Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   January 15, 2026 — Rated 10 out of 10 by Janet Mccain Don Franklin Ford - Service
What do you like about our products and services?

Everyone from top to bottom is kind courteous friendly and helpful. The work is highly professional and complete. I really have nothing but praise for the personnel and operation of this business. I recommended highly to anyone and everyone looking for automobile expertise.

Report a concern   January 15, 2026 — Rated 9 out of 10 by William Osbourne Don Franklin Ford - Service
What do you like about our products and services?

Service is great as are the service team. My windshield that has hairline cracks that have been there for some time now about a year and it’s a 2024 I bought new. Ford says something hit it. I little hard to believe since it’s on the inside and it’s only the inside layer. I’ve bought four new f150’s in the last few years but I won’t be buying another one.

Report a concern   January 14, 2026 — Rated 10 out of 10 by L.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps helped me and was very knowledgeable and patient with my indecision. I would definitely recommend him.

Report a concern   January 14, 2026 — Rated 10 out of 10 by K.C. Don Franklin Ford - Service
What do you like about our products and services?

Quick service

Report a concern   January 14, 2026 — Rated 10 out of 10 by Dave Anderson Don Franklin Ford - Service
What do you like about our products and services?

Great new facility and great service

Report a concern   January 14, 2026 — Rated 9 out of 10 by R.C. Don Franklin Ford - Service
What do you like about our products and services?

Usually prompt service to try to get you in and iut

Report a concern   January 14, 2026 — Rated 10 out of 10 by D.C. Don Franklin Ford - Service
What do you like about our products and services?

Did a walk-in to service department for a front end alignment. No problem, took me in and got it done while I waited. Staff was friendly and dealership clean. Will definitely be back.

Report a concern   January 13, 2026 — Rated 10 out of 10 by S.S. Don Franklin Ford - Service
What do you like about our products and services?

Convenient and easy access and courtesy associates

Report a concern   January 13, 2026 — Rated 9 out of 10 by R.R. Don Franklin Ford - Service
What do you like about our products and services?

Was greeted with a smile and was updated often

Report a concern   January 12, 2026 — Rated 10 out of 10 by C.M. Don Franklin Ford - Service
What do you like about our products and services?

Always very nice and helpful. I have never had any problems with u all or ur service. Your great!

Report a concern   January 12, 2026 — Rated 10 out of 10 by Chris McGuffin Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The sales man was very helpful and actually listened to what I wanted.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Donna Graves Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The staff was friendly and respectful.

Report a concern   January 11, 2026 — Rated 10 out of 10 by James Morris Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Seamed to listen when I asked questions and made me feel like it matters.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Joshua Swango Don Franklin Ford - Service
What do you like about our products and services?

The people who work there are friendly and quick to answer questions and help anyways they can and the services are very affordable

Report a concern   January 11, 2026 — Rated 10 out of 10 by A.M. Don Franklin Ford - Service
What do you like about our products and services?

Fast service for recall and Friendly Staff

Report a concern   January 11, 2026 — Rated 9 out of 10 by J.R. Don Franklin Ford - Service
What do you like about our products and services?

Great and convenient local service

Report a concern   January 7, 2026 — Rated 9 out of 10 by V.M. Don Franklin Ford - Service
What do you like about our products and services?

Availability and courteous service.

Report a concern   January 6, 2026 — Rated 10 out of 10 by Donald Patterson Don Franklin Ford - Service
What do you like about our products and services?

Excellent and fast . In and out , barely any wait time . Friendly staff .

Report a concern   January 6, 2026 — Rated 10 out of 10 by T.Y. Don Franklin Ford - Service
What do you like about our products and services?

Very good service

Report a concern   January 6, 2026 — Rated 10 out of 10 by Keith Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I never get nothing but perfect service at Don Franklin auto sales whether I’m in Corbin, Kentucky Columbia, Kentucky or Bowling Green Kentucky, Kentucky at the Kia dealership at Don Franklin owns perfect all the way around

Report a concern   January 6, 2026 — Rated 10 out of 10 by Susan Mathews Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman was not pushy and listened to me to help me determine what suited me best

Report a concern   January 6, 2026 — Rated 10 out of 10 by J.B. Don Franklin Ford - Service
What do you like about our products and services?

Always friendly and helpful. Answer any question that I have.

Report a concern   January 6, 2026 — Rated 10 out of 10 by J.L. Don Franklin Ford - Service
What do you like about our products and services?

Done in a timely, professional manner and is affordable great customer service

Report a concern   January 6, 2026 — Rated 10 out of 10 by P.R. Don Franklin Ford - Service
What do you like about our products and services?

Very fast service

Report a concern   January 5, 2026 — Rated 10 out of 10 by H.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Easy to deal with. Kind and patient. Not pushy but helpful.

Report a concern   January 5, 2026 — Rated 10 out of 10 by Ricky Fields Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Dependable vehicles great service reliable honest people to work with

Report a concern   January 5, 2026 — Rated 10 out of 10 by Bob Barnes Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quantity of choices. Friendly salespeople eagerly offering to assist and answer questions.

Report a concern   January 2, 2026 — Rated 10 out of 10 by T.M. Don Franklin Ford - Service
What do you like about our products and services?

Hometown Family business ❤️

Report a concern   January 2, 2026 — Rated 10 out of 10 by Marilyn Lile Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Wonderful and helpful sales associates.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Crystal Thomas Don Franklin Ford - Service
What do you like about our products and services?

Fast and good service


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