Booker

Average rating: 9.2 out of 10 based on 3966 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 2, 2023 — Rated 9 out of 10 by A.D. Jiffy Lube of Severn
What did you like about your recent visit?

Fast and convenient

Report a concern   July 1, 2023 — Rated 10 out of 10 by L.L. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Friendly service
Report a concern   July 1, 2023 — Rated 10 out of 10 by D.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Good customer service

Report a concern   July 1, 2023 — Rated 10 out of 10 by J.O. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendliness of the staff
Report a concern   July 1, 2023 — Rated 10 out of 10 by M.J. Jiffy Lube of Millersville
What did you like about your recent visit?

The staff is always very courteous and helpful. They always do a great job on my vehicle and the wait time is minimal
Report a concern   July 1, 2023 — Rated 10 out of 10 by M.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Great service. Even on a very busy Saturday just before the 4th of July. Speedy. Efficient. Definitely would go back again.

Report a concern   July 1, 2023 — Rated 10 out of 10 by M.B. Jiffy Lube of Millersville
What did you like about your recent visit?

They take care my car very fast
Report a concern   June 30, 2023 — Rated 10 out of 10 by R.C. Jiffy Lube of Millersville
What did you like about your recent visit?

everything

Report a concern   June 30, 2023 — Rated 10 out of 10 by K.A. Jiffy Lube of Severn
What did you like about your recent visit?

Staff were quick and friendly
Report a concern   June 30, 2023 — Rated 0 out of 10 by M.G. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Like six months ago I was there with my van for oil change. I seen on the invoice a charge of 4 quarts of coolant. If my van was 4 quarts of coolant low I would burn the engine, I would have low coolant indicator when would be 2 quarts low not 4 quarts low. I returned with the invoice, and I asked for refund. They said they can't do it but I will get $15 discount next time. Next time when I get there, when I asked for my money back, I also had a !5% coupon and they said that I can't get the money back because they can honor one offer at the time. Yesterday I went for oil change and I was paying attention to the charges and I ask the employee about the charges. The employee started to argue with me that anytime when I am coming for oil change, I am complaining about the charges. I explained to him that I didn't complain all the times and I complained only when I was charged with four quarts of coolant. I explained to him that I have the right to ask why I am charged how I am charged anytime I consider something is not right and his duty is to explain to me without being frustrated and nervous any charge in the bill. I didn't like his attitude and Jiffy Lube lost me as a customer with that. Just check in the past how many quarts of coolant they charged me any time I was there for oil change. As long I complaint yesterday after 6000 miles there was not need of coolant, previous time the same, the other time before the previous time I was charged with 4 quarts of coolant and then every other time they charged me for coolant refill. How is that possible and year ago I was all the time low in coolant, then after complain, I drove 10000 miles and my coolant level was OK? My van is Chevy Express 2500.
Report a concern   June 30, 2023 — Rated 10 out of 10 by E.B. Jiffy Lube of Severn
What did you like about your recent visit?

Speed
Report a concern   June 30, 2023 — Rated 10 out of 10 by D.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

fast oil change, courtious employees, hastle free service.
Report a concern   June 30, 2023 — Rated 10 out of 10 by K.R. Jiffy Lube of Millersville
What did you like about your recent visit?

Professional and quick service

Report a concern   June 29, 2023 — Rated 10 out of 10 by S.B. Jiffy Lube of Severn
What did you like about your recent visit?

The people at the jiffy lube were really professional really welcoming and very warm. The speed with which they changed my oil and cleaned the floorboards of ny car. overall, it was really impressive and they were just really really really nicr and kind..
Report a concern   June 29, 2023 — Rated 2 out of 10 by A.W. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

I wanted to get regular oil and was strong armed into the blend which was more expensive in the end. upset.

Report a concern   June 28, 2023 — Rated 10 out of 10 by A.M. Jiffy Lube of Severn
What did you like about your recent visit?

Customer service was helpful and fast
Report a concern   June 28, 2023 — Rated 10 out of 10 by L.K. Jiffy Lube of Severn
What did you like about your recent visit?

Excellent customer service

Report a concern   June 28, 2023 — Rated 10 out of 10 by R.E. Jiffy Lube of Severn
What did you like about your recent visit?

Employees were very professional and they got me in and out quickly

Report a concern   June 28, 2023 — Rated 10 out of 10 by J.E. Jiffy Lube of Pasadena
What did you like about your recent visit?

The crew at the JL was most professional and still very friendly.

Report a concern   June 28, 2023 — Rated 10 out of 10 by B.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The staff was very polite and professional. They quickly got me in and out. Great service.
Report a concern   June 28, 2023 — Rated 10 out of 10 by M.B. Jiffy Lube of Severn
What did you like about your recent visit?

Customer service yesterday was prompt engaging. Everyone was friendly. Not one associate/mechanic presented themselves as uninterested, bother, unprofessional as thought me the customer was interrupting their (the customer service professional 's) day. I was impressed and please. That is what I liked about my visit on yesterday.

Report a concern   June 28, 2023 — Rated 10 out of 10 by E.U.S. Jiffy Lube of Severn
What did you like about your recent visit?

Very quick and friendly service.

Report a concern   June 27, 2023 — Rated 10 out of 10 by R.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Outstanding customer support. The staff was top notch!

Report a concern   June 27, 2023 — Rated 10 out of 10 by S.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly and knowledgable staff.
Report a concern   June 27, 2023 — Rated 10 out of 10 by C.B. Jiffy Lube of Severn
What did you like about your recent visit?

Great customer service!
Report a concern   June 27, 2023 — Rated 10 out of 10 by L.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast..👍🏾
Report a concern   June 27, 2023 — Rated 10 out of 10 by B.T.T. Jiffy Lube of Millersville
What did you like about your recent visit?

Customer service
Report a concern   June 27, 2023 — Rated 10 out of 10 by T.G. Jiffy Lube of Millersville
What did you like about your recent visit?

Very friendly and professional
Report a concern   June 27, 2023 — Rated 9 out of 10 by L.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

I felt welcome once I arrived and the staff were ready to assist me with what I needed. The staff were respectful, knowledgeable and willing to assist me. The place was clean and relaxing. They informed me of the total price of what I needed before dong the job. I really appreciated it.

Report a concern   June 27, 2023 — Rated 10 out of 10 by M.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

Loved it! Very fast work and lots of help that was essential to a guy who knows nothing about cars.

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