Customer Testimonials
Was replacing tires on my first road bike with carbon frame and wheels, and there were new variables to consider -- like whether running tubeless was desirable, even possible except in a narrow width that offset the advantages. Also the advantages/difficulties of different hardshell options.
You guys gave clear, sensible advice and had the products I needed in stock, enabling me to get set for an important weekend ride.
What more can one ask?
Very helpful service even from the people who weren’t helping me directly
Troy is best mechanic ever, timely and accurate!
Always a great experience when I come into the store.
Wide range of products
Expertise, honesty, and friendliness of staff. Turnaround was minimal to me, and they seemed apologetic about it. I called before bringing over multiple bikes; had a really helpful conversation. We dealt on a first-name basis over 3 bikes in less than a week’s time. One of which could not be saved; Troy told me upfront rather than pull me through a rigorous and unsuccessful repair process. While in the shop, I watched other customers get served with the same kind of courtesy. I’ve already recommended to friends and will continue to do so.
Good selection and knowledgeable staff
Good quick service....
I brought in my son's bike to have a new tube put in and they did it on the spot.
Over and above service!
staff is very knowledgable, friendly and helpful.
Very nice and knowledgeable. Did not make me feel stupid.
Knowledgeable, quick
Fast and great service
The process of shipping my bike was truely seamless. Very impressed by the service.
You had exactly what we wanted at a better price than anywhere! Our salesman was completely knowledgeable, upbeat and helpful. Even the manager was great. Nice to know another bike shop nearby with great people.
Was helped immediately upon entering the store, and my questions were answered courteously, despite being a customer looking for BMX parts. Lee helped show me the way to fit the tires and tubes to my wheels, and even gave a quick visual inspection to the wheels, despite me not purchasing them at Freewheel.
I'll be back again, and will send my friends and family. This is how to treat customers!! ♥️
Customer service was great and picked up a great bike
Great store and highly knowledgeable staff!
Prompt quick service
Great bunch of people.
Found what I wanted
Staffs attitude, awesome and knowledgeable people
Super accommodating, knowledgeable, professional, quick, and reasonably priced!
My bike was repaired in a timely manner.
The service person I spoke to took the time to research an answer to my question and discussed it with me even though it meant not buying a part they had at the store. Glad to have that kind of honesty and service in a business.
Each time I've come in I have been attended to and had my issues resolved fast! Great customer service.
I needed mechanical help to true up my rear wheel. Got same day 2 hour turn around service. Pretty cool!!
Clear and direct answers to questions.
Extremely easy to work with, knowledgeable & patient. Ben's theBest!