based on 9044 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the staff, support staff were very helpful, food was really good each time and nursery staff were the best
Patient support is being very aggressive to me. She kept using words like "if you want to fight" while I was just asking her I didn't receive any format of contact when I try to ask a question regarding my medical bill. She made me feel very uncomfortable and I even cried after the call. No help at all but all harm to the customer. Nobody should be treated like that so I would never recommend this to any of my friends.
The staff was kind, considerate of my needs, attentive.
Some Doctors are not empathetic towards patient’s circumstances and conditions.
Everything,a
Friendly, first class!
Overnight doc doesn’t truly listen & just wants you in & out . 3rd time seeing him and as always he disappointed me .
All staff was courteous and helpful.
Every one was great
Eye nice and comfortable courteous staff
Everything
Very easy check in, convenient, clean. Info. given by doctor complete and easily understood. Staff friendly, professional and accommodating.
everyone was great
Everyone I encountered - from Hannah in Patient Access to Kevin and Shannon, my nurses in Pre- and Post-Op - was fantastic. They were friendly, professional and simply amazing. Even though there was a scheduling snafu by the physician’s office, the staff at the hospital made up for all of those issues. This was my first time as a patient at BSWF, and it’s the only place I’ll go from now on.
everything was excellent!
The personal touch was great and the people are wonderful and fun!!!
Efficient & great staff
They understanding and caring! It made my procedure much less nerve racking! Thanks for the professionalism!
Everyone was very professional and friendly. Service was fast and thorough.
Great service and hospital
Staff
Baylor runs a great operation at this facility. Very organized with very friendly staff.
Thank You
VERY GOOD SERVICE
Timely Professional courteous
Everyone was so nice and professional at the hospital. I would recommend this hospital to all my family and friends.
Very quick and easy check in
Professional and consistent care
The staff was professional and friendly. They explained things thoroughly as to what they were doing and that put me at ease.
Please don’t put family or friends to wait for Doctors in small waiting rooms post-surgery without first showing them their family member in recovery. This gives cause for concern and alarm as it seems ominous news are about to be delivered by Doctor. Too much delay to get news about patient during recovery and too much delay to see patient in recovery.