Booker

Average rating: 9.2 out of 10 based on 3504 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2024 — Rated 10 out of 10 by C.C. Jiffy Lube of Severn
What did you like about your recent visit?

Quick & professional

Report a concern   May 6, 2024 — Rated 10 out of 10 by J.W. Jiffy Lube of Severn
What did you like about your recent visit?

The consistency of customer service it's a feeling of a first visit.

Report a concern   May 5, 2024 — Rated 10 out of 10 by C.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Staff is very friendly and efficient, I bring all 6 of my cars to this location and am always pleased.

Report a concern   May 5, 2024 — Rated 9 out of 10 by R.K. Jiffy Lube of Pasadena
What did you like about your recent visit?

Sevice

Report a concern   May 5, 2024 — Rated 10 out of 10 by T.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast and friendly

Report a concern   May 5, 2024 — Rated 10 out of 10 by M.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Very thorough and professional.

Report a concern   May 4, 2024 — Rated 10 out of 10 by R.G. Jiffy Lube of Pasadena
What did you like about your recent visit?

They were very accommodating when I needed a certain wind shield wiper. They got the one I wanted from another store

Report a concern   May 4, 2024 — Rated 10 out of 10 by C.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Took charge, fast, and very very nice crew.
Everyone was willing to help. Always takes good care of my csr.

Report a concern   May 4, 2024 — Rated 10 out of 10 by D.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

I had an excellent experience. On top of being professional and courteous, I could not believe how fast they were finished.

Report a concern   May 4, 2024 — Rated 10 out of 10 by J.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Always take good care of us and professional, been going there for several years now

Report a concern   May 4, 2024 — Rated 1 out of 10 by T.P. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

This is the second time I've had my oil change and found oil on the garage floor. I even asked to make sure the frame was wiped clean. I was told they,did, apparently they didn't. I watched them and they never washed the windows or check air in tires. My ticket was marked not to check tires. I was never asked. Yes my car is very clean and they probably didn't think they needed washing.
Name removed

Report a concern   May 4, 2024 — Rated 10 out of 10 by J.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

All
Of the guys who worked there were polite, welcoming and had a good attitude

Report a concern   May 4, 2024 — Rated 10 out of 10 by C.G. Jiffy Lube of Pasadena
What did you like about your recent visit?

The techs were very polite and professional. Also very efficient, they completed my brake replacement much faster than I thought it would be.

Report a concern   May 4, 2024 — Rated 9 out of 10 by A.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone was interested in my service. Very accommodating.

Report a concern   May 4, 2024 — Rated 10 out of 10 by S.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Great customer service

Report a concern   May 3, 2024 — Rated 10 out of 10 by D.C. Jiffy Lube of Severn
What did you like about your recent visit?

Very fast service! I walked in and it must’ve taken maybe 10 minutes. I’ve never had such a fast oil change. Polite workers too.

Report a concern   May 3, 2024 — Rated 10 out of 10 by R.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

I like that they tell me what I need to get done, but they don't push me and force me into purchasing something I can't afford. Every time I go there they're quick and professional and super friendly and I love love love that they vacuum my car!

Report a concern   May 3, 2024 — Rated 9 out of 10 by H.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

The professional and quick service. The explanation of the service that was being provided.

Report a concern   May 2, 2024 — Rated 10 out of 10 by B.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone working there are stand up guys that always makes me feel welcomed plus the service is top notch!!!

Report a concern   May 2, 2024 — Rated 10 out of 10 by S.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

Staff very polite and friendly! Waiting time is great! Service rendered well job done!!

Report a concern   May 2, 2024 — Rated 10 out of 10 by T.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and easy and you didn't try to sell me a bunch of other stuff.

Report a concern   May 2, 2024 — Rated 10 out of 10 by D.N. Jiffy Lube of Millersville
What did you like about your recent visit?

10

Report a concern   May 2, 2024 — Rated 10 out of 10 by J.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Quickly in, friendly, easy, done! Need to reglue a small plastic door handle part myself, but I have the glue.

Report a concern   May 2, 2024 — Rated 10 out of 10 by R.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Professional and fast

Report a concern   May 1, 2024 — Rated 10 out of 10 by J.C. Jiffy Lube of Severn
What did you like about your recent visit?

Great service

Report a concern   May 1, 2024 — Rated 8 out of 10 by A.D. Jiffy Lube of Millersville
What could we do to improve?

though I am leary due too bad service at other Jiffy lubes (doing a bad job). This location I have used many times and they get it right. on the Ball and NO mistakes.

Report a concern   May 1, 2024 — Rated 10 out of 10 by C.V.V. Jiffy Lube of Millersville
What did you like about your recent visit?

Great people!!

Report a concern   May 1, 2024 — Rated 0 out of 10 by I.S. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

I just went for an oil change, the lady told me about my ac and motor filter, I decided to change. Paid $180 But when I got home I realized they changed my wipes as well, they didn’t ask, I didn’t ask. I didn’t need a new windshield wiper blade because I had it changed recently, then I realize they just want take as much money as they can from you, even if you car doesn’t need. I’m VERY disappointed, I thought about going back there, but I should have analyzed the final receipt while I was there paying. But if I return next time I will be alert!

Report a concern   May 1, 2024 — Rated 10 out of 10 by A.G. Jiffy Lube of Severn
What did you like about your recent visit?

I got Signature Service and was in and out in
15 minutes. Cade was clean and serviced. This is what I came here. Always a pleasure, thanks!

Report a concern   May 1, 2024 — Rated 10 out of 10 by U.P. Jiffy Lube of Severn
What did you like about your recent visit?

Everything


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