Customer Testimonials
I have developed a great connection with Dave Brown and Josh Barrett and therefore, I would say it is those two guys (and others) that keep me coming back. I've now purchased 10 cars from this lot.
Easy access and location . Great service department.
great people and great service
Unbelievable how good that service department is ! Fix it right the first time ! Best service department in the county!
Everyone was so kind and professional. Excellent customer service!
Jen and James are very pleasant to work with. Very knowledgeable, trustworthy and friendly.
It’s o kind
The convenience
Everything always goes smoothly . Jen is the best service advisor. She stays on top of things and gets you on and out.
Good service
I like it because it goes pretty smooth and they answer all my questions
Quick service. Friendly & efficient.
I was treated very kindly and the job was completed in a timely manner.
Very personable. Small town feeling. Ashley Austin is the best
Friendly and helpful.
Quality and excellent service
Good selection
The intake and pick up staff tries to do everything possible to take care of the customer's needs.
It is generally quick and easy to get my car serviced. Nice people, helpful.
Was easy & they know what they're doing!
Don't really have a choice about the oil changes due to the warranty. When a mistake was made with my oil change they gave it to me free. I felt like I should have maybe got a few free oil changes but they hopefully they didn't tear my motor up.
Very helpful service dept. James was excellent to work with
Good service at the alternate service location.
We like everything about Franklin's. We have bought 2 vehicles and are very satisfied with sales and services to us.
Always friendly and nice and don't try to push other services on you to get more money
Have always been good to work with.
Great service with a great price.
Friendly staff. Gave updates, and time for part to be ordered, to fixing my SUV was efficient.
Everything I have taken to you you have fixed the first time. However. Hvac is your Achilles heal. Each year I bring the same problem you use the same solutions. Took to another mechanic they replaced the failed actuator doors and now it works. But I’ll still let you all have first crack on all other items. Never been disappointed. Jenn and Jamie are awesome at keeping me appraised of all that’s going on.
I also bought this Tahoe from you all and will work with you all again when it’s time.
Jen is a wonderful CSR. Accurate, friendly, and good person.
Service in shop is quick when possible.
Happy with establishment.