based on 4357 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was fine, been going there for years. Two questions: 1. Do you still do a clean the exterior windows and do a quick vacuum as part of the signature service oil change? Not sure that has happened my last few visits. 2. When finalizing and paying at this and the last few visits, the staff didn't give me a verbal summary of what they did (like, "we topped off all the fluids, changed the oil, checked the lights, vacuumed, etc etc). Not something "required" by me per se, but something that had always been done in past visits over many years. It would be nice to still get that.
Always happy to be in and out of there so quickly. Added bonus that my car is vacuumed and my windows are clean.
I’ve already typed and sent this.
The service representative (never seen him before) wasn't welcoming, didn't greet, didn't ask me the usual like what kind of oil would be my choice even though I prefer full synthetic, didn't ask my preference of oil change interval (3 or 5 thousand miles). Though he suggested me a unnecessary service of changing differential fluid for my 2024 Toyota Rav 4 with only 15000 miles on it. I said 'yes' to it and later found that the service is recommended between 30000 and 60000 miles depending on driving conditions. Up selling should not be dishonest.
It smelled like cigarettes inside of the waiting area. Almost like they were smoking inside.
Everyone is always so fast and friendly!
Pricing and lack of customer service… do not follow up
The Jiffy Lube Team was very helpful is resolving the problem with 2016 Toyota Camry TPMS. They were most efficient and cost reasonable. Thank you, First name removed
They were very polite and informed me of everything that needed to be done with my vehicle.
Great service providers
GL Annapolis is OUTSTANDING!
I was greeted immediately, the waiting area is always clean (this time it was festive), and the staff is always nice.
Good customer service and speedy service.
Friendly and quick.
Great customer service
Very Fast and accurate service. Friendly Staff.
Had my oil change done on my wife's VW Atlas last week and had almost all the oil drained out by today. Took it to another location and found that the gasket was not properly installed and now her car will required a full exterior detail to get the oil removed.
Staff members are very knowledgeable and are professionals at what they do.
I just feel like the front dest receptionists customer service could be much better. She wasn’t particularly rude, just gave a vibe like she didn’t want to be there or be bothered.
The quick and easy oil change I received was great.
Fast service. Thank you!
Speed of service. Helpfulness of staff
Everyone was polite and helpful.
Waiting room smelled horrible and I had to wait outside because of the idor.
Workers were professional.
I appreciated the ease in getting the service I needed. The check in process was efficient and fast. The service itself was quick and complete. The employees were very pleasant and the waiting area comfortable.
I appreciate the fast service and the professionalism of the team but i also had 3 greasy hand prints on my white car
One on the hood,one on the gas cap and the 3rd on the rear door
My Mercedes-Benz is riding better than ever thanks to the responsive and detailed check of my car. I am thankful that the team recommeded a tire rotation and to clean my engine in addition the oil change that I orginally came in for.
Pleasant, polite and very friendly
Good service from Sam & Terrill. Also the same from Michael, K Brooke & Jeff.