Customer Testimonials
Fantastic service, nice inventory, superb benefits when you purchase from them. Highly recommend!
Free delivery was nice, both salesman and delivery man were knowledgeable and helpful.
No pressure, very helpful.
Great working with Paul
Got the perfect bike for me
So personable and helpful! Very knowledgeable!
Everything
Great people.
Employees professional, helpful and friendly.
Staff is friendly, knowledgeable, and provides advice without a sales pitch.
Answered all my questions and treated me with respect.
Loved freewheel. They let me test out bikes. Answered all my questions. No pressure sales. Reasonable prices. Super nice employees.
Nice clean store with good staff
they have knowledgeable and friendly staff
I came in to get some advice on my '99 Cannondale and Mike was incredibly patient, thoughtful and helpful in his assessment and recommendations. He had to get creative to come up with a solution to convert the bike to a 1x and make the bike a little more user friendly so we can use the bike for a NICA team backup bike.
On top of that, I had intended to test ride a Supercaliber just to see if fit was right before I ordered a 9.6 from a shop in Madison. Based on the $8500 price tag of the bike I could easily see a salesperson rolling their eyes at me wanting to rip around the parking lot on that bike. I received quite the opposite. Instead of an eye roll I got an enthusiastic rundown of the features of the 9.8 and after a quick install of some pedals I mounted up on the sweetest thing on two wheels I've ever had the privilege of riding. Long story longer, after some deliberation (and a genuine sense of fear of being kicked out of my house upon my wife seeing the receipt) I decided to upgrade from the vintage CAAD5 to a sick Supercal 9.8.
I am happy to have found Freewheel and your amazing staff of mechanics and salespeople. My bank account is admittedly a bit more barren today because of this new relationship, but I've never been more excited to hit the trails and try out my new bike. Thanks guys!
Attention and willingness to set up my bike and make sure it is 100% set for me specifically
Excellent customer service and extremely knowledgeable sales people. We had a great experience recently. Brian Last name removed at the Woodbury location helped our son get the perfect new bike, the Trek Excalibur 8.
The only improvements would be to have a larger inventory selection of bikes and faster bike service turn around times.
I had a great experience in the store. Staff was very helpful, clearly love their job. Got me sized in, helped me pick out accessories and clothing after learning what I was looking for. The customer service focus stands out for sure!
Great customer service
Very helpful staff. Reasonable prices.
The sales person was very helpfil
The customer service was great. i got everything i needed for my new bike and was in and out quickly! Looking forward to putting many miles on my new bike!
I always get great service from Freewheel and Penn prior. You can never lose Mike.
have dealt with Mike at the Woodbury location for some time -very knowledgeable - offers good honest advice - I would consider my bike fitting and the general repair work as above average relative to other bike shops I have dealt with over the years
Good stuff champ
Quick service with positive consultants
Proficient service technician.
Very organized, clean store with great customer service
Very knowledge and extremely helpful!
The person in the mechanics area, I believe his name was Mike. He was awesome !
Great, fast service!