based on 5047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did the job just right. Thank you.
The cost seems to be a bit much.
Larry was very professional. He was at the Beltsville Jiffy Lube the previous Sunday where I had a fair amount of work done on my old car. A couple of oil leaks could not be fixed at that time because they didn't have the parts. Larry promptly ordered the parts and the second set of repairs was done at Laurel today.
Two issues were less than ideal. The bill totalled almost $2000, which seemed a bit high to me. And the wait at Beltsville last Sunday and Laurel today totalled more than 6 hours. That part was a bit frustrating but my car, so far, is running more smoothly and I was impressede with the skill and courtesy of the staff.
The team was very thorough
Easy to find the Thick rudolphinsnb you need.
Work seemed well done and was reasonably priced.
After checking the cabin air filter, make sure to properly reinstall the glove box and reposition the seat back.
Consistency
Great service keep going back
Quick!
Great customer service. High quality work. Quick. Clean waiting area with coffee.
X
The people who worked there were so generous and welcoming. I met Sam at the front desk and he was amazing. The whole crew made me feel comfortable and confident they were taking care of my car. I will definitely be back. This is how all Jiffy Lube’s should be run. Thank you and Merry Christmas!
Very nice and helpful staff
Nice staff
Initially told I could only use half of my gift cards I purchased at Costco due to fraud attempts. Baffling to me.
$500.00 for an oil change. Unheard of. Was given an estimate of $300 with the replacement of a belt. When l received the bill, it was over $500. Had $150.00 for labor. What a ripoff. I am 77 years old and on SS.
Fast and efficient
The young man was very polite!
Friendly, quick service
The crew was fast, polite, attentive and thorough as always.
customer service and clear communications
Always very accommodating..
Sean is very helpful.
Clean restroom
Always answers my questions
Very friendly staff
Workers are very pleasant and polite. They’re very knowledgeable about their products and service. Fast and efficient!!!
Friendly staff. Efficient service. Every time!
When inspecting the cabin air filter, the cover was improperly placed back, causing an annoying whistling sound with the fan on. I inspected it and replaced the cover properly myself. (It was VERY clearly marked with an arrow indicating “Up”, and it was left pointing down, causing a leak in the climate control system and thus the loud fan noise.
Everything
There was no sales pressure. Thank you.
You used a torque wrench to tighten the lug nuts on the tire rotate you performed. That was amazing! you didn't just use an impact wrench.
In and out service
Technician was very courteous and polite. Resolved the issue in a timely manner.
The team went above to help with a tricky problem with my undercarriage. They fixed enough for me to drive and allow me to go to work. It was an excellent team effort!