based on 1637 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy parking, friendly staff, big waiting areas
Nurses were great!
They are fast and to the point.
Everyone was so kind and helpful.
Everything was so fluid and efficient.
Everything went smooth. Everyone was super friendly.
Very Professional and explain everything about your illness ..Very clean Urgent Care !
Prompt, thorough, meet my needs, and friendly.
Quick to be seen and people were very nice!
No wait, thorough exam with lots of questions. Dr Khan and Vanessa listened to me when I explained the Covid, Signituis and now bronchitis. I had had a wellness exam plus blood week and brought all my result paperwork with me. Dr Khan looked it over and knew what questions to ask to get me back on track again.
Geri Last name removed
Great communication from hospital staff and doctors prior to surgery. Everyone was very polite and helpful through the entire process. Friendly staff from start to finish.
The best people
All the services, doctors and nurses were excellent
The ER services were outstanding. Friendly staff and doctor.
Everyone was very kind during a stressful situation. I felt confident I was in the right place for the surgery.
Mid wife’s
Fantastic experience beginning to end. Wish we had both of our babies here!
They were professional and friendly. Very helpful with my injury.
Staff was very thorough, Physician had excellent bedside manner and the nurse was very kind & did a good job.
Baylor has superb customer service & top notch employees.
1/ I received a call the day before surgery asking me to pay without sending me details of my charges. I had no choice but paid it without knowing details of the charges.
2/ She told me she was going to email the receipt, but i never received it .It has been 10 days after surgery, still don't know what exactly I paid for.
It was an outstanding ER visit! From the ladies on the front seek to Dr. Lee and Paul my nurse it was a great experience. I can’t forget about Bob in radiology and one other gentleman who’s name I did not ge, all were above and beyond a level of service and care beyond expectation. They are so professional and knowledgeable. I will absolutely return if needed and recommend the service to my friends an family. Thank you to all at BSW! Keep up the good work.
Professional, immediate performed all the testing that was warranted, accurate diagnosis, and prescriptions for a cure
The staff was very sympathetic and supportive. I was in pain and they made me feel cared for. Andrea got me checked in. Jurry was great with his knowledge. I didn’t get the nurse’s name but oh my goodness. She was so kind. Told me some things about a broken rib that I needed to know to make me more comfortable.
The X-ray tech was tender and caring. Without reservation I would recommend The Star for urgent care.
They all knew exactly what I needed.
Professionalism, personable staff
Everything was perfect
I went for a check up post COVID infection and I needed antibiotics for a URI, I was told it was sent out but my pharmacy did not receive it despite the fact that I provided the pharmacy information - this was 2 days ago. Also, staff needs to be careful when talking loudly especially about their patients. The rooms are not sound-proof and you can hear the conversation going on outside of a closed room.
I am in health care too and this is very upsetting.
On the other hand, the front desk was very helpful and swift. The person who took me in and checked by VS… sorry I forgot his name… was very pleasant.
Very clean and professional facility. Easy registration process. The customer service that the hospital staff gives makes you feel comfortable about getting any treatment done there. I would recommend when a person gets an outpatient procedure there to keep them a day or two to make sure the patient is completely ok and not sending them home the same day.
Hospital is great, Dr Taylor and Day surgery staff was wonderful.
However, I would not recommend my anesthesiologist, I do not remember his name. He was an Asian dissent. I still have bad bruising on my lips, and a scratchy throat would not recommend him.
Very professional and caring care team. Everyone was great!
Very friendly staff and speedy service