based on 8356 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and friendly….they went over and above to make me feel comfortable.
Everyone was friendly and the facility was very clean.
Everybody from concierge to check out were incredible. Great experience.
Everyone was super friendly, knowledgeable and on top of everything. From check-in throughout procedure and discharge. Great staff.
Staff were courteous and attentive to my healthcare needs.
The staff has always been good when I’ve had operations here.
Friendly, efficient staff
Three hour wait in ER with excruciating pain (kidney stones) was not acceptable. My husband asked repeatedly that I be moved to a bed, even if it was in a hallway, where I could lie down and receive IV pain meds. He was told by nursing staff that they "had to take patients in the order in which they came in regardless of severity".
When I was finally called and wheeled back for a scan, techs stood by while I attempted to move myself from the wheelchair to the platform; this was repeated after the test.
There was a wonderful nurse in the ER (Jean) who was attentive, efficient, and kind. She made sure I had something to eat and drink while waiting for a bed to open up in the hospital.
Night nurses on 5th floor were also wonderful: Maria and Lakeythia. Day nurses, not so much. I had to wait 40 minutes after desk responded to my call for someone to assist me to the restroom. There was a great deal of confusion regarding whether I was NPO or not, and no one seemed in a hurry to contact the physician regarding my status.
I appreciate the current circumstances under which staff must work; crowded conditions in hospital and ER, too many patients, pandemic protocols, short-staffed, but I will be going to Baylor Plano from now on.
Everyone that worked on me was very professional and quick with accessing my problem and needs. I have no complains about the service that I received.
Nursing, My Doctor Burleson
The entire staff was absolutely incredible. The front and staff, the nurses, radiology tech, and PA. All I f them amazing
Everyone was very nice while doing their job. Treatment was great.
Great nurses. Friendly staff. Very clean Hospital
A beautiful facility with a top notch staff
Very thorough & professional, but also very friendly and helpful!
Everything. Kind people, makes you feel comfortable.
Nurses and doctor were friendly, professional, organized, and prompt.
Showed great concern
Everyone was professional, empathetic, and quick.
The best place to deliver your baby! Great doctors! Nurses are excellent from labor and delivery to nursery. They actually let you get some rest. The food is actually good and there are great choices. While hospital stays are not where you want to be, having a baby here is truly a good experience. We’ve had 2 kids here. 3 years apart and the service just gets better.
Everyone was friendly & efficient.
The Lobby was clean & the decor was very beautiful. Made it very relaxing, while i waited to be called back to pre surgery.
Everyone was super!! From the front desk all the way to discharge!!! Excellent experience!
Very comforting.
Front desk staff was very nice and the Dr. spent time with me and was very informative.
Pleasant people focused on patient comfort.
The whole process from check in, pre-op and recovery room staff was very attentive, caring and clear.
Clean professional and boarding on elite level of care. Love the facility
Nice helpful people.
Everything! Top quality care. Personnel very friendly.....love that.
Everyone was so helpful and kind.