Customer Testimonials

Like hearing from experts who can give a great rundown of bikes and gear in-store

Everyone is super helpful, thank you!

Quality products and a friendly staff.

excellent service and knowledgeable staff.

The service was outstanding!

Knowledgeable people. High quality and timely service.

Service and product availability

Great service and staff

Tom Lais helped us and he's a really swell guy.

Helpful and knowledgeable staff. Fast and reliable service.

The friendly and knowledgeable staff

The staff is always friendly, helpful, and knowledgeable. Our latest repair was $40 lower than original estimate!

Great service, very knowledgeable, very polite and same day service. Great place to buy or get your bike fixed.

I was pleased that you were able to fix my bike while I waited. I also appreciated that you told me what you needed to fix and why. While waiting, I given a brief lessen on how to adjust the derailleurs.

Friendly and attentive staff. Strong work.

On my last order you shorted me one chain that was paid for as ordered. Your customer service handle this professionally and I couldn’t be happier. Received the chain today. You have great customer service and I believe Andrea handled it

I highly recommend Freewheeler in Richfield. My son races on a mtb team, and frequently needs a tune or repair. They retail and repair team are helpful and friendly, always asking him hw his season is going and talking him through the repairs as he learns how to manage his bike.

Very helpful and friendly customer service

Local shop, convenient hours, several price points, friendly capable service

Thoughtful and friendly. Have visited the Penn Av. store many times over the years.

I was grateful that the desired bike was in stock and that the store was open. The staff did an exceptional job setting up the bike so it would be ready to ride.

Special thanks to Tom Lais for going the extra mile to ensure the bike fit properly and that I had what I needed. I know very little about bikes, so Tom's help was exactly what was needed. He provided the information I needed to get started and even to get the bike home without damage. I'm extremely grateful for Tom's help. Because of his level of service, I'll absolutely be back and will recommend to others.

Thanks again.

Extremely friendly and a focus on also teaching me what i can do to help keep my bike in top tier shape.

Excellent customer service.

Very friendly and super known staff.

Will at the Minnetonka location found the bike we were looking for at the Richfield location, so we drove over and picked up the bike from Tom. Both agents were a pleasure to work with.

Thanks,

First name removed

Service is great. Andrew goes above and beyond every time and is so helpful.

Helpful staff

Easy to talk to staff and get advice.

Staff was helpful.

The staff is friendly and knows the product! Great customer service.