Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   September 12, 2026 — Rated 10 out of 10 by Kathy Stephens Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Customer service is the very best at Don Franklin auto. It’s the best dealership team — from the sales manager, to the sales agent and to those who scheduled services for the cars. The service rewards program is very important for those who are looking for a good deal for services. The service representative who had always scheduled the service for my old Sentra celebrated with me when I purchased my new Rogue. I’ve always been treated courteously, respectfully and professionally by the Don Franklin employees. This is my third purchase of a new vehicle from Don Franklin Nissan dealership. It’s the best place to go.

Report a concern   September 11, 2026 — Rated 9 out of 10 by M.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was fast. Didn’t have to wait for a long time to get the oil changed and tires rotated. Only wish there could be a free oil change on the purchase of a new vehicle. To show customer appreciation.
M Last name removed

Report a concern   September 11, 2026 — Rated 9 out of 10 by G.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

People in service are Great

Report a concern   September 11, 2026 — Rated 10 out of 10 by Kristy Gibson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability

Report a concern   September 9, 2026 — Rated 10 out of 10 by H.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Awesome suv, sales rep was the best I’ve ever dealt with.

Report a concern   September 9, 2026 — Rated 9 out of 10 by S.S.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It’s easy to schedule and drop off our fleet vehicles for service. Work is reliable and price competitive.

Report a concern   September 9, 2026 — Rated 10 out of 10 by L.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

This is our second vehicle and I have loved both of them. My new pathfinder is absolutely beautiful and I love the way it looks, drives and rides.

Report a concern   September 9, 2026 — Rated 10 out of 10 by G.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick efficient timely

Report a concern   September 9, 2026 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The salesman was very helpful and made buying a car a positive experience. He explained everything clearly and did not pressure me into buying a car. I am very happy with the car I bought! The people at Don Franklin Nissan are very kind, knowledgeable,
and helpful!

Report a concern   September 7, 2026 — Rated 10 out of 10 by Natalie Pompa Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and easy to get a service done..Love all the advisors there especially Jennifer & Ron!..

Report a concern   September 3, 2026 — Rated 10 out of 10 by K.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always get greeted and treating amazing at Don Franklin Nissan! The customer service is top tier and I’ve never had a bad experience!

Report a concern   September 3, 2026 — Rated 10 out of 10 by V.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer and the staff are always very welcoming and helpful with any questions or concerns I may have.

Report a concern   September 1, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was done in a reasonable manner.

Report a concern   September 1, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My salesperson, Esa and his colleague, Seth did an excellent job.

Report a concern   September 1, 2026 — Rated 9 out of 10 by James Quest Diagnostics Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron did a great job getting the car fixed in a timely manner. Thanks Ron.

Report a concern   September 1, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is always helpful and friendly.

Report a concern   September 1, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was to make an appointment. The service representatives were friendly and very helpful.

Report a concern   August 31, 2026 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional and hard working.

Report a concern   August 31, 2026 — Rated 10 out of 10 by K.E. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Our Salesman was very friendly and informative. We will come back and request him when we are ready to purchase. 😊

Report a concern   August 30, 2026 — Rated 10 out of 10 by Toni Knight Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They were quick to get me in and the recall issues dealt with so I safe driving my car. Very kind and professional

Report a concern   August 30, 2026 — Rated 9 out of 10 by D.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Salesperson was vary helpful and friendly. Not too pushy

Report a concern   August 29, 2026 — Rated 10 out of 10 by D.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people are great

Report a concern   August 29, 2026 — Rated 10 out of 10 by Andy Kwan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly, nice people, quick

Report a concern   August 29, 2026 — Rated 10 out of 10 by Carol Prather Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer and her team fully explained the services I received. The video of the multi point inspection was much appreciated and put my mind at ease that my vehicle is road-worthy. They’re incredibly thorough and professional in every way. I highly recommend Don Franklin Nissan, and in fact the whole auto mall.

Report a concern   August 29, 2026 — Rated 10 out of 10 by Shamara Washburn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service and communication. Service was efficient and on time.

Report a concern   August 29, 2026 — Rated 10 out of 10 by Leangela Jones Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

This is my second Nissan. I am very pleased, very pleased with my salesperson, Mr. Ray. Thank you very much for all of your help and all of those who helped you help me. You guys are great. I also like that Mr. Don Franklin is a man of God. I will definitely be back

Report a concern   August 29, 2026 — Rated 10 out of 10 by Ashebir Bekele Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It is competitive and perhaps also the availability of financing option. The approach of the sales staff and supervisor.

Report a concern   August 28, 2026 — Rated 10 out of 10 by C.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The team is very prompt and provides professional services.

Report a concern   August 28, 2026 — Rated 10 out of 10 by Garrett Denniston Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality service at your convenience !

Report a concern   August 27, 2026 — Rated 10 out of 10 by Sharon Crissey Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick


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