20, 2026 — Rated 10 out of 10 by Douglas Harrison Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was outstanding

Report a concern   August 20, 2026 — Rated 10 out of 10 by S.Y. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was able to work me in and fix my issue in the same day; which meant a lot. We really appreciate Justin Tilley and all he does.
Report a concern   August 20, 2026 — Rated 10 out of 10 by L.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Prompt fast service

Report a concern   August 20, 2026 — Rated 10 out of 10 by J.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very efficient and respectful and courteous.


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