Booker

Average rating: 9.2 out of 10 based on 3509 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 10, 2023 — Rated 10 out of 10 by S.P. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast friendly service

Report a concern   May 10, 2023 — Rated 0 out of 10 by M.W. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

The service was fast and effective and while they tried to sell me service I didn't need. I find it incredibly rude and condescending to ask a woman getting her car serviced if her husband is mad at her and making her do it herself. I was recently violently assaulted and this reinforced my overwhelming feeling that all men are pigs. My service tech was kind and helpful. The cashier was the rude one

Report a concern   May 10, 2023 — Rated 10 out of 10 by D.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast and courteous

Report a concern   May 9, 2023 — Rated 10 out of 10 by P.S. Jiffy Lube of Severn
What did you like about your recent visit?

The technicians were very courteous, and friendly. My car was serviced immediately and I was out within 15- 20 minutes.

Report a concern   May 9, 2023 — Rated 10 out of 10 by L.R. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick fast and thorough service.

Report a concern   May 9, 2023 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Promptness and very kind and curious folks. We were in and out in no time. Plus it’s local in my community. A 5 minute drive.

Report a concern   May 9, 2023 — Rated 10 out of 10 by S.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

I liked how easy it was to get service. The gentleman who came out and greeted me was super friendly ! I also like how the guy recommended I change my wiper blades because I really needed new ones.

Report a concern   May 9, 2023 — Rated 10 out of 10 by S.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

All was Good........As usual.....Thank You.

Report a concern   May 9, 2023 — Rated 10 out of 10 by L.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Personnel was very friendly and quick service.

Report a concern   May 9, 2023 — Rated 10 out of 10 by H.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

The greeting and great customer service

Report a concern   May 9, 2023 — Rated 10 out of 10 by J.N. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fastest oil change I ever had.

Report a concern   May 8, 2023 — Rated 8 out of 10 by H.M. Jiffy Lube of Severn
What could we do to improve?

i have no comments

Report a concern   May 8, 2023 — Rated 10 out of 10 by R.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

The employees are very nice and the services are done very quickly… no appointments are necessary.

Report a concern   May 8, 2023 — Rated 7 out of 10 by K.S. Jiffy Lube of Millersville
What could we do to improve?

Brake service was oversold and overpriced vs local repair shop down the road...stick with oil....

Report a concern   May 8, 2023 — Rated 10 out of 10 by M.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

They were opened on time (went on a Sunday). They had me in and out in no time and the price was fair, a little high but I understand with prices going up. All in all happy with the service provided.

Report a concern   May 8, 2023 — Rated 5 out of 10 by L.W. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

The manager is not friendly. Asked a question and he was kind of short with me.

I come here frequently and he is the only one with an aggressive personality.

Do not like comming to this location when he is on duty

Report a concern   May 6, 2023 — Rated 10 out of 10 by L.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

The customer service is always great and helpful.

Report a concern   May 6, 2023 — Rated 10 out of 10 by J.W. Jiffy Lube of Severn
What did you like about your recent visit?

On this visit, I had planned for a routine oil change and wheel rotations. The team inspected my car and determined that I needed front-end brakes. It was a tough and expensive decision, but safety comes first. I like that the service manager showed me the condition of the brakes.

I have trusted this Jiffy Lube for more than 20 years to help maintain my cars. I live 55 minutes from the store, but continuity means a lot to me, no matter the distance.

I am a customer for ever. Thank you, Jiffy Lube Team!

Name removed

Report a concern   May 6, 2023 — Rated 10 out of 10 by L.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

They are very professional people. They are kind and courteous and try to service your car as quickly as possible. If you pull up the wrong coupon they will tell you and give you a complimentary coupon. This is why I come here.

Report a concern   May 6, 2023 — Rated 10 out of 10 by T.J. Jiffy Lube of Millersville
What did you like about your recent visit?

They are always friendly, fast and efficient. Been going to this same location for over 10 years and I've always had a great experience. I would highly recommend!

Report a concern   May 6, 2023 — Rated 10 out of 10 by D.T. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Efficient service and very friendly staff. I also enjoy talking to other customers.

Report a concern   May 6, 2023 — Rated 0 out of 10 by L.C. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

I am really upset that a cabin filter cost 49 bucks when you can buy it online for less than 25 bucks. The market up price is too much. Putting air in tires is actually more work than replacing a cabin air filter. It should not cost double labor to put it in.

Report a concern   May 6, 2023 — Rated 10 out of 10 by G.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The employees were awesome

Report a concern   May 5, 2023 — Rated 10 out of 10 by C.A. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Speed and coupon.

Report a concern   May 5, 2023 — Rated 10 out of 10 by C.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Everyone was exceedingly professional. Excellent communication--felt like I was listened to, things were explained clearly, and service was fast.Thank you!

Report a concern   May 5, 2023 — Rated 10 out of 10 by B.S. Jiffy Lube of Severn
What did you like about your recent visit?

Super fast and thorough

Report a concern   May 5, 2023 — Rated 10 out of 10 by C.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast, Kind, Good attitude

Report a concern   May 5, 2023 — Rated 8 out of 10 by M.S. Jiffy Lube of Glen Burnie
What could we do to improve?

Your work and worker's are exceptional and the work is done quickly and professionally .
But you prices seem a bit on the steep end .
You must remember that for most money 💰 is tight , but people need their cars 🚗 for work .

Report a concern   May 5, 2023 — Rated 7 out of 10 by L.S. Jiffy Lube of Severn
What could we do to improve?

I was not able to use 3 different coupons I downloaded from YOUR website. Also, I never received my receipt that should have been emailed. I need this to turn in for my expense report.

Report a concern   May 5, 2023 — Rated 10 out of 10 by N.L. Jiffy Lube of Severn
What did you like about your recent visit?

Very fast oil change, friendly staff.


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