Customer Testimonials
Selection, knowledge and customer service.
They fit me in on short notice and fixed a bent derailleur hanger on the spot so I could get rolling again.
Friendly and accommodating mechanics on hand
The professionalism of the staff including service technician. Very personable and knowledgeable. Terrific maintenance shop and store.
Very patient staff as we tried several different bikes. They were able to answer our questions and were not explain the differences between models. No pressure in pushing us towards a certain model, let us decide what was best for our needs and budget.
I bought my Trek bike at the Woodbury store last Fall. I’ve done business with NOW and Erik’s and Freewheel is clearly head and shoulders above them in every aspect. The service department is amazing and friendly. I’ve stopped in unannounced with a few minor issues and they drop what they are doing to help me. You have a customer for life and your business model is outstanding.
I like all the sales personnel. Everyone gives a positive vibe for biking. The have conversation rather than sales pitches. One of my favorite hang outs.
Product knowledge and service
Very friendly and helpful staff!
Very helpful and friendly staff.
Knowledgeable, courteous, and helpful staff. Suggestions, but not pushing for anything other than good and safe ride.
Good selection and friendly service
Friendly knowledgeable service.
Mike has always been great to work with - thanks for the help getting my ride set to go for the season!
Pleasant and knowledgable staff. Good product options for what I was looking for, and helpful input from Paul, the salesperson, helped me make the right choice.
They did an awesome job tuning up my wife’s bike and making repairs to my bike. Especially because we initially thought the repairs that needed to be made to my bike were initially considered impossible. Nice staff, knowledgeable and informative. Highly recommend the Woodbury location
Very quick bike wheel and tube replacement.
I don’t do surveys.
Good job, my bike got repaired quickly, within a few hours of when I brought it in. Thanks!
Friendly helpful staff were super accommodating. Your shop was the only place in Minnesota that had the bike I wanted. So I drove out from St Cloud to buy it.
Friendly experienced staff and great service
Good products, worked hard to meet my needs.
Service, great knowledge of bikes and accessories, timely completion of work orders or drop in service. Michael and Brian are great! They keep me on the road. Now I just need to find a locker room. Ha, ha!
Very helpful and knowledgeable!
Customer service is first rate.
Sales people where friendly, helpful and knowledgeable
Easy to find friendly service
Excellence service!
Knowledgeable, reliable, friendly
Staff is very helpful and patient