Customer Testimonials

The help I got to find what I needed was terrific!

Aiden did a great job of explaining differences in ebikes and was very patient with test rides and answering questions.

I found myself an excellent trek bike here. The associate's we're very helpful and knowledgeable in helping me find a correct size, fit, and style for how and where I plan on riding my bike. I also upgraded a few accessories to better suit me. Better Quality peddles and seat. I'm overjoyed with my purchase. Thank you guys for your assistance in helping me make a great choice:)

The service is awesome. People there are friendly and knowledgeable about bikes and accessories. You always have answers to our various biking questions. We like Freewheel Eagan and have recommended it to others.

Great senior mechanics, knowledgeable staff

Good selection and help

Products are great, the service from the young man that helped us was awful. But I did see others there that seemed to have personalities. It would have been a much more enjoyable experience if I worked with one of them.

Very kind and helpful. Showed me a bunch of options and what would work best for me and my bike.

Good Service. Knowledgeable staff.

Very helpful staff, great selection of bikes and other equipment.

Very knowledgeable and helpful

Good

Love the product lines and I really appreciate the customer service…everyone is so friendly

I like the Trek bikes and the customer service was excellent and they were very friendly and helpful!

Great service and took the time to help show my son his new features on his mtb

Up front no bs

Explanations and work done on time or early.

Very friendly and helpful staff!

Quick turn around. Knowledgeable service.

Very fast service and always dine correctly

Well stocked. Knowledgeable staff ready and willing to assist, even with small issue that isn’t going to result in a new bike sale.

The staff was very helpful in solving my problems and they seemed very interested in listening to me.

A beautiful store and great service

The team at Freewheel Eagan is really good, particularly Tyson. Bontrager makes good stuff, but one of the things I'd really like to see is a wider selection of clothing brands and clothing options. Great shop overall though!

New to the area and extremely helpful and kind customer service when dropping off my bike for its annual maintenance! Great staff

Knowledgeable staff who goes out of their way to answer all your questions.

My go-to bike shop. They have everything I need for my bike: parts, knowledge and advice if I need it. Been going to Freewheel a longtime, and before that the former Penn Cycle. Honestly, my first option for anything bike-related. No doubt I’ll be back soon for something I need (or want!)

Tyson, Jason and the guys at the Freewheel Eagan, MN rock it out. They are super knowledgeable and have guided me through some important decisions before, during and after the new bike build. Just bought my second Trek MTN bike in early 2023 (Procaliber 2nd time around) and it’s been a great experience every time going in to the Freewheel/Eagan, MN shop. Love the bike!! Thanks guys! 😎

Between all Freewheel locations you typically have stock on items I am in need of, without having to wait for on-line orders. Overall good inventory selection and well maintained clean stores.

Quick and convenient.