based on 1660 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean, high end, new professional
Never had a bad experience there. All employees attentive and knowledgeable.
The professionalism. The staff shows care and make you feel special.
Very professional service and attentive staff. All on time
Friendly and knowledgeable staff. Clean facility.
Excellent service and care!
I love the small and intimate feel of the hospital. It’s not chaotic like most hospitals.
Nice doctors, good food, fast tests, great birth experience
The friendly and caring staff
Friendly, professional people
I was very satisfied with the service I received at Baylor yes I will recommend all my friends and Family members.
Nice facility, friendly staff, eager to help
Convenient and friendly
Everyone was friendly and professional. Highly organized.
Facility and people. Both were excellent.
Every one encountered with from check in to being discharged were exceptional
Very professional.
Everything. Staff was amazing
All the staff we interacted with were so welcoming and helpful. We especially want to recognize my nurses Rebecca & Kaley. Rebecca was my pre-op nurse. She’s so thoughtful and kind. She made the pre-op experience very calming. Kaley was my nurse in recovery. She is such a special human and a phenomenal nurse. I’m an RN myself and I have come across many nurses throughout my own healthcare journey. I can say that Kaley is absolutely one of the BEST nurses I’ve ever encountered. I just love her. Having a major surgery like mine can be scary and difficult as you’re waking up from anesthesia and trying to catch your bearings. Kaley had a way of making me feel so cared for, safe, and respected all the way until I got in our vehicle to leave.
Everything and everyone was great!
Courteous staff, accompanying buildings, empathetic staff, efficient professionals. Well done interface with new patients!
Thank you!
Super clean and lots of smiling employees
Everyone was so nice, helpful and professional.
Everyone was professional and quite helpful
This facility and the staff are wonderful!
From the moment you enter Baylor Scott & White Frisco, you’re welcomed with warmth and professionalism. The facility is clean and well-organized, making you feel at ease right away. Every staff member, from reception to the medical team, is attentive and friendly. The prep nurses are incredibly kind and thorough, ensuring that you’re comfortable and informed throughout the process. The doctors are top-notch—highly knowledgeable, compassionate, and attentive to each patient’s unique needs. Overall, the level of care here is exceptional, and I felt completely supported at every step. Highly recommend!
Good services
From the friendly front desk to the staff in the back keeping me informed every step of the way
Top Knotch Service is what you want when you're already not feeling well
Everyone very nice