Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 7, 2025 — Rated 10 out of 10 by Adora Boaz Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff is always so kind. Service is fast and done so well.

Report a concern   March 7, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like that I am told about services that are recommended for my vehicle and that I don’t feel pressured to get them done right at that time. I also feel like I am being treated fairly and not being taken advantage of. Jennifer is my service tech and she has always been very nice and respectful.

Report a concern   March 7, 2025 — Rated 10 out of 10 by Martin Eldersma Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Members of the GM and Nissan service departments are super friendly and easy to work with. All though I’ve noticed since they are undergoing construction the Nissan side has more employees than the GM. I just want to make sure that Casey and her team don’t go unnoticed for how hard they work to keep up with the demand!!! Y’all are doing a great job day in and day out!!! If Eddy hasn’t noticed he needs to pay y’all a raise for the great work you do for him and his family!!!!

Report a concern   March 7, 2025 — Rated 10 out of 10 by S.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt, friendly, and always do great work

Report a concern   March 7, 2025 — Rated 10 out of 10 by Carol Withrow Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My last Altima was an excellent car. I love the warranty on the 2024 Altimas. This is definitely a great selling feature. My salesman was so knowledgeable too. Thank you!

Report a concern   March 7, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, respectful, gets you in and out, quickly,
Reminds you about your appointment . Car wash

Report a concern   March 7, 2025 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient and Jennifer was so nice.

Report a concern   March 7, 2025 — Rated 10 out of 10 by Randall Moore Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Super service! Great communications and goes above and beyond. Very happy with my services

Report a concern   March 7, 2025 — Rated 10 out of 10 by Brian Allen Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff in the service department was what I liked best

Report a concern   March 7, 2025 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

professional, polite and explained everything and timely 😊

Report a concern   March 7, 2025 — Rated 10 out of 10 by Willcutt Willcutt Guitars Shoppe Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron in Nissan service

Report a concern   March 7, 2025 — Rated 10 out of 10 by James Brown Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Good product with good pricing. One call vehicle in my driveway next day. No hassle easy way

Report a concern   March 5, 2025 — Rated 10 out of 10 by L.V.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always have a great experience, and services are completed with no issues.

Report a concern   March 4, 2025 — Rated 10 out of 10 by Stephanie Adams Don Franklin Lexington Nissan - Service
What do you like about our products and services?

very easy, low pressure and sales was patient, as we made our decision to purchase a Pathfinder as we looked at the Jeep Cherokee as well...

Report a concern   March 4, 2025 — Rated 10 out of 10 by C.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff
Informs customer if issues
Advises and recommends
Considerate of customer’s time

Report a concern   March 4, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Exellent

Report a concern   March 3, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Quality and support

Report a concern   March 3, 2025 — Rated 10 out of 10 by Sarah Hudson Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

The selection of Nissans.

Report a concern   March 3, 2025 — Rated 10 out of 10 by Charbel Bermejo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good customer service, although improvement on being patient with customer can be done. Other than that, very helpful and welcoming environment willing to assist your needs on your vehicle

Report a concern   March 3, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Dependable vehicle with very good service

Report a concern   March 1, 2025 — Rated 9 out of 10 by D.P. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

NA

Report a concern   February 27, 2025 — Rated 10 out of 10 by E.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Personnel was very good; although very busy. I had an oil change; which was completed in 4 hours (10:15-2:00pm).

Report a concern   February 26, 2025 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service expedited the recalls on my Nissan with exemplary courtesy and accommodative care. The waiting space was adequate for the many folks who were being served.

Report a concern   February 25, 2025 — Rated 9 out of 10 by P.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Usually very efficient. Very expensive but I guess it’s worth it.

Report a concern   February 25, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Wonderful!!!

Report a concern   February 25, 2025 — Rated 10 out of 10 by V.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

E ergo e is nice and glad to help. The garage is always clean and my car is usually finished in a timely manner.

Report a concern   February 25, 2025 — Rated 10 out of 10 by Lori Rayborne Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I appreciated having the text messages to keep in touch with me during the service process. Being in the know helps.

Report a concern   February 25, 2025 — Rated 10 out of 10 by Stanley Slone Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people and the service

Report a concern   February 25, 2025 — Rated 10 out of 10 by Jesse Vanderpool Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Repair was done in a reasonable amount of time and the service personnel were friendly and knowledgeable

Report a concern   February 25, 2025 — Rated 10 out of 10 by Sam Brown Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service ( oil change) was great . Chris was very helpful in helping me understand the warranty I purchased . Very professional. Will definitely recommend this dealership to friends.
S. Brown
Lexington


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