Customer Testimonials

Great, knowledgeable customer service!

10/10 great products, staff is only okay though

Friendly & knowledgeable staff. Top of the line products. Bought my project one Trek from Andrew based on his long time service with my previous Trek bikes. Service is above and beyond excellent compared to other dealers. Andrew’s knowledge and care ordering and setting up my dream bike was simply amazing. I felt comfortable through all the ordering steps of my dream bike. I also feel in very good handles with questions and maintenance moving forward.
The whole team at the Penn location are amazing to work with. Could not be more happy!!!

My hydraulic brakes needed to be bled but I had been putting it off because I didn’t want to miss out on a ride. They got to the point here they were dangerous to ride any longer, so at the recommendation of Tom Lais I brought my bike into Freewheel so Dan could get me back in action while I waited. I appreciate the crew making quick work of the task at hand and allowing me to not miss a beat.
Thx,
Name removed

Best service and products! Always.

Andrew and the team are always fantastic - I like the new floors!

Andrew Chaffe is not only super knowledgeable about bikes but takes the time to explain the details. He turned my new bike around in less than 48 hours from when it arrived in the shop until when he fit me for it. Top notch customer service from him and the entire team - I would not consider going anywhere else for my cycling needs.

Expert help. Great products to choose from.

Products: only the best

Service: expertise, friendliness, timeliness

Friendly service

You guys know your stuff.

Great customer service.

I ride year round and always go to Freewheel. Great mechanics, zero attitude.

Jamie did an awesome job fixing up two of my bikes for the season ~ have been loyal to Freewheel for years and the service stays high.

Friendly knowledgeable staff

Awesome personal service.

Very helpful!!

Great customer service and product support.

The gentleman's that we worked with was very kind and knowledge I appreciate it very much thank you.

I have been to two stores. Knowledgeable, patient and kind staff!

Always good service, but today got on the spot 'while you wait' service from Andrew replacing a tricky internal derailleur cable. Thx!

Tom L. is the best! He's the reason I keep coming back!

Nice friendly and efficient people that have great suggestions and go the extra mile!

All good

Andrew!

Great service...friendly people.

Staff took the time to understand my request for a Blendr ION front light mount and then dug through their inventory to find exactly the right part.

Best of the best

Feel service there has been excellent, and that's what chiefly keeps me coming back. Have a Trek bike which is solid and reliable, and they've kept it in great running order.

I'm a longtime Penn Cycle customer and I've been so pleased that Freewheel came along and kept my local bike shop going. Your staff is knowledgeable and friendly, and your selection is comprehensive across price points and various cycling experiences. I love that I can come in to your shop without an appointment and get repairs done within a week or even a few days. Y'all work hard, and I recommend your Richfield location to everyone I know!

The guys in Richfield were great! Very knowledgeable & made buying a bike fun! Super accommodating & not high sales pressure - they were there to educate & make sure you found the right bike & knew how to use it!