Customer Testimonials

Nice sales people who listen and answer questions with confidence and knowledge
Seam to have good inventory and quality items.

Tom was very helpful.

Personable, knowledgeable staff

Tom was great helping us pick up the bike that fits our needs and budge.

I was able to walk in and have my brakes adjusted and ride away, problem solved.

We have thoroughly enjoyed every shopping and purchasing experience at Richfield Freewheel. Great group of people at this location!

Good, top quality products, knowledgeable sales people, flexible, accommodating, friendly!

I always get GREAT service from t staff at Freewheel, and I get guidance I can trust.

Helpful associates.

Friendly staff

Tom was very knowledgeable and helpful throughout. I enjoyed talking to him about a range of topics including bikes. I now consider Freewheel on Penn my bike shop.

I really enjoy the sales and service people. They are very knowledgeable.

I love the customer service and personalized help we received. Excellent!

great staff, super helpful service, excellent mechanics

good service and turnaround time

Location

A low-stress environment with friendly staff.

Knowledgeable and friendly staff who are always willing to help guests figure out what they need and help order it in if not currently in stock. Repair Techs are the same and usually will do quick-fix items while you wait! Those are definitely essential qualities for those of us who commute via bicycle. Penn Cycle was "good" but Freewheel has stepped up the game in Richfield. Thank you Kevin!

Fast and friendly service. i was back on the trail quickly!

Prompt, professional, friendly service. We just hope some of your stores closer to us reopen.

Best products, friendly and very helpful employees.

Good work and not over-charging. I've been taking my bikes to Penn Cycle since 1973.

Fantastic service!

I liked your selection of clean used bikes, bought one for our granddaughter. Really like the store in Eden Prairie.

Great service helping a school district.

Friendly knowledgeable staff and a good atmosphere

Andrew Chaffe, the Richfield store service manager is phenomenal. Multiple times over this past year we needed help, he listened to our needs, diagnoses the problem, and suggested options for meeting our needs. He has always gone above and beyond to implement our repair or upgrade. This time, we needed to have the handlebars raised on a trek 4.1. A challenge given that it has a non-adjustable stem. He found several options and immediately installed the new stem. That alone was excellent. He then went above and beyond to review the safety impact of the change in rider position, and he insisted on a test ride and fine-tuned the handlebar rotation for a perfect fit. Further, he advised on options for some front shifter changes needed to provide easier shifting due to arthritis in the thumb. I casually mentioned a saddle issue I was having and he took a quick look and suggested some specific adjustments. He grabbed an Allen wrench and made the adjustments. All the changes are perfect. Not only are his technical skills superb but his quiet demeanor and effective communication skills are excellent. He is a key reason why we go to Freewheel and recommend Freewheel to many others. Thank you, Andrew, and the whole team at the Richfield store.

Very friendly, knowable, staff

The staff are very helpful and friendly. They always provide me with great service and solutions.

Fast turnaround and quality service.