based on 5499 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Much more professional than the Jiffy Lube I had been using.
The guys here at this location never do me wrong.
I drive out of my way to come to this Beltsville Jiffy Lube.
The professionalism and attention to detail is quality.
I appreciate the crew!
got in and got out in a timely manor. attendant sold me the fuel treatment. My first time to use it. we will see how it works
Staff was nice and service was fast && easy
Good service and honest
Set expectations when you try to up-sell people that the service will take 3x as long as you initially said. Pulled up and asked for oil change, and employee said it would take 20 minutes. I was upsold to something else I “needed,” felt pressured to make a decision with very little information but was never made aware it would take 1 hour 15 minutes. That delta is unacceptable. Also other Jiffy Lubes do not test drive, it was weird and unexpected.
Over 10% price hike since my last visit. Too much.
No, do not call me.
Very respectful of older people..
Great staff and service. Very efficient. Great waiting facility. Really appreciated their help with the holidays around the corner.
good customer service,
Good service from Sam & Terrill. Also the same from Michael, K Brooke & Jeff.
Service was fine, been going there for years. Two questions: 1. Do you still do a clean the exterior windows and do a quick vacuum as part of the signature service oil change? Not sure that has happened my last few visits. 2. When finalizing and paying at this and the last few visits, the staff didn't give me a verbal summary of what they did (like, "we topped off all the fluids, changed the oil, checked the lights, vacuumed, etc etc). Not something "required" by me per se, but something that had always been done in past visits over many years. It would be nice to still get that.
Always happy to be in and out of there so quickly. Added bonus that my car is vacuumed and my windows are clean.
I’ve already typed and sent this.
The service representative (never seen him before) wasn't welcoming, didn't greet, didn't ask me the usual like what kind of oil would be my choice even though I prefer full synthetic, didn't ask my preference of oil change interval (3 or 5 thousand miles). Though he suggested me a unnecessary service of changing differential fluid for my 2024 Toyota Rav 4 with only 15000 miles on it. I said 'yes' to it and later found that the service is recommended between 30000 and 60000 miles depending on driving conditions. Up selling should not be dishonest.
It smelled like cigarettes inside of the waiting area. Almost like they were smoking inside.
Everyone is always so fast and friendly!
Pricing and lack of customer service… do not follow up
The Jiffy Lube Team was very helpful is resolving the problem with 2016 Toyota Camry TPMS. They were most efficient and cost reasonable. Thank you, First name removed
They were very polite and informed me of everything that needed to be done with my vehicle.
Great service providers
GL Annapolis is OUTSTANDING!
I was greeted immediately, the waiting area is always clean (this time it was festive), and the staff is always nice.
Good customer service and speedy service.
Friendly and quick.
Great customer service
Very Fast and accurate service. Friendly Staff.
Had my oil change done on my wife's VW Atlas last week and had almost all the oil drained out by today. Took it to another location and found that the gasket was not properly installed and now her car will required a full exterior detail to get the oil removed.
Staff members are very knowledgeable and are professionals at what they do.
I’m very disappointed with my recent service at Jiffy Lube. I went in for an oil change, fluid top-off, and a differential fluid exchange. However, the next day, when I got home, I realized that several of my fluids hadn’t been topped off at all. I tried to use my windshield washer fluid, and there was nothing in the reservoir — even though I had just had service done less than two days before.
It’s frustrating to pay for a service that was clearly not completed as promised. I expected better attention to detail and basic follow-through. I hope this location improves the quality of their work, but based on this experience, I can’t recommend their service.