Customer Testimonials

The new facility is beautiful. The drive up service lane and driving inside before having to get out in the cold was very much appreciated. Wonderful touch there. Waiting area is much nicer too. The service staff were very nice and professional. I was a little concerned with my Ford F-150 as I had purchased it used elsewhere and sincerely appreciated the service staff’s and the technician’s attention to detail. Seems my truck is in outstanding mechanical condition with only the rear brakes being something I’ll need to take care of in the near future.
Thanks to everyone

I like the service. Staff is always friendly and helpful. I especially liked that I was able to get my oil change the same day I stopped to make an appointment. Their service is priced less than the quick oil change places. Their new facilities are nice.

Everything was great

Excellent communication

Salesman a great job

They take care of people like they are family

Very kind and caring staff!

I have already recommended lance and Jordan to a dozen or more people
THEY'RE THE BEST !!!!!!!

Jordan Mann and the entire Don Franklin Ford family took absolute care of us. This was probably the easiest new vehicle transaction I’ve ever dealt with and I’m about a four time returning customer. Keeps getting better and that’s why we chose Don Franklin!

Great after service also

Exceptionally friendly staff and family atmosphere.

The people are real professional

It’s the people that make your business worth dealing with.

Quick and easy

I have always liked the service I have gotten at Don Franklin Ford in Columbia. The service is why I continue to prefer purchasing my vehicles there.

Quality service, quick turnaround time and great communication.

Dominik the salesman was excellent!
Knowledgeable, no pressure, and we drove 3 or 4 different kinds of vehicles. Very patient.We didn’t buy today but when we do it will be with Dominik.
Awesome inventory any kind of vehicle you looking for they have or will get it .

Very little waiting time

Timely and easy.

Everything

Really was pleased with our salesman Dominic. Really the whole team was great.

They take care of any problems you might have and make it right. Also good quality cars.

Everything. people are very nice and polite

Prompt professional service

I have always driven a Ford and have never had any major problems with them whatsoever. My son-in-law works for Ford in Louisville, Kentucky and that just makes buying the Ford that much easier. Don Franklin is a dealership with a fantastic reputation, and I will stay with that as long as I can.

My salesman Dominic Lay made me want to buy from Don Franklin. He was such a kind and genuine person. He was honest and very polite. He was on top of everything and made my purchase so easy.

I like Ford trucks

I like my F150 and the service is great at Don Franklin I would definitely recommend them.

I like the prompt response and the pricing provided before you make your decision.

I liked Adam and he has been very accommodating to help me make my decision.