Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 24, 2026 — Rated 9 out of 10 by Teresa Henry Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the friendly customer service and how they tell you how long it will be. I also like getting my car back cleaner.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Barbara Escobar Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My Nissan Kick Start is a perfect fit for me. I am handicapped with arthritis in my spine, knees and hips and I can easily get in and out of my car. The seat provides good back support.
He arranged installation of leather seats. Now i can easily slide in and out.
I just did the first oil change at ther service department. You took my walker inad out of the back seat. I was lead to a comfortable sitting area. You also washed my car.
At the counter, I was surprised that my fiirst 3 oil change are free via my Warranty.
I felt like a queen.

Report a concern   April 23, 2026 — Rated 10 out of 10 by B.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have never one time have to return because it wasn’t fixed right the first time.

Report a concern   April 23, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Absolutely everything

Report a concern   April 22, 2026 — Rated 10 out of 10 by P.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people are very friendly and knowledgeable.

Report a concern   April 22, 2026 — Rated 10 out of 10 by Joanne Hall Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They are very personable and knowledgeable! Treat you like family!

Report a concern   April 22, 2026 — Rated 10 out of 10 by Robert Doane Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly professional service staff and knowledgeable service technicians

Report a concern   April 22, 2026 — Rated 10 out of 10 by Bradley Mckinney Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Value. Friendly people.

Report a concern   April 22, 2026 — Rated 10 out of 10 by T.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick. Parts in stock. Friendly staff.

Report a concern   April 22, 2026 — Rated 10 out of 10 by Vincent Taylor Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone listens.

Report a concern   April 22, 2026 — Rated 10 out of 10 by R.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service (maintenance) is outstanding- customer friendly- courteous, providing, efficient. Very friendly and great at explaining what needs to be done and why.

Report a concern   April 22, 2026 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very easy to work with
Loaner vehicle was new & clean
Warranty options

Report a concern   April 22, 2026 — Rated 10 out of 10 by P.M.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people are amazing, very attentive and helpful! Love Jennifer!

Report a concern   April 21, 2026 — Rated 10 out of 10 by L.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the people in the service department. Always the best Professional courteous knowledgeable and friendly. I drive over an hour to have my car serviced at don Franklin Lexington even though I have another dealer 10 minutes from my house You guys are amazing

Report a concern   April 21, 2026 — Rated 10 out of 10 by K.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly service associates

Report a concern   April 21, 2026 — Rated 10 out of 10 by B.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service

Report a concern   April 21, 2026 — Rated 9 out of 10 by Ramone Poleo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Hi, Productos Excellet & Good Personal Assistant Thanks You a Jennifer in Front Desk

Report a concern   April 21, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything was completed as expected concerning my vehicle recall. The service department personnel make it easy to do business.

Report a concern   April 21, 2026 — Rated 9 out of 10 by Melissa Grimes Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly. They get the job done. I would like more availability for services. I think the service is great .

Report a concern   April 21, 2026 — Rated 10 out of 10 by D.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service. Treated good by everyone.

Report a concern   April 21, 2026 — Rated 10 out of 10 by Jo Ellen Jones Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the personalized service and the promptness. Jennifer is exceptional in knowing my vehicle. The waiting room is so nice. Pleasant experience.;

Report a concern   April 21, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and seems accurate acceptable service. Jennifer is a good service representative.

Name removed

Report a concern   April 21, 2026 — Rated 10 out of 10 by K.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service team and excellent customer service!

Report a concern   April 21, 2026 — Rated 10 out of 10 by Haven Graves Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and easy service. Well done. Great people

Report a concern   April 20, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Coupons for oil changes

Report a concern   April 20, 2026 — Rated 10 out of 10 by April Golackey Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The staff make it more appealing to the consumer

Report a concern   April 20, 2026 — Rated 10 out of 10 by S.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and efficient!

Report a concern   April 18, 2026 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thorough inspection

Report a concern   April 16, 2026 — Rated 10 out of 10 by V.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

This oil change was quick and efficient. Good advice about tires. Waiting area much improved since my last visit.

Report a concern   April 16, 2026 — Rated 10 out of 10 by Cameron Peterson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone treats me like Family even after I left from working there. Great place!


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