Customer Testimonials
You completed the repairs faster than promised.
Mike the mechanic
Great customer service
Everyone was extremely helpful and knowledgeable. I haven't purchased a bike in nearly 10 years and Mike helped me pick out a good beginner mountain bike.
I can talk directly to the mechanics.
Good products with the Trek line. Knowledgeable sale and service staff. Customer service is the best. Brian and Mike in Woodbury are outstanding.
I appreciate how helpful and responsive the people are who service the bikes.
Great service !
Always a friendly and helpful service staff
Great service!
Just like Penn Cycle, the staff is incredibly helpful and knowledgeable.
customer service was excellent.
Nicest employee st a bike shop I've ever dealt with! Was able tip help me that day.
They know bikes!
Friendly and well informed staff. Good selection of products.
Service from Brian was fantastic.
Lee was amazing and helped us with our selection. He was very prompt with the delivery as well.
Fast and convenient service. The mechanics have been able to get me back on the road when I have dropped in for a quick repair. Mike is my go to guy! He knows all things bike related, whether it’s my Fatbike or Madone.
They fit me into the schedule
The y completed warranty work on my Penn Cycle bike.
Friendly- welcome and greet you when you enter the store.
Great Service....Top notch quality & attentiveness.
Loved the discussion without be pressured with an upsell
Service department at Woodbury is very good. On time, honest, and give me options.
I studied bikes online for a while before making a purchase, and then went to Freewheel. The transaction was fast and efficient. The staff was knowledgeable and low-pressure. Now I have a nice new bike. I will update later if/when I need more service.
Very knowledgable people - (They are passionate about cycling - I can tell.) I appreciate the little things like the easy fixes (for pro techs') that are done super quick, like under 2 minutes - usually for free. That makes me feel like I can trust the techs' at Freewheel.
One quick note: My advice is to have the tech gauge the customer's level of knowledge and interest in the intricacies of bike maintenance - sometimes I hear the techs' "over-explain" things to customers - They really just want to leave and get back on the road. I love the enthusiasm, but maybe "read the room" a little better? I hope that's not too harsh :) You guys are awesome!
Mike Davis was super patient, knowledgeable and helpful yesterday when I was looking at new road shoes and insoles. Unfortunately you didn’t have my size in stock for the newest model, but I really appreciate the assistance.
Helpful staff and very willing to assist with questions, equipment and quick service!