Customer Testimonials

Seems like everyone there at the store knows what they are talking about and they give good service.

Tom at Freewheel in Richfield, MN has been super patient and helpful while I compared and contrasted the different bikes I was interested in. His input was critical in me helping me select the best bike among many choices. Tom and the repair staff were also super helpful in troubleshooting my rear brake issue and finding the bend rotor. Love the selection or product and the helpfulness of the staff at this location. Always a pleasure to visit the store!

Tom Lais is fantastic to work with! I was buying a bike for my grandson who couldn't come into the store because he had just come down with Covid. I ended up purchasing a Trek WAHOO 26" bike and Bontrager helmet that my grandson LOVES! Thank you so much!

Tom was very kind and helpful with my purchase. The service was quick and enjoyable even with a busy store.

Excellent service, got me in right away. I will be a forever customer.

Employees are super friendly and always offer good advice. Any problem with my bike and it gets fixed right on the spot

super helpful and the fanatics discount is awesome!

Friendly and able to perform repairs while we waited.

Sunday my 7 year old and I woke up to go for a ride. His front brake was inoperative. I brought it in right as they were opening and had it fixed on the spot. Wonderful customer service to be able to still take my son out for a ride.

Great service and helpful

Helpful service. Good selection. Attention to details.

Very knowledgeable staff. Local and small.

Great selections of diverse products. Service is friendly and informative. I really enjoyed working with Derek on this sale. He is enthusiastic and knowledgeable. Two great combinations in a young man. Andrew is an encyclopedia and has a knowledge base in in the industry that may be unsurpassed. Thanks also to Dan for installing a piece of equipment promptly despite a busy work schedule. Much appreciated.

Freewheel had the bike I was looking for. Sean, helped me try several bikes so I could be sure. When I came back the next day Max helped me purchase the bike. Both Sean and Max provided excellent service! I am happy with my purchase.

The person who helped me was so friendly and knowledgeable!! Also very patient! The services are SO reasonably priced and by far beat any competitors.

Very helpful and timely with my bike tune up.

Staff

Very good service

Tom and the team at the Richfield store are most excellent to work with. Their knowledge and care are most appreciated. From advanced wild technical questions to helping my 7 year old get a new helmet, their kindness and ease to work with keep us coming back. Thank you

Great customer service

The Richfield team was very accommodating! Had to build bike out of box and had it ready the next day to try out.

Welcoming and knowledgeable staff, they gave me advice on how to get my ride up and running on a limited budget.

the service at the Richfield Store is top notch. The agents are very knowledgeable and helpful. I appreciate the store being in the neighborhood. :)

Great and knowledgeable staff. Super friendly. Carry quality products.

Employees very helpful with good suggestions about repairs and products.

Team members were friendly and helpful. Tune up only took 2 days, which is great. Love the selection of equipment and clothes at the different locations.

Very helpful and knowledgeable

great service at a good price, and very conveinient locations.

Freewheel is very responsive to our bike needs. We feel that the shop is our go to shop. Freewheel is well stocked and has a crew that can do repairs in a timely manner.

I came in to have a tire repaired assuming I'd have to drop it off and come back later. They fixed it on the spot and I was on my way in no time. Great service!