Customer Testimonials
Trek bikes! Improved inventory selection. The service guy Mike at the Woodbury location is the best! He is extremely knowledgeable, honest, and helpful. Keep promoting bike group rides and rentals.
Great attention to customer detais.
Great, honest service.
Friendly staff and very helpful but not pressuring at all.
Very friendly and knowledgeable technicians!
Mike, in the service department, was honest and genuine in his communication and service. I had first gone to the Free Wheel store in Eagan and was told that were several things wrong with my bike that “could add up quickly”. They wrote me out a list of the things that needed replacing the costs. I have lost trust in that particular store, but after coming to your store in Woodbury, my faith is restored. Thanking Mike for his care and concern. There was also another young man who helped me get checked in and look at helmets, etc. and he too was very genuine and helpful. I cannot say enough about how valuable it is to have an honest, trusting relationship as we seek to serve others. I pray tenfold blessings over the employees of FreeWheel Bike and ask that the honesty and genuine care that was given at your Woodbury location would be extended to all of your locations and that you would be know and respected for that. In Jesus’ precious name. Amen.
The salesman was very helpful.
Friendly and know what they’re talking about
Great service, always friendly and helpful. Willing to answer any questions and make sure that I fully understand the benefits and what I need to know for every purchase.
Convenient location
In stock and knowledgeable friendly staff
The shop crew can fix anything (and I've thrown them a few challenges)! Always done on time when promised!
Good friendly employees, good products.
Lee was awesome, very helpful, and not at all pushy. Would definitely go back.
The staff is always the most helpful of all the bikes shops I've frequented.
I have a bike that's 33 years old, and needed a lot of repair and maintenance. Mike at the Freewheel in Woodbury was great and explaining things and coming up with solutions when parts were no longer available. I really appreciated his clarity and thoroughness.
Mike Davis did a fantastic job on not only working on a bottom bracket problem, but went on to do a few other adjustments (free of charge). In particular, he got rid of a pesky noise from my Cateye that I've lived with for 3 years! Thanks, Mike!! First name removed Drager
Great customer service. The employees take time to explain the workings of the bikes and are very patient.
Great explanation from salesperson and good selection of merchandise.
The guys know their stuff
I just bought an Electra Townie and can't wait to ride it!! Great staff, very friendly!!
Excellent staff - it made all the difference and is why we ended up buy from FreeWheel!
Didn’t feel rushed nor pressured. Felt we could ask questions and that our salesperson was a subject matter expert.
You rock
You have a great long time employee at Woodbury. He knows his products, has a friendly personality and is professional.
Trek products are good too.
the staff's knowledge is VERY important but their proactive willingness to share that knowledge with you in their effort to discover solutions for all of the customer's problems / needs. Cory at Woodbury is exemplary in this effort - thanks for all of your help Cory!
The staff is amazing and very helpful
Fair prices
We like the fanatics program and the sales folks have been very knowledgeable and helpful.
Trek dealer. Carry the latest products and knowledge of sales and mechanic staff.
You aren’t Erik’s!! The people that work at this store are the best in the business