Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8357 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

It was a beautiful atmosphere with fast and professional service.

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My husband's surgery went off without any problems....everyone we encountered was friendly and reassuring. We appreciated the calm and quiet atmosphere.

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice facilities and caring Healthcare professionals

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great service

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

most pleased.
prompt service.
pleasing accommodations.
friendly.

Report a concern   January 6, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional staff.

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Loved my experience. My pre op nurses were amazing esp Kevin

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All phases of care, from checkin, to wheeling me out, very quick friendly and made me feel cared for. Thanks!

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Kind and genuinely caring staff. Extremely clean. Calm atmosphere.

Report a concern   January 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was an easy checking and I appreciated that I was walked to where I needed to go instead of just giving me directions.

Report a concern   January 5, 2023 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Wasn’t really treated. Was prescribed a medication I had already took and didn’t work

Report a concern   January 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The staff was kind, courteous, and professional. They were thorough and truly interested in my health.

Report a concern   January 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The nurse in the ER was exellent and very professional.

Report a concern   January 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, Attentive… my experience this day was nice team good service, although running a bit behind I was advised up front but they were moving as swiftly as possible

Report a concern   January 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice and profesdional

Report a concern   January 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

pleasant professionals from reception to recovery.

Report a concern   January 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean beautiful friendly people. Convenient

Report a concern   January 4, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

clear communication to the patient. We were told on the night of 24th until 7 PM that everything looks good and we might be delivering soon we understand things change but as soon as the shift ended for the nurse at 7 we were told that the baby position is not right for the delivery and I was recommended to be in different positions with peanut ball the whole night and then suddenly doctor shows up at 10 AM in the morning and clears that we are ready to push which for us sounded like something was not communicated the whole night.

Also we visited the facility on the morning of 24th around 10 AM and we were told we will be admitted at 12 PM and then after 15 mins we were told we need to monitor again for a couple of hours before admitting which was not comfortable and a good experience

Other than the nurses were very friendly and helped and understood the pain which is very much mom to be needs and I would recommend the facility for that whole reason.

Report a concern   January 4, 2023 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Friendly staff! No wait time.

Report a concern   January 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything from the front desk to the time I left the hospital ! Excellent preop nurse Emily and anesthesiologist dr haggard and dr Victoria knoll and recovery and recovery 2 .. Catherine (cat)
And the nurses ir aid who wheeled me out excellent care

Report a concern   January 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone we had to deal with were very professional and *very* caring. Amy - the pre-op nurse was especially helpful and accommodating and helped to put me in a very relaxed mood before my procedure. The entire staff made the experience one that I hope can be recognized.

Report a concern   January 4, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was very kind, and attentive to my needs. I felt that I was in competent care.

Report a concern   January 3, 2023 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I thought the dr and nurse were very rude, especially at the end of my visit. The dr. Was cocky and short with his answers. Zero bedside manner. The nurse Vanessa, started off ok, but then became very cold and dismissed my questions and never returned back to my room.

Great wait time, but very under impressed with the staff

Report a concern   January 3, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff

Report a concern   January 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Friendly and efficient. Clean facility. PA was excellent and thorough. One female nurse was great. The male nurse was not friendly at all.

Report a concern   January 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick, professional, thorough and efficient

Report a concern   January 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Prompt, efficient, caring, empathetic, great communication during the entire process and greatly relieved to finally have the correct diagnosis and treatment.

Report a concern   January 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very thorough

Report a concern   January 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Organized, clean, friendly

Report a concern   January 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Highly organized and streamlined process. Doctors and Nurses are nice and efficient.


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