Customer Testimonials

In early June, our car was serviced for regular oil change, tire rotation, and maintenance inspection. We were told that our rear brakes were showing wear - they were at the threshold of needing replacement. Our June schedule being full, we scheduled for this week to have that issue addressed.
I showed up a little early, probably during our service advisor's lunch, but she was kind enough to see to my appointment. I was told the service would take about an hour, and the work was done on the dot. I asked about a couple of coupons for service I'd received in the mail. My fina cost was significantly discounted as the shop honored those savings, a most pleasant surprise.
My car was washed and dried and looked great when I received it. The staff at Don Franklin Nissan service center were (as always) polite, friendly and engaging.
I am sure all Express Service Advisors are top-notch professionals and all have wonderful people skills. The one I worked with, Jennifer Dailey, went above and beyond expectations in managing my appointment and making me a very satisfied customer.

Love the Nissans and my wonderful salesman MJ!

High quality of both your cars and your people.

Quick Service

Nice people

I love coming to this location, they’re always super friendly and welcoming!

Thank you for the fast, friendly service!

It's fine.

Great, easy service!!!

Friendly, helpful staff. Ability to get us the best vehicle at the best price.

Terrell Harris was great to work with! Very happy with the support he provided and with my vehicle.

Saving time, saving money.

Ron in the service center is incredibly helpful. I appreciate his assistance every time I need my truck serviced.

Both Ray and Walt were fantastic. Great experience.

I've always gotten excellent service for my 2016 Rogue. Very clean dealership and friendly staff.

We have bought 6 cars from MJ at Don Franklin and have had a great experience from purchase to service. The warranties are fabulous and MJ has made the process pain free.

No one likes to spend time in a service center at a dealership, however it was nice to be able to schedule my appointment online & have my car almost immediately taken back for it's first oil change. Staff was friendly and clear in explaining everything that would happen. Overall, it was a quick and efficient oil change & tire rotation. I didn't buy my car from you guys, actually in Louisville - however your staff made me feel at home.

The scheduling is easy, there are no surprise charges. They don't try to talk you into more services. It's just a mention and if the answer is not today they move on. Service is fast and efficient.

I think Jennifer is your number # 1 person - I think she is one of the sweetest ladies I know.
and I will come back to have my oil changed. Nothing more. Thank You for allowing me to visit you DealerShip.

Pespectfully,
Name removed

Have a lot of variety of colors to choose from in a vehicle

Kind and friendly customer service.

Steve Johnson and Ethan Maggard both did a great job helping us. I had previously purchased from Steve and reached out several months ago on a car for my daughter. After looking at several options, we settled on a 2024 Sentra SR. We looked at several dealerships but ultimately Steve was able to help us get the best option by partnering with the NIssan sales team. Steve was out the day we came to pick it up but Ehan stepped and got us across the finish line quickly and smoothly. They were both great to work with. Now if we could just get you to open a lot in Louisville. :)

Perfect

Fast service

I like the value of Nissan Vehicles and the Service Department.

Did not have to wait long at all. Service person was nice and let me know if any thing was wrong so I could decide if I wanted it taken care of at that visit.

Good, Fast service

The staff is very knowledgeable and always willing to work to make sure the customer is cared for.

Great team of people to work with. If a problem comes up they are willing to resolve it especially if it’s on their end.

I bought a new car