Customer Testimonials

Great service technicians. Very helpful and knowledgeable. Jennifer and Ron are great.

The service dept gets you in on your scheduled time and on your way home very quickly

Stan was very easy to work with he listened to what we wanted and never tried to push anything on us and was able to work with our crazy hours even when it meant trusting we would be back.

Ron and Chris always take care of any problems I’m having. I feel like I can trust and depend on them.

Quick service

Professional experienced staff. Ms Dailey cares about her customers and makes sure that the maintenance is performed to our family satisfaction.

This service guy was great and friendly

The service department was very nice and listened and fixed all my concerns .

Everything

Since we bought our car from you all have very helpful with service.

Everyone is nice

I love your product and I appreciate your help with my vehicle

Quality of the staff.

The technician that worked on my car, First name removed, was great. Very professional and did an outstanding job.

Great service department

Longevity of car. Good service. Drives well.

I have never driven a Nissan so I hope it is amazing.

I dreaded trading in my vehicle and purchasing another one but Ray Harrison and his manager Walt made it surprisingly easy, quick, and frankly the best experience I have ever had when purchasing a vehicle.

Simple and not pushy about anything

I love that everyone treats me like I’m family. Jennifer, in the service department, is knowledgeable about my car needs. She is accommodating with me driving a distance so I can have my car serviced by this specific dealership.

Everyone is so pleasant and very clean place. I always have been given good service and that I do appreciate.

Professional, courteous, very thorough & honest. Chris is my advisor. 10*

Always consistent and fair. I have used Nissan service for over ten years.

Everyone is professional and courteous. Diagnostics and work on my car is timely and efficient.

Service is excellent! Everyone is very friendly and the service department had me in and out in no time.

I bought my 2022 Rogue at Gates Nissan in Richmond, KY, I had a couple of bad experiences trying to get my car serviced at Gates, and that’s the reason I came to Don Franklin. I have been pleasantly impressed with Don Franklin and will continue to do business with them.

The workers are respectful and get the job done. No complaints

The service department is the best!

Everyone e was friendly and service staff was very professional

I take my Nissan Pathfinder that I purchased from Don Franklin for oil change and tire rotation every time it’s due. I also use them for other services as needed. Perfect service every time with excellent customer service as well!

Always great and prompt service with Jenifer Dailey