Customer Testimonials
Expertise, honesty, and friendliness of staff. Turnaround was minimal to me, and they seemed apologetic about it. I called before bringing over multiple bikes; had a really helpful conversation. We dealt on a first-name basis over 3 bikes in less than a week’s time. One of which could not be saved; Troy told me upfront rather than pull me through a rigorous and unsuccessful repair process. While in the shop, I watched other customers get served with the same kind of courtesy. I’ve already recommended to friends and will continue to do so.
Good selection and knowledgeable staff
Good quick service....
I brought in my son's bike to have a new tube put in and they did it on the spot.
Over and above service!
staff is very knowledgable, friendly and helpful.
Very nice and knowledgeable. Did not make me feel stupid.
Knowledgeable, quick
Fast and great service
The process of shipping my bike was truely seamless. Very impressed by the service.
You had exactly what we wanted at a better price than anywhere! Our salesman was completely knowledgeable, upbeat and helpful. Even the manager was great. Nice to know another bike shop nearby with great people.
Was helped immediately upon entering the store, and my questions were answered courteously, despite being a customer looking for BMX parts. Lee helped show me the way to fit the tires and tubes to my wheels, and even gave a quick visual inspection to the wheels, despite me not purchasing them at Freewheel.
I'll be back again, and will send my friends and family. This is how to treat customers!! ♥️
Customer service was great and picked up a great bike
Great store and highly knowledgeable staff!
Prompt quick service
Great bunch of people.
Found what I wanted
Staffs attitude, awesome and knowledgeable people
Super accommodating, knowledgeable, professional, quick, and reasonably priced!
My bike was repaired in a timely manner.
The service person I spoke to took the time to research an answer to my question and discussed it with me even though it meant not buying a part they had at the store. Glad to have that kind of honesty and service in a business.
Each time I've come in I have been attended to and had my issues resolved fast! Great customer service.
I needed mechanical help to true up my rear wheel. Got same day 2 hour turn around service. Pretty cool!!
Clear and direct answers to questions.
I needed a part today that I knew probably wouldn't be in stock. Mike, whom I've known for a while and is a great resource, searched the internet until he found one for me. It should be here in a week.
Excellent repair in a timely basis!
Great service department.
Great customer service
Lost of option. And the membership thing for 10% off is awesome.
Wide range of products