Customer Testimonials

Wonderful experience at the Richfield store! You folks rock!!!!!!!!

Friendly, helpful service

Allison contacted me within 30 minutes of placing my order. She coordinated same day delivery from the warehoise to the closest store.

She also took the extra step to make sure the wheel still in its original box. Very professional and helpful! A+ Yes. I was impressed!

Once I arrived at the store the gentleman unboxed and inspected the product to verify eno parts were missing. IThankyou

Knowledgeable staff and reliable service.

Good customer service!

You had parts I needed in store.

Friendly helpful staff, no pressure sales, great selection.

I could wait for adjustment of gears. I thought it was $16 and not $32 as I didn’t realize there were front and back.

Very helpful and knowledgeable staff

I just wanted to tell you how happy I was with the service provided by your staff in Richfield.

I initially came in to get a quick look at my noisy derailleur. The mechanic quickly took my bike and made the adjustment. There is nothing better than a quiet rolling bike !
That quick and efficient service led me back a week later for a tune-up, new chain, new cassette, new Gator Skin tires, and new bar tape.
It’s like I have a new bike !

Thank you for the friendly and efficient service.
First name removed H.

Good selection of clothes and gear.

Staff is very knowledgeable and helpful

Great product line, always great, friendly, knowledgeable service

The staff is friendly and they fixed the tire right away so I didn't have to leave my bike there.

Costumer service!

Really helpful staff. Great merchandise!

Service is great!

Super customer support from start to finish. Greeted when I entered with my bike, received prompt service and completed repair properly the first time. Fair price.

Sunday (7-18) crew was the best. Most experienced and helpful... Previous stop was disappointing.

Great customer service and fixed our bike right away!!

Great tech support, even for a bike that wasn't originally sold by Freewheel

Great customer service. The store was so busy and every person was greeted - acknowledged so refreshing!

Service team was super helpful and friendly. They did not try and just “sell me stuff”, they genuinely wanted to help me.

fixed a flat as I waited - great service

Excellent service, I have a FX6 and both Service and Sales were very knowledgeable and friendly. I probably asked too many questions but the guys answered all of them with a smile. I definitely will return and purchase more items and do more service on my bikes.

Experience, expertise, great advice and friendly service.

Brought my bike in for a check up. My bike had been in storage for years and I wasn’t sure what shape it was in. One of your service guys looked it over carefully. He sent me on my way without a bill. He gave me helpful suggestions for questions I had spending time with me generously till all my questions were answered. I will definitely go back for service

I appreciate Andrew's personal service. He remembers my name (something I struggle with myself sometimes at 84)!

Great service, thank you!

Service was required and it was efficient and completed in timely manner.