based on 3692 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and friendly service
Friendly fast efficient
People were friendly , helpful and professional.
I was able to get my car serviced promptly.
$59.00 is too much for air filter installation though.
I had a 25$ off coupon for an oil change at hat cost me 138$ , which is expensive in itself I won’t be back
Excellent service as always at this location!
Great experience
Fast and efficient
Will never go back
Quick and the staff is polite and helpful
Quick, efficient, and thorough.
I have always been satisfied with the service. They do what was asked, they do bring up legitimate concerns from time to time but no coercion đź’Ż
Staff is always friendly and fast.
Excellent customer interaction. Provided information that one needed to pay attention to. Did not try to over sell needed action for your vehicle. I really appreciate their service. I trust my vehicle needs strictly with jiffy.
Went for an oil change and was the only person there. I got the hard sell for new brakes and rotors and I was just inspected 4 months ago. Also told me I needed brake fluid changed which I just got changed in July. They then told me they would have to report to carfax that I declined brakes. Saw a 50 something woman and tried to make me a mark. Arrogant boy was condescending.
The staff are courteous and well-informed.
Fast & friendly service
It was very quick and efficient
I came to get an oil change and now my headlights are not working.
I was kept well informed as to what could or needed to be done, in addition to the oil change. The attendants were very polite and respectful. I would highly recommend them to anyone…
Great
I came to the Laurel Jiffy Lube location because it was closer to my job. I have never had a bad experience
at a Jiffy lube before. I came in for an oil change but before I can one of my tire pressure lights was on and it was at a 26 psi when it should be at a 35 psi. When my car was completed I notice that my tire is still at the same number but the rest of my tire were at a 38 psi. I’m preparing to travel for Thanksgiving so the tire pressure is important. Once I noticed, I went back inside to talk to service attendant. They then told me that it was taken care of and that I would need to drive around a bit for it to adjust. They went to get the person that put air in my tires and they didn’t understand English. As I started driving the rest of my tires went up to 39 psi and that one tire was still at 26psi. To me this is dangerous because the tire pressure was completely off making my car unsafe to drive for a road trip. I then took it to the capital heights location and they were able to correct my tire pressure. The service attendant then told me that my rear passenger tire that was at 26psi the cap was tight and couldn’t come off. He mentioned that they probably weren’t able to get it off and never put air in my tire. I won’t be back to the Laurel location again as this could’ve just been communicated to me.
Speed and employees were very courteous and nice.
Excellent customer service.
The crew at Oxon Hill are always quick, but through with their service.
The service was very professional
The waiting area was the best
The service was welcoming and helpful
Lower prices
Quick informative and not pushy
The staff were kind, explained what was happening, and worked quickly.
The service men were professional, courteous, and efficient.