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Customer Testimonials
Great service!
Great products! And your service is excellent. Hard to find nowadays. Your team always makes time to answer questions and help. Thank you.
Knowledgeable staff with helpful tips
Friendly place, been going there for 20 years.
Great help & Service!! Thank you, Andrew!
I’ve purchased 4 bikes from Freewheel. I’ve been really happy with all of them. The service staff has always been top notch—helpful, skillful and knowledgeable
Fast, friendly and was done correctly
Friendly, knowledgeable sales staff. Quality service and merchandise at reasonable prices. I will continue to shop here
Quality customer service and great knowledge on all spectrums of biking
Great Service and Bike Knowledge!!
The staff genuinely empathizes and wants to help!
Everything. It’s like a giant toy store. Came in to get a bottom bracket extracted, handled it right away, great service!
Quick and efficient service. Quality mechanics who know what they are doing. A+++++
Great pricing and fast shipping.
It was a pleasure meeting Andrew- knowledgeable about questions I had on drive train wear and walked me through some of the shops frame bag offerings
I like how easy it is to order off your website and have free pick up at a designated location (Richfield being the best.!!)
The staff are Richfield were helpful, knowledgeable, and flexible. I'll definitely go back.
The staff at Freewheel open are friendly and knowledgeable, and I always feel welcome when I’m there.
The employee who helped us out was very helpful and knowledgeable. Always a pleasant experience going to the Richfield store.
Great customer service
In general the stock or inventory is very good. The service is great and trustworthy. When you know the bike mechanics is always a good feeling they will take care of you as they do so many others. Professional. Its a great location on Penn Ave.
The team at Richfield Freewheel always treats me with respect. They listen to my needs, don’t try to upsell me, and look for close-out parts to keep costs down when I ask them to. For example, I recently needed a dropper post for my fatbike. My other mountain bikes are high end, but Andrew recognized that my winter fat bike needs are much more basic, he did some sleuthing and found a below-cost close-out dropper for me. Parts and labor under $200, and my bike was ready in two days, just in time for the snow.
Great service and very knowledgeable about all the products.
Prompt service
Knowledgeable staff
Andrew Chaffee is top notch and consistently goes above and beyond to keep customers rolling!!
Great bikes and good, friendly, knowledgeable service.
Great communication with Collin, the bike mechanic. And kudos to him for discovering that Shimano had a recall on parts of the drive train. He contacted Shimano, which covered the parts and labor, and installed all the new .
The service is always friendly and questions are answered —they also discuss range of price options and quality
Professional friendly and expedient service. Quality products and results. Intimate ma and pa shop feel. Good deals with Fanatic program
The guys that work there are friendly and knowledgeable. They are interested in my son and his biking career.