Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 14, 2026 — Rated 10 out of 10 by Brenda Newton Don Franklin Ford - Service
What do you like about our products and services?

Columbia Ky. Service people have been very nice, They have gotten the recalls done , may take awhile, but I got a nice rental and they were very courteous. They care

Report a concern   March 14, 2026 — Rated 10 out of 10 by D.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Always very friendly and knowledgeable

Report a concern   March 14, 2026 — Rated 10 out of 10 by Terry Payne Don Franklin Ford - Service
What do you like about our products and services?

Very nice workers and fast service Ty

Report a concern   March 14, 2026 — Rated 10 out of 10 by Daryl Ford Don Franklin Ford - Service
What do you like about our products and services?

Fair price great job

Report a concern   March 14, 2026 — Rated 10 out of 10 by Nancy Barnett Don Franklin Ford - Service
What do you like about our products and services?

Very thorough

Report a concern   March 13, 2026 — Rated 10 out of 10 by R.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly and helpful. Also no pressure.

Report a concern   March 13, 2026 — Rated 10 out of 10 by R.M. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and professional

Report a concern   March 13, 2026 — Rated 10 out of 10 by John Frazer Don Franklin Ford - Service
What do you like about our products and services?

I just like Ford and Ford people I've always had great service great product very pleased from Don Franklin's Ford

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We loved that it was such a friendly environment and everyone we encountered seemed genuinely happy we were there. Our salesman Ross was honest and never made us feel pressured to buy. Great experience!

Report a concern   March 13, 2026 — Rated 10 out of 10 by Rebecca Harper Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and not pushy .

Report a concern   March 13, 2026 — Rated 9 out of 10 by W.H. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly staff to work with!!

Report a concern   March 12, 2026 — Rated 10 out of 10 by Tina Sinclair Don Franklin Ford - Service
What do you like about our products and services?

Top notch!!!! Excellent Customer Service!!!! Curt, Chad and Ed are the best!! Thay are very knowledgeable and always take the time to answer any questions you may have. The new Don Franklin site in Columbia is really nice. Highly recommend.

Report a concern   March 12, 2026 — Rated 10 out of 10 by A.S. Don Franklin Ford - Service
What do you like about our products and services?

The people are very nice. I don’t like the way you pull into the service area. It’s not very easy to see what you need to do. After you learn to pull into the bay it’s ok.

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross is a great salesman and lance wade is a pleasure to deal with

Report a concern   March 12, 2026 — Rated 10 out of 10 by W.S. Don Franklin Ford - Service
What do you like about our products and services?

Service is great, people are very friendly.

Report a concern   March 12, 2026 — Rated 9 out of 10 by R.G. Don Franklin Ford - Service
What do you like about our products and services?

They get it fixed

Report a concern   March 11, 2026 — Rated 10 out of 10 by G.H. Don Franklin Ford - Service
What do you like about our products and services?

Curtis at service desk is awesome to work with

Report a concern   March 11, 2026 — Rated 10 out of 10 by K.G. Don Franklin Ford - Service
What do you like about our products and services?

ford dealer. I have a ford product.

Report a concern   March 9, 2026 — Rated 10 out of 10 by Gregory Mattingly Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and had answers to every questions!

Report a concern   March 9, 2026 — Rated 10 out of 10 by L.S. Don Franklin Ford - Service
What do you like about our products and services?

Timely matter you got me in and the thorough job you all always do!

Report a concern   March 9, 2026 — Rated 10 out of 10 by J.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The people are very friendly nice and do all they can to help.

Report a concern   March 9, 2026 — Rated 10 out of 10 by D.C. Don Franklin Ford - Service
What do you like about our products and services?

F150!!!

Report a concern   March 9, 2026 — Rated 10 out of 10 by A.C.A.C.P.L. Don Franklin Ford - Service
What do you like about our products and services?

Service is polite and get you in quickly.

Report a concern   March 9, 2026 — Rated 10 out of 10 by R.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Honest, no pressure sales. Quality vehicles. Great offers on warranty

Report a concern   March 7, 2026 — Rated 10 out of 10 by Clifford Krider Don Franklin Ford - Service
What do you like about our products and services?

Great service!

Report a concern   March 7, 2026 — Rated 10 out of 10 by J.L. Don Franklin Ford - Service
What do you like about our products and services?

Professional, caring personnel.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Kimberly Patterson Don Franklin Ford - Service
What do you like about our products and services?

The guys in Columbia Ky always gets me in so fast when I call to schedule an oil change, we love these guys .

Report a concern   March 6, 2026 — Rated 10 out of 10 by J.N. Don Franklin Ford - Service
What do you like about our products and services?

I like ford trucks but I drive a dodge

Report a concern   March 6, 2026 — Rated 10 out of 10 by Matt Gould Don Franklin Ford - Service
What do you like about our products and services?

Quick service. Had a 2 o'clock appointment and work was started at 2. Can't ask for more than that.

Report a concern   March 6, 2026 — Rated 9 out of 10 by M.M. Don Franklin Ford - Service
What do you like about our products and services?

They communicated very well on the repairs


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