Customer Testimonials
great customer service
I was very happy to meet David ST John He met us at the showroom and encouraged me to use the chairs there instructing on what to do. He visited me at my house to look over the basement stairs and the upstairs stairs and later advised us as to which chair would be the best for me. Later he brought the representative from England to look advise uson the curved staircase He also showed us the proposed diagrams that they would install. On installation day the installer was extremely professional and advised me and my son the proper procedures of using the chair. I am extremely pleased with my experience at Arrow Lift andlooking forward to the installation of my upstairs chair life. I have thanked Mr St John and happy to give him credit for a very pleasant experience
Can't compare. No product to compare with. It seems to be well constructed and greatly desgned.
Service has been great.
This chair has been a wonderful gift for my husband since he can’t go up and down stairs.
The guy that came out to service my chair was very thorough. He goes over everything and explains it. He makes sure the chair is in great working condition before he leaves! He takes pride in his work.
Service is adequate. Technician knowledgeable
The product's Good the service is good
Quality product with professional hardworking installer and friendly sales person
Love the stair lift and the gentleman that was here is always do professional
Response.... follow up
The chairlift has served me well.
It works well. It gets us from floor to floor.
The product that you installed has provided me with the assistance I need. However, what puts you over the top, in my estimation, is your service department. Your service techs have taken care of the chairs superbly. Mike, the service manager in Cleveland, is one of your company's best assets. I had a stroke and depend on my chairs for movement through my house. When I call him I truly believe he really cares and gets me the service I need as soon as physically possible. Yours is a great company.
I have purchased and use two elevators to make our three level home more accessible after surgery that caused partial paralysis. One is pneumatic and the other is standard cable driven. They work very well. From the beginning, Mike Juhas in sales and Mike Klatt in service have been great to deal with and are very responsive to any minor issues we had, especially in the beginning.
Gene Benedetto
Brecksville, Ohio
Great start to finish and fast
All is good
Excellent service
Service is sometimes the problem.
Michael Klatt is a good knowledgeable man to start with. But then it depends on the serviceman. I am ALWAYS SATISFIED
WITH THOMAS JACOB. He sometimes fixes the problem others have left.
Your worksheet is DIFFICULT to read, cluttered with 4 dates at top. Would like to see service date somewhere AT TOP.
Also Servicemans Name is sometimes NOT
on sheet, possibly cause its at bottom, IF seen, and gets cut off in printing process.?
Those items are frustrating Herb Ramerman
Efficient, knowledgeable, and fair pricing.
No issues, good customer service.
Responds in a timely manner. Pleasant and knowledgeable technicians
Great service and follow up. Very well priced. Excellent company!!!
Its allowed my husband and I safe access to our large basement n ability to use utilities and controls for the house.
Ease of getting work complete
Good operation
The lift works well and the service has been great.
Very good sales experience by David
Skilled installation process
Equipment functions well easy to use
Good communication, reps and techs are personable. Product has been a good fit for our needs.
The service provider, Vince S., did a wonderful job and was very helpful.
Great communication from our initial contact through installation.
David, our salesman, was wonderful. He presented your service and understood our needs. Delmaro, our installer, did a great job with both the installation and explained how the stair lift worked. Both men were examples of caring people.