based on 3406 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficiency & Courp
Super friendly staff and very efficient. Could not have been a better experience.
Initial employee greeting me was very friendly!
The service I received was quick. The customer service was excellent.
The people were very friendly and courteous. The service was great.
Everything was fine. Service was so fast I was not sure they actually completed it all.
I pulled up to have an oil change not realizing the location closes at 5pm and it was 4:45pm. A young man waved me in asking if i was getting just an oil change and I said yes. Then a man walked out of the office, looking at me smacking his hand as if he was pointing to a watch. So i asked the young man when they close and he said “10min.” I let him know what the man did and how RUDE it was and was told “he’s always like that”. The employees were finished my vehicle by 4:53pm, still PLENTY of time left before close!!
I was charged for a new oild filter, and tgey didn't do it.
Now, I don't even know if they really chamge the oil.
Very disappointing.
Quick, friendly service. Knowledgeable service writers and techs. Reasonably priced service.
Super friendly team! Love how easy it is! Thank you
Great management run by Lou...going there for many years. .thanks
Everything
Came in for a top off of fluids. Staff had already pulled my records when I was pulling up and I was in a out within 15 minutes with awesome service.
Fast and polite
Great and fast visit.
Fast service and amazing customer service.
I mentioned to the manager behind the counter that the last time I had service there, that my windows and carpet were not cleaned. He said he would mention this to the tech working on the car. He then came back in to tell me that they only clean the front wind shield and vacuum only the front seat. I said that this is not the only time I have noticed them not doing all of the services. Instead of I understand and am sorry. He kept going on about only cleaning the front window and vacuuming the front seat. I said I have been coming to Jimmy Lube since the 80"s and know the service they provided. Not really happy with his response.
The quickness of being in and out plus the friendly atmosphere
They guys are always friendly, professional and efficient!
Well organized
Excellent service and excellent people there
Professional staff
Quick and efficient service and a good price.
Know it’s a local franchise, but not being able to honor the Veterans Day 50% coupon.
No complaints. Will be back. Don't change a thing. Ron
My Tech Andrew was amazing .. not only a good looking guy, but very helpful. Probably the best experience I ever had at this Jiffy Lube .
They were quick and professional. They looked like they enjoyed thier job.
Millersville, Maryland Jiffy Lube has been keeping me running for several years. They are knowledgeable, professional, honest, courteous, and go above and beyond expectations. I totally appreciate their location within my community - service that I can trust!
Good friendly fast service
Service was very quick and everyone was friendly.
Sitting in my car at my next stop I looked at my receipt.
It said the front windshield was washed.
I thought how nice but when I looked at it, clearly not washed.
Made me wonder if everything else was done properly.
Did I receive the synthetic oil I payed for?
Was the oil filter changed?
Not a good first time experience for me.