Customer Testimonials

You all do a wonderful job taking care of my Car

Jennifer Dailey,
,always aware of what i need for the 2 nissans we have ,she makes sure every thing is right

The service tech was friendly and made me feel like I mattered as a customer. She does a great job!!!

Thanks so much to Jennifer and the Service team for their professionalism and excellent customer service. We had a special request, and Jennifer and others were very willing to work with us. Thank you.

It was easy to buy my truck and everyone was awesome!!!

Always provide a loaner when car is in shop.

Thanks Don Franklin for your great and speedy service!

From the moment you drive into the service department, you are greeted, by a friendly professional staff at Don Franklin Nissan and you know you can relax because the job is always done right.

Enjoyed working with CJ and Cupcake when buying 2023 Rogue.

the time was great

The service dept is always quick and very friendly..they do an excellent job..Thank y'all

Fast easy and staff are super friendly

Good service! Thanks!

Very professional. I felt very comfortable. Everyone was friendly and helped me I’m very thankful for the Lexington branch!

Yes I would recommend a person too you guys you all was take good care or me

Friendly staff.
Had a previous engagement and the staff made sure that I didn't miss the appointment.

Fast, friendly, and reasonable.

Friendly service and quality of cars.

Service was rapid and efficient, all of the staff are friendly.

Service staff are outstanding.

Always friendly, knowledgeable, and efficient.

Quick service and good prices!

Very much

Quick appointment available in an emergency - knowledgeable Staff.

Clear and speedy resolution of issues. No hidden surprises...great communication.

Care as to what is going on

On my way from Tampa, FL to Lexington, KY, I had serious tire damage due to not being able to avoid debris on road. Nissan Connect connected me to Chris Rivard at Don Franklin Nissan. I was able to get to Lexington on donut tire from 120 miles south (Jelico, TN). Chris was able to get my tire replacement scheduled under my road hazard coverage. There was also breakline damage from the debris. Chris was able to order parts for breakline and got the repairs to breakline and tire replacement in record time. He made sure I was shuttled to and from the hotel where I was attending convention. Then I was back on the road south to Tampa, FL on the day I originally planned to return home.

I am greatful to Chris and all he did in such an efficient and effective manner. On a scale of 1 to 10, Chris is a 20 in my book. Thank you Chris and Don Franklin Nissan.

Everyone was thorough and professional.

Very happy

Very quick and efficient