based on 3397 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was informed before an examination was performed that my back brake pads were on red and needed to be changed yet my brakes were changed less than 6 months ago by a company that I have trusted for more than 6 years with 3 vehicles at this point. The same with a tuneup, I was informed that I needed one and had already received one within the last year. I keep all my paperwork inside my vehicle. This was very disappointing and disheartening.
quick
The people are good and the service is fast. However, I was there for an oil change that I couldn’t get from another mechanic. That other person told me to take my car back to the people who did the last oil change (Jiffy Lube). I was told by the other mechanic that oil was leaking from the oil pan and the drain plug. He would not do the oil change because of this and that it was an error on the previous oil change.
Lou Loverde from Jiffy Lube told me that was not the problem and that oil was slowly leaking from a deteriorating gasket from (I think) my oil pan. That way it had nothing to do with my prior oil change. He gave me a quote on getting the parts I needed.
I don’t know about these things, but these are different stories and I think someone is not being truthful with me. But I don’t know who. I may just have to find another mechanic all together.
Great customer service.
Knowledgeable and friendly staff. Fast, affordable and quality service.
Employees were pleasant, informed of air filter condition
Good service.
People were nice, service was good and quick
Staff is very friendly and professional
Always a pleasant visit.
The customer service is always impeccable at this location! Everyone is knowledgeable and very kind. They also go above and beyond to make sure you are comfortable while you wait.
Everyone was friendly and knowledgeable. Service was quick and affordable.
Everyone is so nice. They do their work like a well oiled machine
Brought my car in for an oil change without an appointment. I was in and out in about 15 minutes-- great, friendly customer service
The staff is always very professional and always polite and always willing to listen and help find the best solution that befits you and your vehicle and their customers service are always very professional leave you feeling very happy to have your vehicle in for service and leave you happy with your decision
Fast service
It was quick, efficient and the service crew were friendly.
The staff was welcoming, quick, informative and helpful. I was out in 15 minutes for my oil change. They also vacuumed and cleaned the windows !!!
They were quick, professional, and did an excellent job.
Professional and efficient
quick and easy
All associates encountered were professional & friendly. All work needing to be done was explained to me.
I had a "special problem" with my car and they went over & above to take care of it. Much more than I would have expected them to.
I do plan to go back there for my next oil change.
Muy buena atención
The speed and simplicity of service.
Excellent very polite and friendly service. I will return.
I am always appreciative of Lou and his team. My concern is how some of the male techs talk to women. In this case I had 3 technicians lecture me about what happened when I asked for my levels to be checked. There is one thing to educate your customers and another to talk at you. In this situation they were closed when the indicator came on and I went the next day to have them check it. Only one gentleman spoke to me like I had a brain, and wasn't apart of those 3. 2 of the 3 I have never seen at this location. I like the service at this location but when new techs come in and don't know you are a regular it is very annoying. They need to treat customers with respect regardless of the gender. Working on their customer service skills is a must, If this would happen again I will just have my mechanic do the service and report it to corporate.
$200 for 6 spark plugs
Friendly prompt service
The attentiveness of the staff. The timely fashion and knowledge advice.
To go somewhere that to me/my family became almost traditional after i had one bad experience and received a truly heart felt call to resolve the issue, I have to say, Chris especially, but the entire staff was so welcoming and professional that all I can say was missing would be a cold beer (not promoting drinking and driving my no means) it really had a friendly, welcoming, family atmosphere and has definitely earned my loyal business!! Oh, and the work the staff does is great as well!!