Customer Testimonials

Very knowledgeable and helpful service!

Quick and friendly

great service... I appreciated the evaluation of the condition of my bicycle, as well as the quick service.

Great service. Great value. Great staff.

Great service reasonable pricing.

Knowledgeable and good inventory

Highly recommend Richfield location.
Staff is friendly and attentive but not overbearing.
Offers opinions and buying advice when asked.
I like when I see familiar faces when I go in and appreciate that they recognize me a bit.

The whole team at FreeWheel was super helpful. Great technical knowledge & personalized a couple aspects of my bike shoe purchase to make sure I was getting the correct product. Even clarified that FreeWheel had a 30-day return policy on a bike shoe! Great people to work with.

Great, friendly, professional service. Above and beyond.

Staff is super friendly and knowledgeable. Service on my son’s bike was prompt.

Customer service is superb. Dan and Allison went above and beyond helping us ordering the bike for our daughter!

Great, professional staff! Excellent, quick service. Recommended shop for my Waterford road bike!

Caleb was attentive and knowledgeable even though he was busy with a bike repair. And he displayed authentic patience with my questions and my bike repair situation.
Quality parts purchased from an impressive selection variety!
Thanks !
Dave Last name removed

Knowledgeable team members who understood what I wanted and catered the conversation that way

I have been treated well. Kept my bike fixed. Don't think much of their accounting system. Check from insurance company never cashed and took a year to tell me that I hadn't paid.

Caleb was incredibly kind and helpful.

Friendly helpful employees

I found that the staff at Richfield was very helpful. We had an excellent experience at Richfield. All questions were answered. 10 out of 10 would buy from Richfield again.
We were actually at Bloomington before going to the Richfield store and I was disgusted with the customer service at Bloomington and based on that alone, we nearly walked away from Freewheel forever. It’s not appropriate to tell somebody maybe your 9 year old kid should start smoking cigarettes so they stop growing, the guy was not helpful at all. He then said the bike we’re looking at wouldn’t be available until sometime the following day which is understandable, but he could also have told us that Richfield has what we were looking for in stock. He was more interested in making the sale for himself rather than taking care of the Customer he not helpful or professional in any regard. It was just an awful experience. My wife nearly walked out of the store before we even asked if they had a bike available.

Awesome, helpful and friendly!!!

My neighbor just bought a bike from you and was very happy. I actually bought my bike from this store 21 years ago and needed a couple of updates. Staff was helpful and knowledgable. Thanks!

Friendly and helpful staff.

Great communication and very friendly staff.

The team at Freewheel is thoughtful, informed, and caring. They helped me select a new bike and I returned to buy a bike for my daughter who is entering middle school. Andrew specifically has been a standout expert in our journey. I trust their advice and support.

Great sale on exactly what I needed. Helpful staff. Thank you!

Great service!

Always a pleasure to see the same great, knowledgeable & professional staff there!

Cameron, Caleb, and Andrew were extremely helpful. Top notch service. Encouraged us to try multiple bikes to find the right one. We previously tried a big retailer, and although the bikes were cheaper, the Freewheel service was far superior.

Legitimately the best customer service! Nothing makes people happier than biking in the summer and Freewheel always succeeds in getting us rolling! Thank you!

The customer service was excellent!

Friendly service and well-stocked stores