Customer Testimonials
I find most of my contacts in are true bike guys and know their stuff.
Customer service on line and by phone has been polite and responsive.
I’ve purchased 6 grandkid bikes over the past 3 years and my experience has been very good.
You had exactly what I wanted
I was very impressed with the salesperson, Troy. He was very eager to help, pleasant and knowledgeable! Thank you.
The product I was looking for was in-stock, the sales rep was helpful at finding and guiding me into a good decision.
We were very grateful for the amount of time that was spent with us and the level of expertise in helping us to understand which bikes best met our needs. The team were very eager to help and very engaged.
Thank you for your quality service
Knowledgeable and professional
I came in for some information about how to fill up tubeless tires. I can't remember the name of who helped me, but he was very informative and went above and beyond to help me out. I will definitely be back.
I got the answers to my question on my repair, and the lead mechanic is always helpful. Sorry forgot his name.
Service was awesome, demoing of the bike was great.....just a great experience!
Great experience. The mechanic was not a bike snob. Very helpful for a novice.
Mike was great. brought my bike for a tune-up, new chain and rear cassette. He explained everything that would be done and what they would check
salespeople are VERY helpful
Great selection of products and top notch service. Mike has been very helpful and knowledgeable about my eBike. Troy and Todd have also been great. I would highly recommend Free Wheel.
Great staff, extremely knowledgeable and friendly
Staff is knowledgeable and friendly. Repair work was done in a timely manner.
Straight forward, no nonsense service. Works with you and listens to the issues. Friendly, good turn around. Added bonus that the mechs are cool to chat with.
Good service. Good variety to choose from
Outstanding service. Very knowledgable staff answered all questions and concerns. I will definitely return. Thank you Freewheel Woodbury!
Excellent service. Thanks
Kate helped me pick out my first first bike and she was very thorough with showing me what I needed and explaining to me all the great products that your company has. I have ridden my bike several times since it’s purchase and love every aspect of it; from the new seat and handles, to the fun color and how it rides!
Very knowledgable staff, great communication, we are lucky to have them as our local shop.
Your service techs were friendly and made my son feel like his older refurbished bike was like gold. They made it ride like new and made sure it was safe to ride. I will definitely send anyone looking for bikes and bike service your way.
Friendly customer service with the best selection for Trek bikes.
everything!
We appreciated the trade value offered on a kids bike and support in sizing the next one!
Allison was spot on. She tackled what appeared to be an insurmountable problem and provided a very viable solution!
Staff are willing to help/multi-task even when the store is busy.
Your service has been outstanding. I like all of your products. Staff is friendly and willing to help out with needs of all bikers. Thanks again First name removed
Everybody in there had a real willingness to help. Thanks a lot fellas
First name removed E