Customer Testimonials

Friendly service and well-stocked stores

I’ve purchased my last three bikes from freewheel and bring them there for service. I like supporting small business and establishing the relationships with the staff. Plus I got one heck of a deal on a closeout bike that I’m stoked about.

Very helpful and knowledgeable staff members.

service was excellent and complete. took care of the repair right away. solved it.

Yesterday I brought my bike in to repair a disc brake and within 15 minutes they had it repaired and luckily they were able to fit me in right away

This is a great shop. The people there know bikes!

Fast and put me back on two wheels

Great products. Fantastic staff.

Great customer service, honest feedback.

I’ve been coming to this bike shop for 60 years! I can stop by anytime and the staff is always ready to help me with any type of bike issue!

Good, quick service.

Great service and expertise from Andrew and other employees!!

Friendly staff very knowledgeable

Excellent customer service when shopping for a new bike. The sales associate helped my answer all my questions.

Andrew, the manager at Freewheel Richfield. He’s an absolute master of bicycles and his customer service skills are awesome.

Took my bike in and it was fixed on the spot with very minimal labor cost only and no new parts needed. Much quicker and cheaper than I was expecting and the service was a 10 out of 10.

Fast, competent service

Great service as usual. Would have been great if Shimano had warranted my crank that was only a year old but I guess these modern components are light weight and fragile and I may have not torqued the pedals correctly.

Quick on repairs and knowledgeable staff

I have only had first class, friendly, knowledgable and insightful service when I go to your Penn Avenue location. We are always treated like we are the only customer in the store - even though it is typically packed.

Great team at the Penn Ave shop! Friendly and knowledgeable! Not only that they are very helpful! Quick to help out and get you back on the road!

Service was outstanding. Caleb was a pleasure to work with and was very knowledgeable and helpful

You all rock.
Especially the Richfield location.

The staff is genuinely interested in trying answer my questions, even when a line of other customers is forming!

Great bike shop with knowledgeable employees!

Andrew has done a wonderful job fitting my new Trek Checkpoint SL6. Highly recommend.

Andrew Chaffe is simply amazing. He not only has the cycling experience, mechanical experience, but an eye to fit, fix and improve the experience of the customer's ride. Great CREATIVE common sense solutions, as well as new product knowledge. Andrew's attention to detail, patience with dealing with me as a novice, and steady guidance has been invaluable. It has greatly improved my cycling.
The support the entire shop has given me while on a tour, literally troubleshooting a problem from the roadside has been second to none. I was able to get back on the road and enjoy the rest of my trip. We had trouble with a tire and they managed the warranty, and got me squared away with a new set of tires.

Andrew always gives helpful, attentive service and thoughtful solutions.

Good service and knowledgeable staff.

Andrew was terrific as always providing quick, intelligent and expert advice to my issue.