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Customer Testimonials
They was really nice 😊
The salesman that worked with me, Brian, was great! Of course I currently own a Nissan so I knew the Nissan products were good but the technology that was on the new 2023 Kicks was awesome for the level of car it is!!!
My sales associate, John Berry worked to find the car I wanted and was courteous and professional throughout the process. Walt was helpful to walk me through the car's options and features. The entire team was professional and efficient. Don Franklin Nissan offers excellent customer service and ensures that buying a new or used car is an enjoyable experience.
Quick service
Courtesy and professionalism
Excellent service every time. Ron is great. I appreciate the care and concern he shows every time I come in.
Service department is great. Jennifer took care of everything quickly and efficiently.
Customer service in the Service department is fantastic!
Ron A is the best. Cares about you.
Very dependable, great service dept.
Very dependable vehicle, and service dept
Polite and qualified
When picking up a customer from the waiting room or when they arrive to pick up their car, first thing is to establish repport. Simply ask them:
Was there any specific question I can answer for you?
After that conversation then tell them the results of the service.
It was done on my visit in the opposite order and so I completely forgot the questions I had for the Technicians and had to call back later to get that information.
Also it causes a lack of trust between the customer and the Technician; if they dump an issue on the customer first ting without any rapport being established.
And the impact on staff is minimal - after all they have a written record about what they will be talking to the customer about; so they won't forget the issue they have to relay...
The service’s were amazing that help me save money. For letting me test drive the car what’s recommended for me. Thank you so very much to Don Franklin for helping me get a new first brand new Nissan. Sentra.
I am glad to be a fan with Nissan.
Stylish and dependable
The salesman worked promptly and made the visit pleasant.
Great service and very helpful. Best car sales experience I have ever had.
Excellent customer service
Explained everything in advance and was very courteous
The technicians/mechanics are very detailed.
Friendly and quick
Staff was friendly and Tanner was very helpful when looking at my vehicle and communicated with me how to care for my car properly and what I will and won’t need. I didn’t feel like I was getting the run around or being scammed into getting unnecessary work done. I will be bringing my Rouge here and here only!!!
They got me in very quickly, the people are very polite, and the wait was not long for the service provided. Very god experience.
I came in about an open recall. They were friendly and fast and even washed my car and filled up my tires. Great experience!
Very professional service and there to help you anyway possible. They're trying to make customers happy 😊
Timely and professional
Really easy car buying experience
always excellent service
Prompt turnaround time & great customer service.
Service is always top notch.