based on 3788 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The boss was fantastic .... (been there for a long long time - as i have been going there for over a decade) hard worker, always helping out and making sure things get done....Give this man a bonus, I did!
Peace and keep up the great work.
It was quick in and out. Great service as always!
Fast
I love coming to to jiffy lube they alwhave Good costumer service, very friendly and Effective
Frank was very responsive and I was out of there in 30 minutes for a signature oil change and tire rotation. Andrea was the best and very customer-minded attitude. She and Frank took very good care of me.
Very fast service and good customer service
How fast you get me in and out of the shop
Everything
Staff was nice, however, the mechanic did not put the cover underneath my car completely on and it is now hanging under my car. I will now have to pay someone to put it back in correctly, unfortunately.
It was great.
I was greeted at the opening to the drive thru service bay and escorted to the waiting lobby.
The service on my vehicle was completed very quickly, allowing me to get on with my day without haste.
Thank you.
Always fast, friendly and clean! Excellent staff.
Everything very professional and Respectful excellent customer service been a customer for a very long time all of my vehicles i service there 4 vehicles.
Very prompt service. Thanks
Fast service and professional.
Quick and easy. The tech replaced a light bulb and I had an oil change. Used a 15% coupon and saved some money.
Staff is always quick and friendly !
Kind and courteous employees. Particularly the cashier.
Professional and friendly staff
I go there on a regular basis and they know exactly what service I need without trying to up sell me on things I don’t want. They are quick and efficient. Good people!
I'm always satisfied with my visits. Everyone there is friendly and helpful !
The service was great and the communication was excellent. In particular, Frank went above and beyond. He explained everything to me so I could understand and he was so nice. I'll continue coming to this Severn location because the customer service is unmatched! Thank you!
everything
Everyone working was very friendly and helpful, changed my oil very quickly. I actually was so impressed with them and wanted to give them a tip, I went somewhere to get cash and brought it back to them. Please acknowledge all who were working when I was there..Monday, Aug 21 around 4 pm. They did a great job!
Everyone was extremely friendly, motivated and willing to be helpful. They explained everything thoroughly and once my visit was over the attendant returned my keys to me and the the person who rang my purchase walked me to my car and even opened my door for me. Absolutely wonderful service that reminded me what real customer service is. I works recommend this crew to everyone! Thank you!
Very quick work,, kept me informed with what they were doing and very pleasant. Liked it there.
prompt
Short wait time
The service was quick, accurate, and the drive seat settings didn't get changed. Being able to get this service work done to my fleet vehicle on an ad hoc basis is very important with the type of schedule I work.
All good
Fast. No bs