based on 68 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
2 days after my Service, my car had a low fluid warning for antifreeze. It was low, very low.
There is no leak. Obviously, the crew did not perform the necessary check as promised.
Everything
It was fast, friendly, and well-organized. They recommended some additional services, but didn’t try the hard sell when I declined
Always professional and reliable service
Super fast. Friendly staff. Convenient location.
Friendly staff, quick service, told me clearly in advance of the seevice what they were going to change/repair. Pricing not bad and coupons available, which helped.
Friendly Assistance for My car.
The attention to detail
It is a small thing. Resetting the maintenance notification on the vehicle. Other the that the rep was attentive and professional.
Great customer service they recommend that I get my spark plug replaced what a great idea after they showed me the conditions of my old one.very friendly staff
They took there time to explain everything to me
Fast, Quick Sevice!!!!!
Quick and easy!
When you go there the team takes care of you they tell you they have water and coffee if you like when it comes to your car they tell you the real deal so that’s why I like going there
Courteous and professional workers. Explained everything to the customer.
Fast, efficient, and no BS.
All the guys very respectful and friendly.
The gentlemen are always friendly, professional and accurate about taking care if my vehicle. I love the fact that they talk to you with a smile and treat everyone wonderful, even on the coldest days.
The staff are very friendly and helpful.
Awesome experience. The store manager was very professional and a gentleman. I will definitely always come back to this store for service going forward.
The entire team is professional and genuinely welcoming. I felt well cared for throughout the process, and it gives me great peace of mind knowing there is a location conveniently close to my workplace.
No appointment needed. Just walkin and get yout car related mtce done.
The technicians were for knowledgeable and explained the services required.
Workers were professional and I didn't have to wait long with them being busy
I strongly dislike being upsold on services. It feels annoying and, frankly, predatory—especially toward women who may be pressured into paying for things they don’t actually need. I’m from Southern Virginia, where people are used to working on their own cars and understanding basic maintenance. Hearing a service advisor tell a woman that her air filter needs to be “repaired,” or that she must use European synthetic oil, was incredibly frustrating. Because of that experience, I won’t be returning.
Good employers
It was getting dark and I had a splitting headache but needed my oil changed and my taillights replaced. The cashier came out to raise the lights. I asked if she could leave it dim until I'm done because of my headache and she said sure no problem. Also made a fresh pot of coffee for me to see if the caffeine would help with the headache and it did. Kudos to her for great customer service!! Thank you 😊
Friendly staff and prompt service!
I generally go to Annapolis for my oil changes tire rotation. This particular time I went to Gambrills because it was on my way home. The service was good, but the price was too high $13 coupon was all they had available.