Customer Testimonials
Our son likes the bike it is light weight and has many speeds.
Very helpful and efficient
A nice selection of bikes, accessories, and clothes. The staff have always been extremely friendly and helpful.
Prompt thorough bike service. Received both text and email notice as soon as service was completed.
Quality products. Professional service.
My sales accociate was very knowledgeable and helped me select the correct bike and explained everything in detail. Couldn't have had a better experience! They built my bike extremely fast, everything was awesome!
Bike purchased 5/27 in Woodbury, I forget the name of my sales guy... wasn't on the receipt.
Purchased a Marlin 6
Buy that guy lunch!
The staff listened to what I wanted, had the bike available, didn't seem troubled when I decided I needed a different size even though it meant changing out the accessories I wanted. It was a good experience.
Customer service was excellent. I needed some work done on my existing bike and your bike tech was very friendly and helpful. He took care of my bike while I waited. Always had great service when having work done on my bike. I am a very casual rider and don't do any of the work on my bike, and your staff is always very accommodating.
Troy got me exactly the bike I wanted and fitted it well. I was pleased that he didn’t try to upswell to any different bike. This was my first experience with this store and couldn’t be happier.
Great service, nice people
Great products, amazing service, especially from Mike.
Excellent advice in selecting a new bike.
quality products, timely service work, personable staff.
A great variety of bikes and accessories -plus- service, repair and bike delivery is available! Staff members were very courteous, knowledgeable and helpful.
I did not rate a full 10 because the bike I wanted to try was only available in one size.
Brian at the Woodbury location is the best. Love working with him.
The sales people are friendly and know the products they are selling. They like biking!
Excellent customer service at the Woodbury location!! Very helpful and friendly!! Wouldn't shop anywhere else.
Great customer service
Great manager! Great service manager!
The friendly and knowledgeable people working there
Good brands, in stock, competitive price, friendly staff
Mike is awesome, knowledgeable. Staff are excellent.
10 out of 10
Friendly staff, complete and available product offerings, expert mechanics on site.
Always helpful staff and products that are current day.
Product availability
Good sales advice
Fast friendly local service, no bait and switch, fine print buyer beware shenanigans. Business is staffed by bike people who know and use what they sell and service.
Always very helpful at freewheel.
Customer service was great, nice and friendly.
While the entire staff was helpful and knowledgeable, Mike was outstanding. My son and I needed some help with a bike and we weren't sure what was needed to fix it. Mike plopped the bike on the rack and took a few minutes of his time to give us his opinion on what needed to be done to get the bike back into tip-top shape. He advised he could schedule time to fix for us or if we wanted, there was a tool that we could purchase to do the work ourselves.
That kind of customer service goes a long way and we've already told multiple friends and family about Mike's willingness to potentially lose an hour of labor to provide us with the tool and encouraged us to do the work ourselves.
To be clear, Mike was more than willing to do the work for us... he was working hard when we arrived, stopped to talk to me and my son, and even helped another customer who walked in at the same time.
The entire team working that day was very professional and I've found the bike store I'll be frequenting for the foreseeable future.
Thanks!