Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   July 31, 2026 — Rated 10 out of 10 by Deanna Patrick Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and efficient. Good communication. let you know what future services may be needed, but not high-pressure.

Report a concern   July 31, 2026 — Rated 10 out of 10 by Lara Justice Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always get treated with such respect and I love coming here

Report a concern   July 31, 2026 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

First time dealing with Don Franklin nissan. Staff was very helpful. Galling a loaner car was a life saver and appreciated. Car runs great

Report a concern   July 31, 2026 — Rated 10 out of 10 by Carol Woods Don Franklin Lexington Nissan - Service
What do you like about our products and services?

From the purchase of my vehicle last year to the current service visit, there has never been a problem or concern on my part. Great service in every way.

Report a concern   July 31, 2026 — Rated 10 out of 10 by B.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We have purchased vehicles from multiple different dealerships, the Nissan Don Franklin is head and shoulders above the rest.
Everyone I have dealt with is very professional yet welcoming, and Jennifer is top notch, can not say enough good things about her

Report a concern   July 31, 2026 — Rated 10 out of 10 by D.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Sevice appointments are timely. Everyone is polite and attentive and you are advised of what is happening

Report a concern   July 30, 2026 — Rated 10 out of 10 by Loren Kozuch Don Franklin Lexington Nissan - Service
What do you like about our products and services?

In the seven years that I've have my car serviced, not once has there been a problem. My service adviser is very friendly and helpful. I think that you could not find better people to work with.

Report a concern   July 30, 2026 — Rated 9 out of 10 by D.Z. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

In quickly - nice staff

Good waiting area

Good service

New technology did not work - supposed to get a text about digital inspection

Quote seemed high but that might be tariffs, dumb politicians, etc

Report a concern   July 29, 2026 — Rated 10 out of 10 by Michael Goforth Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Service done successfully and efficiently.

Report a concern   July 29, 2026 — Rated 10 out of 10 by E.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, professional and thorough

Report a concern   July 29, 2026 — Rated 10 out of 10 by T.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron and his counter parts are always friendly and professional. Treat you like your best friend would.

Report a concern   July 29, 2026 — Rated 10 out of 10 by R.D. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly service

Report a concern   July 29, 2026 — Rated 10 out of 10 by Sandra Coleman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very impressed with the overall experience from the time I left my vehicle, courtesy driver taking me back to work, very informative when I picked up my vehicle .
1st time really dealing with the dealership, definitely will not be the last ! 😊

Report a concern   July 29, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Not pushy and great deals!

Report a concern   July 28, 2026 — Rated 10 out of 10 by Vernon Ritchie Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Detailed breakdown of the service that was done, and a window that you can actually see it being done, and sometimes get a free was

Report a concern   July 28, 2026 — Rated 10 out of 10 by D.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is well organized and well run. They are always ready for me when I arrive and the information and updates they provide are always timely and informative.

Report a concern   July 28, 2026 — Rated 10 out of 10 by Lance Horn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I appreciate the great service, professional, no pressure, no hassel. This is our 2nd purchase at Don Franklin. Thank you Jill, MJ, Eric and Steve.

Lance & Carrie Horn

Report a concern   July 28, 2026 — Rated 10 out of 10 by A.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt efficient

Report a concern   July 28, 2026 — Rated 10 out of 10 by Samantha Young Don Franklin Lexington Nissan - Service
What do you like about our products and services?

So friendly!

Report a concern   July 27, 2026 — Rated 10 out of 10 by K.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Seevice

Report a concern   July 27, 2026 — Rated 10 out of 10 by D.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The customer service is always great!

Report a concern   July 27, 2026 — Rated 10 out of 10 by Zulma Calmo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always get my vehicle serviced with a friendly smile. I always get treated with respect. I recommend to everyone this dealership for your car services. 🙂

Report a concern   July 27, 2026 — Rated 10 out of 10 by T.Z. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Products are reliable and priced accordingly. Customer service is outstanding.

Report a concern   July 27, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The friendly atmosphere! How welcome you feel and how they’re not pushy!

Report a concern   July 26, 2026 — Rated 10 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

In and out!

Report a concern   July 24, 2026 — Rated 10 out of 10 by Michael Frances Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your employees are great

Report a concern   July 24, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I drive few miles so I don't need an oil change often. I always make the 1 hr 40 minute trip to Don Franklin for service. I have found it is easy to get an appointment and oil changes are fast. Also I like the fact they sent me a coupon for a discount,

Report a concern   July 24, 2026 — Rated 10 out of 10 by Melissa Robinson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficiency and professionalism!

Report a concern   July 24, 2026 — Rated 10 out of 10 by Rebecca Lowrey Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love how when I make an appointment they get me right in. They are very thorough and take time and let me know step by step what they are doing and done. And then they wash my car that just makes my day!!

Report a concern   July 24, 2026 — Rated 10 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was able to get my car in to be serviced in a timely manner. Staff were a professional polite and informative. Explain to me in language that I could understand what they were looking at my car and what the results were.


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