Customer Testimonials

The staff were so incredibly friendly and helpful and knowledgeable.

Tom took care of my grandson and myself and we had a great experience at Freewheel. I would gladly recommend this store to anyone interested in a good bike.

Very pleasant staff and helpful. Convenient location. I’m sure I purchased at least 8 bikes from that location over the years.

Staff is incredible - honest and quick!

Everything was great!

Staff was friendly and knowledgeable

I dropped off an old bike from my childhood, and Freewheel made it look great for my son! After I got it home, I found something about the front brake that didn't seem quick right, so I took it back the next day, and Freewheel fixed it immediately. Looking forward to many great rides for my son on this bike! Thank you!

quality, speedy service. a couple of times I needed minor things done, they were done immediately while I waited! everyone at the Richfield store (and Eden Prairie where I bought my Domane) are professional, knowledgeable and easy to talk to.
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friendly, knowledgable staff

Great help from the team. They tell you what you need to know.

Very helpful and friendly! 😊

Tom was a wonderful staff member to help me pick out a bike. He spent three hours sizing a fitting a bike to suit my needs. I haven't had that level of personalized and exceptional service at any retailer in awhile. The variety of bikes to test (and thereby compare & contrast) was very helpful. Would highly recommend to a friend!

Get job with my tune-up. My bike looks new!

Yes

They were knowledgeable and had the bike I was looking for in stock in my size.

Fast and friendly - you guys have been great about taking care of my bike whenever I come in.

Just very friendly

The Richfield team is very customer service oriented. I really appreciate being noticed soon after I enter the store. Staff is very conscientious and goes the “extra mile.” Thanks for numerous good experiences!!

Excellent selection of mid-range to higher end ebikes with a knowledgeable and friendly staff.

Great service getting my tubeless tires remounted for the year. Fun chatting with mechanic who was knowledgeable about bikes and is a biathlete!

The friendly helpful employees

Your service, whether for bikes, accessories, or repairs / maintenance, is outstanding.

Great staff. Prompt service.

Great service

Great service from staff that know bikes and solutions to my mechanical issues. Great value also with club discounts.

excellent advice and support - appreciate the positive and helpful attitude of the staff

Love this store. Tom was thorough in showing all the parts and Nuances with the bike. They made sure my bike was 100% before I left.

Fast service. Helpful with questions about bike maintenance. Friendly staff.

I was given sufficient attention and time to go through the things I wanted changed/worked on on the old TREK bike I brought it. I haven’t yet ridden the bike so I cannot say for certain that the bike meets my expectations. Tom is such a friendly person who takes the time to make anyone who comes in the store.

Very willing to help