What our customers think of us!

Quick

They always do a good job. They don’t try to sell you something if you don’t need it. The rugs were all vacuumed. Unfortunately the windows had not been cleaned. That is the first time in over ten years that I have ever had that happen. No big thing. I was just surprised.

The air filter box was left unlatched and open. They didn't even remove the air filter. They brought out the cabin filter which was obviously clean as I had recently replaced it. I usually change my own oil but didn’t have the time because I was traveling. The price is excessive and I won’t likely return.

Professional, clear pricing and quality options for my 2014 oil change with some burning oil issues. Got a quote for spark plug change out and will likely return after my trip for the 2.2hour job. Quality service & quality staff from entering to mechanical review to check out!

People are not professionals and they don’t respect customers

Customer service was outstanding and timely!

Very fast service and friendly workers

Louisville the manager has been there a long time. Seeing a familiar face each time make me comfortable with this jiffy lube because you build a relationship with the business, that small town feeling and anything that comes up Lou will be there.

Everyone was absolutely amazing!
Top tier service!

Very friendly and informative

Very fast and helpful!

The Pasadena, MD is the best Jiffy Lube location. Not only do they get you in & out quickly, but their customer service is excellent!

The staff -- they explained what they were doing, showed me what they were doing, and did everything in a reasonable amount of time.

Always very professional and speedy service.

My car repairs were not addressed properly by asking me because after paying almost $300 and the problem still existed does not sit well with me

Friendly service and very professional

The employees were courteous and the service was performed on my vehicle in under 20 minutes..

Friendly folks, very good service.

Excellent customer service

Always a great job from the workers... P. S. Pay your workers more money an hour!!! They definitely deserve it...

All your services

Service is always prompt and professional

Pretty quick and pleasant staff.

Prior to performing any services, the manager there did not even go over any concerns or the reason for my visit. He took for granted I was only there for an oil change.

After they performed my oil change, I then had to then tell them to perform a tire rotation. One of your technicians could not get even lift my tire back on, he was struggling, I had to tell the other technicians to help him, I don't want my freaking tire flying off!!

The manager that was taking care of this location had no clue about what his duties were. His customer services was horrible and I am weary about ever bringing my car to this location again!

I was charged for the most oil change$99.99 when it should have been the $79.99 oil change. Overcharged me because i was a white female. White man in front got syntheic oil and his was $70.

There helpful and patient

Fast and quality service.

The good: the staff was friendly seemed very straightforward. They let me bring in my own oil and filter and charged me much less not having to use their parts. They looked up the oil my car needed and that helped me find the right parts at the auto part store.

Service was fast. They honored ALL coupons available for different services I purchased. Price was much much better (even including the parts purchase) than going to the dealer.

Improvement: just the lobby could be cleaner and "gas station coffee" could be a lot better had they just bought a Keurig machine.

The video playing about different types of oil and filters and what they did was informative.

Clean, fast, professional

Efficient