Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 7, 2025 — Rated 10 out of 10 by Christopher Williams Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very professional and low pressure sales team. Genuinely curious and interested in helping you find the right fit for you not just the one on the lot.

Report a concern   October 7, 2025 — Rated 10 out of 10 by C.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly and checked all fluids, tires etc

Report a concern   October 7, 2025 — Rated 10 out of 10 by D.N. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff, great selection of vehicles and make you feel like a priority and not just a number!

Report a concern   October 7, 2025 — Rated 10 out of 10 by Timothy Wells Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly, knowledgeable sales staff, reliable service.

Report a concern   October 7, 2025 — Rated 10 out of 10 by R.F. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Helpful and friendly staff. All work hard to make your experience go as smoothly as possible.

Report a concern   October 7, 2025 — Rated 10 out of 10 by K.W. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Everyone was friendly and courteous

Report a concern   October 7, 2025 — Rated 10 out of 10 by D.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

You got to my car on time or a little before my appointment

Report a concern   October 7, 2025 — Rated 10 out of 10 by K.S. Don Franklin Auto
What do you like about our products and services?

Service team members are friendly and helpful. They explain everything that is going to be done to your vehicle before they do it. Service is fast and efficient!

Report a concern   October 7, 2025 — Rated 10 out of 10 by K.G. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Very good customer service good selection good prices easy to deal with

Report a concern   October 7, 2025 — Rated 9 out of 10 by M.G. Don Franklin Columbia Nissan Service
What do you like about our products and services?

The overall service. Got my Bluetooth working again.

Report a concern   October 7, 2025 — Rated 10 out of 10 by N.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

They’ve made the process really easy and they’re very professional and friendly

Report a concern   October 7, 2025 — Rated 10 out of 10 by J.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

All of your staff are extremely pleasant and informative. Especially Kori Smith. She went above and beyond to make the experience as painless as possible.

Report a concern   October 7, 2025 — Rated 10 out of 10 by P.L. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

How quickly my service was accomplished

Report a concern   October 7, 2025 — Rated 10 out of 10 by Manford Sowder Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very friendly and efficient.

Report a concern   October 7, 2025 — Rated 10 out of 10 by Melinda Loveless Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Fast

Report a concern   October 7, 2025 — Rated 10 out of 10 by J.B.I. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good quality product. Priced accordingly! Fast, friendly service.

Report a concern   October 7, 2025 — Rated 10 out of 10 by F.A. Don Franklin Monticello Service
What do you like about our products and services?

The employees are very nice.

Report a concern   October 7, 2025 — Rated 10 out of 10 by C.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Excellent service and quality in your lineup of vehicles

Report a concern   October 7, 2025 — Rated 10 out of 10 by Margaret Dunleavy Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I very much like these warranty I got on my new Elantra. Your service staff helpful. Friendly and prompt. I also appreciate the little snacks you have out while we wait for our cars to be serviced

Report a concern   October 7, 2025 — Rated 10 out of 10 by Casey Thompson Don Franklin Monticello Service
What do you like about our products and services?

Location Location Location!

Report a concern   October 7, 2025 — Rated 10 out of 10 by Edwin Upchurch Don Franklin Monticello Service
What do you like about our products and services?

Services were good. Customer waiting was minimal. The wait to get my truck in line to be repaired was a little long about 10 days.
I asked about a rental, Tim said he would call Monday and I never heard from him again.
I will use them again.

Report a concern   October 7, 2025 — Rated 9 out of 10 by P.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good

Report a concern   October 7, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast and friendly

Report a concern   October 7, 2025 — Rated 10 out of 10 by D.C. Don Franklin Corbin CDJR Service
What do you like about our products and services?

It was fast

Report a concern   October 7, 2025 — Rated 10 out of 10 by D.B. Don Franklin Bardstown - Service
What do you like about our products and services?

y’all gave me the upmost respect we did not have a problem with anything and if I ever need another car, y’all will be seeing me in the front door again again thank y’all very much for your service

Report a concern   October 7, 2025 — Rated 10 out of 10 by W.S. Don Franklin Ford - Service
What do you like about our products and services?

Great service!

Report a concern   October 7, 2025 — Rated 10 out of 10 by L.M. Don Franklin Russell Springs Service
What do you like about our products and services?

They take care of the customer, if they start working and find something else wrong they fix that to.

Report a concern   October 7, 2025 — Rated 10 out of 10 by E.B. Don Franklin Monticello Service
What do you like about our products and services?

It was very quick and a nice waiting room

Report a concern   October 7, 2025 — Rated 10 out of 10 by D.M. Don Franklin London Ford - Service
What do you like about our products and services?

Very smooth process while trading vehicles

Report a concern   October 7, 2025 — Rated 10 out of 10 by Shelia Witherspoon Don Franklin Burkesville Service Department
What do you like about our products and services?

Service department was very friendly, kind, and knowledgeable. Very helpful with the questions I asked. Had no problems with GM products.


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