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Customer Testimonials
I love how great the service team is with updating you about what’s going on with your car and always so so friendly!!!
Service was professional and efficient.
Timely service! I generally wait for my vehicle and I have never been disappointed! I have never had service anywhere else! I have been totally satisfied!
Nice clean new facility. Quick service.
Service advisors are helpful, tell you what you needed and didn’t need, brisk and efficient. Try to fit you in without appointment, if possible.
After nearly nine years of taking my Nissan to DonFranklyn for scheduled maintenance, I've always received professional and transparent service, with no surprises. Plus, everything is very comfortable in the new building, and waiting for maintenance becomes a pleasant moment to enjoy a hot tea on the comfy sofas!
I’m very pleased with my Rogue as have had no issues with it. Everyone at Don Franklin is always nice and helpful.
Michael, Chris and Lawerence at the Nicholasville location. They’re the best!
Very friendly and and helpful service team
Definitely would recommend
Greeted right away. Service done on time.
Friendly and efficient service.
Satisfied with my Nissan and service personnel are great.
Courtesy and willingness to help
As always a great service!!! Excellent communications and quick turn around time!!!
Was on time and was price quoted
Great!!!!!!
Ease of purchasing, laid back nature of sales reps, low cost of maintenance, fair trade-in values
⭐️⭐️⭐️⭐️⭐️
I recently had my oil changed at Don Franklin Nissan, and I couldn't be more satisfied! The staff was incredibly friendly and attentive, making the whole experience pleasant. The speed of service was impressive; they got me in and out quickly without sacrificing quality. The service analyst went over my car in great detail, explaining what would be needed in the future without any hard sell, which I really appreciated. I would 100% recommend Don Franklin Nissan to anyone in search of a Nissan vehicle. Their customer service truly goes above and beyond!
They are fast friendly and thorough
Quality parts and friendly staff.
Oem Nissan oil filter; complimentary car wash
Large variety of new and used automobiles
To choose from.
State of the art showrooms as well as a knowledge and friendly staff.
I was very happy with my last purchase from the Don Franklin family
Great sales team and always goes the extra mile for customers.
I love that everything is so easy. Customers service is top notch and the advisors go out of their way to explain anything wrong or great.
Jennifer in Service is very helpful!
I have been pleased with everything overall.
Thank you.
Prompt and courteous service!
The recall work done was courteous and prompt from the scheduling of the appt to completion of the work on day of service.
Ron was first class. Kept us informed, polite, explained issues and findings.
1st reason staff have been super in the way they communicate talking to me not at me. They maintain a professional demeanor while also friendly tone. They use language that one who may not be technically savvy can understand the issues facing the service needs.
2nd environment is comfortable so while waiting the time is relatively comfortable.